A couple of weeks ago I did a $6 meal deal mobile order thru the app. They completely made my sandwich wrong (was it someone else’s??), which I didn’t discover until I got to work, and so I contacted customer service. The regional manager contacted me and said my only choices were to go into the store for a gift card or a free sandwich. I opted for the sandwich and went into the store today to speak with the manager. She was nice and replaced my sandwich right away. However, the rest of the experience was again, sub-par. In the 20 minutes I had to wait for my iced coffee and doughnut (which I paid for), several people came up to the counter with issues, including one door dash guy who was given someone else’s order. I had to ask again for my order and then I received the wrong size drink. These employees need some training.
Atmosphere: 1
Food: 3
Service: 1
Cindy Foulke
Waited at reguster for 5 minutes for service and no one came to help. 3 employees in the store and 1 or 2 were helping drive thru. I finally left when someone else walked in and they took his order while I just stood there.
Atmosphere: 1
Food: 1
Service: 1
Maria Santiago-Semidey
Parking: Parking spaces collide with drive thru & it sucks sometimes if you're inside & the drive thru has a long line
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Egg and Cheese, Doughnut
T C
Second dunkin where they don't update their mobile orders so I show up and Mt stuff isn't made because they're out
Atmosphere: 3
Food: 1
Service: 1
Aaron Wentzel
I know my drink’s gonna taste right when Natalie’s working. If I order the same thing and anyone else is there instead, it tastes horrible!!
Jessica Hornbaker
The coffee is never the same and they need A LOT of customer service training
M “Chelle” M
First time here. Turkey Club sammy is delicious. This is a breakfast/lunch place. You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Josh Guacci
We got 2 drinks and mine was good but my wife's was not good at all and we asked for a remake there was only one person working who was helpful. She should be the manager not the dude with dreads he insisted we pay for a new drink even though we paid $9.00 for one drink and he was being rude, I'm sorry when you pay $9.00 for one of the drinks and it's made wrong kindly just remake the drink. The women Champagne was very helpful though and always makes it a pleasant visit, I'm not sure how your management is hired but this Dunkin got it wrong I work in food service and we do whatever we can to make things right.
Atmosphere: 2
Food: 2
Service: 2
Michael “Mike” ROSS
This location is always great. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Cameron Chappel
If you have all day long and want low quality coffee that is not even close to what you ordered or paid extra for, COME ON IN! THIS OS THE DUNKIN FOR YOU!
Way better than Dunkin’ in Marietta , they got my order right and it was fresh
Food: 5
Service: 5
Melanie Albright
Suzy, Max and savanna are awesome. they are always happy and greet you with a smile. it is refreshing to see kids this age becoming responsible young adults working hard!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Bacon Egg and Cheese, Iced Macchiato
Bob
Wasn't busy. Had no customers, not even inside. I was the only one in the drive thru, they took forever to take my card so I could pay. I ordered the Sour Dough Breakfast Sandwich (which is a fairly big sandwich) & sat there 15min waiting.. and all that was on it was one slice of bacon.. usually it has like 5.. it was sloppy & poorly made.
Food: 1
Service: 1
Angela Roberts
Visited the inside, employees made it seem like it was an inconvenience, that they had to take my order face to face. Didn't have a good selection of donuts available for purchase.
Atmosphere: 3
Service: 2
Corinna Markley
Great food and great manager (Charlie). This is one of the best Dunkin locations in Lancaster. Hoping for this manager to be kept at this location. This guy is on top of things and is a great leader. Job well done Charlie.
A couple of weeks ago I did a $6 meal deal mobile order thru the app. They completely made my sandwich wrong (was it someone else’s??), which I didn’t discover until I got to work, and so I contacted customer service. The regional manager contacted me and said my only choices were to go into the store for a gift card or a free sandwich. I opted for the sandwich and went into the store today to speak with the manager.
She was nice and replaced my sandwich right away. However, the rest of the experience was again, sub-par. In the 20 minutes I had to wait for my iced coffee and doughnut (which I paid for), several people came up to the counter with issues, including one door dash guy who was given someone else’s order. I had to ask again for my order and then I received the wrong size drink. These employees need some training.
Atmosphere: 1
Food: 3
Service: 1
Waited at reguster for 5 minutes for service and no one came to help. 3 employees in the store and 1 or 2 were helping drive thru. I finally left when someone else walked in and they took his order while I just stood there.
Atmosphere: 1
Food: 1
Service: 1
Parking: Parking spaces collide with drive thru & it sucks sometimes if you're inside & the drive thru has a long line
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Egg and Cheese, Doughnut
Second dunkin where they don't update their mobile orders so I show up and Mt stuff isn't made because they're out
Atmosphere: 3
Food: 1
Service: 1
I know my drink’s gonna taste right when Natalie’s working. If I order the same thing and anyone else is there instead, it tastes horrible!!
The coffee is never the same and they need A LOT of customer service training
First time here. Turkey Club sammy is delicious. This is a breakfast/lunch place. You won't be disappointed.
Atmosphere: 5
Food: 5
Service: 5
We got 2 drinks and mine was good but my wife's was not good at all and we asked for a remake there was only one person working who was helpful. She should be the manager not the dude with dreads he insisted we pay for a new drink even though we paid $9.00 for one drink and he was being rude, I'm sorry when you pay $9.00 for one of the drinks and it's made wrong kindly just remake the drink. The women Champagne was very helpful though and always makes it a pleasant visit, I'm not sure how your management is hired but this Dunkin got it wrong I work in food service and we do whatever we can to make things right.
Atmosphere: 2
Food: 2
Service: 2
This location is always great. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
If you have all day long and want low quality coffee that is not even close to what you ordered or paid extra for, COME ON IN! THIS OS THE DUNKIN FOR YOU!
Restaurantji Recommends
Way better than Dunkin’ in Marietta , they got my order right and it was fresh
Food: 5
Service: 5
Suzy, Max and savanna are awesome. they are always happy and greet you with a smile. it is refreshing to see kids this age becoming responsible young adults working hard!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Bacon Egg and Cheese, Iced Macchiato
Wasn't busy. Had no customers, not even inside. I was the only one in the drive thru, they took forever to take my card so I could pay. I ordered the Sour Dough Breakfast Sandwich (which is a fairly big sandwich) & sat there 15min waiting.. and all that was on it was one slice of bacon.. usually it has like 5.. it was sloppy & poorly made.
Food: 1
Service: 1
Visited the inside, employees made it seem like it was an inconvenience, that they had to take my order face to face.
Didn't have a good selection of donuts available for purchase.
Atmosphere: 3
Service: 2
Great food and great manager (Charlie). This is one of the best Dunkin locations in Lancaster. Hoping for this manager to be kept at this location. This guy is on top of things and is a great leader. Job well done Charlie.
Atmosphere: 5
Food: 5
Service: 5
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