The customer service after 4 PM is horrific. They have young people who are not trained properly. They charge wrong amounts, they date. They give a negative attitude when you try to fix their mistakes. If you don't specify little to no ice at the beginning of the order, they will tell you about it. They do not have as advertised. Many times on the menu board, horrible experience. Horrible customer service last week. I went at 6:13 PM I waited at the window for 13 minutes and left because the gentleman for the guest in front of me was also having a negative experience at the window. I believe that they think because they are the only Dunkin' in that area. They are not concerned about customer service product quality and meeting or exceeding expectation
Virginia Bujorian
Fast and friendly service. My grandson loves the donuts
Atmosphere: 5
Food: 5
Service: 5
Amanda Shuaib
Always super quick and friendly in the morning!
Atmosphere: 5
Food: 5
Service: 5
Ashton Roach
AMAZING. This dunkin was by FAR the best i’ve ever been to. they gave me 6 mango refreshers and 7 free donuts!! I was in there for about 41 minutes! 6/7 experience!
Bryan Kobusky
Great coffee!
Atmosphere: 5
Food: 5
Service: 5
Alex L
Perfectly located Dunkin with just what you need. A key stop on a long trip.
Atmosphere: 5
Food: 5
Service: 5
Stacey Howell
Quick service: I just wish they would bring back my Apple Spice donut
Atmosphere: 5
Food: 5
Service: 5
Karen Munoz
A manger seriously needs to check on the manager on hand. The attitude of the brown haired middle aged woman was spiteful, vindictive and purposefully mean. My son and I had to circle back for our missed cheese tots and bbq sauce ( which she charges for(understandable)- she came out to our car and said “no change” this time for the bbq sauce with a snide glare.. bad food could be overlooked, not poor poor service
Atmosphere: 1
Food: 1
Service: 1
Jerry Riley
You used to have soup but you don't have any
Atmosphere: 5
Food: 1
Service: 5
Paul M
hope someone fire the one woman wit the short light hair. watcher her yell at fello worker yesterdy morning for spilled drink,.
Whoever the petite, middle aged woman with the short white hair and glasses is could use a course in human decency. I know working fast food/coffee shops is tough, and people aren’t the kindest, but don’t be rude to people who aren’t rude to you. She referred to me to my face as the “girl on her phone” whilst shaking my drink at me. I was waiting for a few minutes in the pick up area waiting for my coffee, and she was yelling this from the cash register. The girl that took my order was extremely kind but this lady was miserable.
Am I not allowed to text while waiting for my order, especially if in the designated pick up spot? And not only that but you have my name - try using that. I didn’t leave a review based on this one experience because everyone has days, but my friend just texted me today and also had a rude experience with her. Takes one bad employee to leave a horrible taste in your mouth.
Becky Babel
Best staff ever. Fast service. Great customer service. All around great vibes. Mountain top location 10 out of 10 will go back for years to come.
Ordered the snack bacon and they gave me regular bacon like the bacon they put on a sand which. If they didn’t have any they should’ve just said they were out instead of making me pay for old normal bacon. It was cold and covered with a thick grease. It was really gross solidified bacon grease.
Atmosphere: 1
Food: 1
Service: 1
Mike McCabe
Typical Dunkin Donuts as far as food and ambiance goes. However, the staff are good at their job, courteous, and fast. The staff makes this place.
Atmosphere: 4
Food: 4
Service: 5
SkinnyGPanda
Becky the one staff member is simply amazing. My daughter just loves her. She's so friendly, upbeat and spreads cheer. If I'm having a bad day, her personality alone makes it better. Best employee ever!
The customer service after 4 PM is horrific. They have young people who are not trained properly. They charge wrong amounts, they date. They give a negative attitude when you try to fix their mistakes. If you don't specify little to no ice at the beginning of the order, they will tell you about it. They do not have as advertised. Many times on the menu board, horrible experience. Horrible customer service last week. I went at 6:13 PM I waited at the window for 13 minutes and left because the gentleman for the guest in front of me was also having a negative experience at the window. I believe that they think because they are the only Dunkin' in that area. They are not concerned about customer service product quality and meeting or exceeding expectation
Fast and friendly service. My grandson loves the donuts
Atmosphere: 5
Food: 5
Service: 5
Always super quick and friendly in the morning!
Atmosphere: 5
Food: 5
Service: 5
AMAZING. This dunkin was by FAR the best i’ve ever been to. they gave me 6 mango refreshers and 7 free donuts!! I was in there for about 41 minutes! 6/7 experience!
Great coffee!
Atmosphere: 5
Food: 5
Service: 5
Perfectly located Dunkin with just what you need. A key stop on a long trip.
Atmosphere: 5
Food: 5
Service: 5
Quick service: I just wish they would bring back my Apple Spice donut
Atmosphere: 5
Food: 5
Service: 5
A manger seriously needs to check on the manager on hand. The attitude of the brown haired middle aged woman was spiteful, vindictive and purposefully mean. My son and I had to circle back for our missed cheese tots and bbq sauce ( which she charges for(understandable)- she came out to our car and said “no change” this time for the bbq sauce with a snide glare.. bad food could be overlooked, not poor poor service
Atmosphere: 1
Food: 1
Service: 1
You used to have soup but you don't have any
Atmosphere: 5
Food: 1
Service: 5
hope someone fire the one woman wit the short light hair. watcher her yell at fello worker yesterdy morning for spilled drink,.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Whoever the petite, middle aged woman with the short white hair and glasses is could use a course in human decency. I know working fast food/coffee shops is tough, and people aren’t the kindest, but don’t be rude to people who aren’t rude to you. She referred to me to my face as the “girl on her phone” whilst shaking my drink at me. I was waiting for a few minutes in the pick up area waiting for my coffee, and she was yelling this from the cash register. The girl that took my order was extremely kind but this lady was miserable.
Am I not allowed to text while waiting for my order, especially if in the designated pick up spot? And not only that but you have my name - try using that. I didn’t leave a review based on this one experience because everyone has days, but my friend just texted me today and also had a rude experience with her. Takes one bad employee to leave a horrible taste in your mouth.
Best staff ever. Fast service. Great customer service. All around great vibes. Mountain top location 10 out of 10 will go back for years to come.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Stuffed Bagel Minis, Bacon & Cheddar Omelet Bites, Bagels with Cream Cheese Spread
Ordered the snack bacon and they gave me regular bacon like the bacon they put on a sand which. If they didn’t have any they should’ve just said they were out instead of making me pay for old normal bacon. It was cold and covered with a thick grease. It was really gross solidified bacon grease.
Atmosphere: 1
Food: 1
Service: 1
Typical Dunkin Donuts as far as food and ambiance goes. However, the staff are good at their job, courteous, and fast. The staff makes this place.
Atmosphere: 4
Food: 4
Service: 5
Becky the one staff member is simply amazing. My daughter just loves her. She's so friendly, upbeat and spreads cheer. If I'm having a bad day, her personality alone makes it better. Best employee ever!
Atmosphere: 5
Food: 3
Service: 5
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