I’ve been coming to this Dunkin since it opened every single Sunday. Today we encountered a manager named Makayla who was so rude it was humiliating. Even tho the dining lobby was open and others were sitting eating, when it was our turn to get to the front of the line she loudly told us we can’t eat in the lobby or place an order but they left her understaffed and she’s taking the register guy away. When I said my kids and I wanted to eat in the lobby and they just took every one else on line she simply said oh well your gonna wait a very long time and walked off. My kids and I left.
liylih
Good experience and service
Eric Wilkes
Can no longer walk in and pay cash or speak with a human you think a multi million dollar company can afford to hire a cashier
John
Order on app, walk in or drive-thru.
Shiz3n
I ordered a dozen of a specific donut and waiting on the curbside pickup for 15-20 minutes and all they brought out only 1 of that donut smh they are so slow 👎👎👎👎
Atmosphere: 1
Food: 1
Service: 1
Jill Morris
We went inside to order and the first thing we see is "please use screen to order" which is fine with me. We ordered a Iced mocha and Peppermint mocha and 4 donuts. 2 of which they didn't have and instead of a Peppermint mocha they gave us a plain iced coffee. When everything was fixed after waited ten minutes we went to enjoy our donuts and coffee to have my two replacement donuts be stale! For being in the Poconos I thought it be better then Dallas I was for sure mistaken.
Atmosphere: 1
Food: 1
Service: 1
Theo Dixon
They need to clean up the entire place.
Atmosphere: 2
Food: 3
Service: 2
Rv mg
First of all, your servers are rude. We got there and we tried to order through your kiosk, I asked your server how to scan in my mobile app to get the points for my rewards which I always do. The boy who works there seems like he does not like what he is doing. I guess he does not want to be disturbed because he is cleaning. He looks upset that he had to do our order and not on the kiosk. Mind you it is only 5:23PM. When he put our orders he did not even informed us that it is ours. He prepared my order wrong. I paid for a large drink but he made me a small one. When we asked him if it is ours, he said yes, we told him we ordered large. So, he made a large size. Fortunately, I checked on the drinks. I saw something in my drinks. I told him I am just getting the small one instead of the large because who knows what he did to my drinks. We did not yell or showed him any attitude. Instead, he was the one giving us that rude attitude. After giving us the order he continued cleaning and making loud sounds with the equipments. If I can give this a zero rating I will. Dunkin please investigate this location. It will ruin your reputation. Next time, I will just order to another coffee shops.
P.S There is a guy waiting before us and he waited so long before he got his orders. He looked so pissed. The date today is Nov 2, 2024
Atmosphere: 1
Food: 1
Service: 1
Joseph B
BEWARE OF FRAUD** This place has employees and a store manager (working together to scam) who deliberately do not return your card after payment to hold it and copy all your information down to commit fraud. File a complaint to the local authorities so this place can be held accountable for their actions.
Surprisingly great selection(in the afternoon no less!) Service was great 👍🏻. Been awhile since I got service like that at a Dunkin...
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts, Doughnut
Daniel Hudson
Surprisingly great selection(in the afternoon no less!) Service was great 👍🏻. Been awhile since I got service like that at a Dunkin...
Jeff Gage
Clean main area, good coffee and fast service.
Atmosphere: 2
Food: 3
Service: 4
bob kearney
Mt Pocono slowest drive through. Wait over 10 minutes sometimes.
Atmosphere: 3
Food: 3
Service: 4
Bonnie Feola
Picked up my mobile order and my English muffin was not toasted so I called to let the manager know in case there was something wrong with the toaster. I was told to return the sandwich to the store, which by the way I could not do because I was on my way to an appointment. Apparently, there’s nothing wrong with the toaster. Customer service in this store needs work, and the manager needs to be a little more empathetic and understanding. I understand that it’s busy, but I do not feel like it’s too much to ask for the toaster to be used properly.
I’ve been coming to this Dunkin since it opened every single Sunday. Today we encountered a manager named Makayla who was so rude it was humiliating. Even tho the dining lobby was open and others were sitting eating, when it was our turn to get to the front of the line she loudly told us we can’t eat in the lobby or place an order but they left her understaffed and she’s taking the register guy away. When I said my kids and I wanted to eat in the lobby and they just took every one else on line she simply said oh well your gonna wait a very long time and walked off. My kids and I left.
Good experience and service
Can no longer walk in and pay cash or speak with a human you think a multi million dollar company can afford to hire a cashier
Order on app, walk in or drive-thru.
I ordered a dozen of a specific donut and waiting on the curbside pickup for 15-20 minutes and all they brought out only 1 of that donut smh they are so slow 👎👎👎👎
Atmosphere: 1
Food: 1
Service: 1
We went inside to order and the first thing we see is "please use screen to order" which is fine with me. We ordered a Iced mocha and Peppermint mocha and 4 donuts. 2 of which they didn't have and instead of a Peppermint mocha they gave us a plain iced coffee. When everything was fixed after waited ten minutes we went to enjoy our donuts and coffee to have my two replacement donuts be stale! For being in the Poconos I thought it be better then Dallas I was for sure mistaken.
Atmosphere: 1
Food: 1
Service: 1
They need to clean up the entire place.
Atmosphere: 2
Food: 3
Service: 2
First of all, your servers are rude. We got there and we tried to order through your kiosk, I asked your server how to scan in my mobile app to get the points for my rewards which I always do. The boy who works there seems like he does not like what he is doing. I guess he does not want to be disturbed because he is cleaning. He looks upset that he had to do our order and not on the kiosk. Mind you it is only 5:23PM. When he put our orders he did not even informed us that it is ours. He prepared my order wrong. I paid for a large drink but he made me a small one. When we asked him if it is ours, he said yes, we told him we ordered large. So, he made a large size. Fortunately, I checked on the drinks. I saw something in my drinks. I told him I am just getting the small one instead of the large because who knows what he did to my drinks. We did not yell or showed him any attitude. Instead, he was the one giving us that rude attitude. After giving us the order he continued cleaning and making loud sounds with the equipments. If I can give this a zero rating I will. Dunkin please investigate this location. It will ruin your reputation. Next time, I will just order to another coffee shops.
P.S
There is a guy waiting before us and he waited so long before he got his orders. He looked so pissed. The date today is Nov 2, 2024
Atmosphere: 1
Food: 1
Service: 1
BEWARE OF FRAUD** This place has employees and a store manager (working together to scam) who deliberately do not return your card after payment to hold it and copy all your information down to commit fraud. File a complaint to the local authorities so this place can be held accountable for their actions.
Nice deal in coffee
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Surprisingly great selection(in the afternoon no less!)
Service was great 👍🏻.
Been awhile since I got service like that at a Dunkin...
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts, Doughnut
Surprisingly great selection(in the afternoon no less!)
Service was great 👍🏻.
Been awhile since I got service like that at a Dunkin...
Clean main area, good coffee and fast service.
Atmosphere: 2
Food: 3
Service: 4
Mt Pocono slowest drive through. Wait over 10 minutes sometimes.
Atmosphere: 3
Food: 3
Service: 4
Picked up my mobile order and my English muffin was not toasted so I called to let the manager know in case there was something wrong with the toaster. I was told to return the sandwich to the store, which by the way I could not do because I was on my way to an appointment. Apparently, there’s nothing wrong with the toaster. Customer service in this store needs work, and the manager needs to be a little more empathetic and understanding. I understand that it’s busy, but I do not feel like it’s too much to ask for the toaster to be used properly.
Atmosphere: 1
Food: 1
Service: 1
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