This location needs to be under new management,the registers don’t work,but the drive through does,we stood there for 35 minutes,not the first time for this either,really horrible!!!!
Sophonie Moncher
Great service
Ron Wu
What are the chances I go to this Wendy’s twice and both were bad experiences? One time the employee and the manager was arguing. The employee wants to take order but the manager said no and go back to make food. Customers were furious waiting for orders and we were waiting to get our order in. Took 25min to get our food. This time, the manager was rude. Can’t say name correctly and said “whatever” after my sister corrected her. Having our food on eat in instead of to go is the least of the problem. But tossing food in front of my face 15 feet into the garbage can was new one. The owner needs a new manager if they want it to survive for the long term.
Nyx Yadon
The floors were extremely dangerously slick like they had been waxed or something (not just from the rain), the chicken sandwich was wet, there’s no changing table in the bathroom, the single highchair was sticky, the service was bad, there’s no WiFi and no phone signal, all around a really terrible location, but it does seem like most Wendy’s are like this now. Seriously though, the owner needs to do something about the floors and put in a changing table.
Adam Michael
The staff is rude. They ignore you when you come in. and don’t want to take your order. They keep the building locked until God only knows what time it is now 9:10 And the building is still locked. When the Store hours are 6:30 AM till 2:30 AM figured the building would be unlocked by now
Michelle Gayheart
Customer service was great. He was able to take my crazy order with 8 people without messing it up
Noah-Samson Latsch
Very poor Custer service. Nobody taking orders and yelling at Custers.
fransheska restrepo
I hate this wendys cars fly thru as if the drive thru was a street to cut the light. Someone almost hit me while I was turning to the drive thru to get food and they flew so fast inches from my car to cut the damn light. They should do something about it.
Ted Fritz
Rudest people I have encountered No sense of customer service I like Wendy’s but I will never go to Mt Pocono location again
We stopped in on our way from Ontario Canada to New Jersey for lunch. The place was clean, the workers polite and efficient and the food was ready quickly, was hot and delicious!
Alyssa Maysonet
Every single time I order delivery or take out from this place there’s ALWAYS an item missing. I just now ordered from Uber Eats and they forgot my burger which was the entire reason I chose to order. The attention to detail at this establishment for both delivery and take out is less than impressive at best.
Regina Wolf
Regular Wendy's. Clean , good , hot food
Cara Morris
Quick and courteous
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Stack
adrienne raichel
Hair in burger. Some of food was missing from the bag. Cold fries. This place needs to get it together
Service has gotten much better
This location needs to be under new management,the registers don’t work,but the drive through does,we stood there for 35 minutes,not the first time for this either,really horrible!!!!
Great service
What are the chances I go to this Wendy’s twice and both were bad experiences?
One time the employee and the manager was arguing. The employee wants to take order but the manager said no and go back to make food. Customers were furious waiting for orders and we were waiting to get our order in. Took 25min to get our food. This time, the manager was rude. Can’t say name correctly and said “whatever” after my sister corrected her. Having our food on eat in instead of to go is the least of the problem. But tossing food in front of my face 15 feet into the garbage can was new one. The owner needs a new manager if they want it to survive for the long term.
The floors were extremely dangerously slick like they had been waxed or something (not just from the rain), the chicken sandwich was wet, there’s no changing table in the bathroom, the single highchair was sticky, the service was bad, there’s no WiFi and no phone signal, all around a really terrible location, but it does seem like most Wendy’s are like this now. Seriously though, the owner needs to do something about the floors and put in a changing table.
The staff is rude. They ignore you when you come in. and don’t want to take your order. They keep the building locked until God only knows what time it is now 9:10 And the building is still locked. When the Store hours are 6:30 AM till 2:30 AM figured the building would be unlocked by now
Customer service was great. He was able to take my crazy order with 8 people without messing it up
Very poor Custer service. Nobody taking orders and yelling at Custers.
I hate this wendys cars fly thru as if the drive thru was a street to cut the light. Someone almost hit me while I was turning to the drive thru to get food and they flew so fast inches from my car to cut the damn light. They should do something about it.
Rudest people I have encountered No sense of customer service I like Wendy’s but I will never go to Mt Pocono location again
Restaurantji Recommends
We stopped in on our way from Ontario Canada to New Jersey for lunch. The place was clean, the workers polite and efficient and the food was ready quickly, was hot and delicious!
Every single time I order delivery or take out from this place there’s ALWAYS an item missing. I just now ordered from Uber Eats and they forgot my burger which was the entire reason I chose to order. The attention to detail at this establishment for both delivery and take out is less than impressive at best.
Regular Wendy's. Clean , good , hot food
Quick and courteous
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Stack
Hair in burger. Some of food was missing from the bag. Cold fries. This place needs to get it together
Atmosphere: 2
Food: 1
Service: 1
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