Sat at drive thru box for 15 minutes and had no one talk to us. We drove to window politely and waited for someone to come to the window. She cussed us out for not staying at the box. We had a mobile order placed 30 minutes before getting our food. She complained we were rushing them but there were no other cars and no one picking up for door dash as she had suggested. Accidentally ordered from this store on the mcds app meant to order from the bridgeville location. We will not be back. I get being busy, I've worked customer service and fast food, cussing out a customer for no reason, especially when your drive thru is empty is unacceptable. 0/10 worst mcdonalds around.
Atmosphere: 1
Food: 1
Service: 1
Fabiola Moscoso
Terrible service a few minutes ago a lady with a terrible mood to serve, I would rather die of hunger than return
Service: 1
T Gaskill
In and out quickly
Atmosphere: 5
Food: 5
Service: 5
Dominic Mannella
I ordered 2 fish an small fries.So after I got my order drive windowLeft was up the street no fries .I had to turn around went back got in line again waited. Cashier was helpfull . But they should of gave me new everything.Fish was cold oily an didnt taste good.But people who hands you the food only gave me fries.i think they make fish ahead of time cause mind wasnt hot in the first place .an maybe that's way it was oily.An the small fries must be same as happy meals .not many fries for 2.89.
Service: 1
Recommended dishes: French Fries, Fish Fillet Sandwich
Russ Martin
Would rather starve to death than get food from this place. Absolutely disgusting restaurant with even worse management. Go 3 miles south to the McDonalds in
Atmosphere: 1
Food: 1
Service: 1
Torie Kirby
On top of the absolute horrible customer service I receive EVERY time I go there, I also can never get a shake because no matter the time of day I go, they are conveniently out. The food also takes a really long time no matter if I go in or do the drive
Atmosphere: 1
Food: 1
Service: 1
Ben Fricke
Aside from the numerous problems I’ve have with this location from undercooked nasty food to workers staying the didn’t feel like making food so I couldn’t order . This most recent one has me questioning this place’s legitimacy. I ordered a 20 piece and two 6 piece happy meals and the nuggets don’t even remotely look like McDonald’s nuggets. I would bet $ they were the banquet brand nuggets from the local grocery store.
Garrett Green
Bad location, bad staff, bad food quality. If you need late night food, go try the wendies on west liberty ave,
Atmosphere: 1
Food: 1
Service: 1
Kasım T
I ordered a deluxe double quarter pounder, they put 1 burger in it ?
Careful if they mess up your order. They like to give attitude if you have to come back around.
Atmosphere: 2
Food: 3
Service: 1
razor steel
they hung up on me when i asked a simple
Atmosphere: 1
Food: 1
Service: 1
Benjamin Toth
I put in a mobile order.I sat in the drive thru at the speaker for 3-5min(Check the security footage). At the window, they read out a different order. I told them my mobile order again. The manager said rudely were you at the speaker. I said yea and I said my number. Manager Lisa impolitely slams the window in my face. She slammed the window so hard it bounced back open at the edge. I heard her start talking trash about me to the coworkers. Not simply talking trash literally using foul language. I thought to myself...what the (Y(. Another employee comes to the window asking for the code again. I could still hear the manager negative comments at the window when she was in the back. I said whats the manager name to this other employee. She said MOMMY LISA. I said no seriously, whats the managers name? She said we call her Mommy LISA, but LISA.I asked was that the manager? She said yea thats "MOMMY LISA". Furthermore, I was puzzled by the casual reference to the manager as "Mommy Lisa" by the teenage employees. It raises questions about the professionalism and work environment at this particular McDonald's location. Such informal and suggest a lack of managerial authority and professionalism.In light of this experience, I requested a refund and, despite initially leaving, I returned to request a receipt for the refund. Which at first Lisa shook her head and said no its already paid for then after telling her I never got my food and arguing with Lisa..etc she finally gave me a refund. It is disconcerting to witness a manager, responsible for handling customer concerns, behaving in a manner that could be likened to that of a child. The use of derogatory language, insulting customers to her employees, and the peculiar nickname only contribute to the overall sense of unprofessionalism. I hope you take this feedback seriously and consider the impact such incidents can have on the reputation of your brand. Whoever owns this franchise needs to remove this manager that act worse than a child. I find it challenging to have confidence in the individuals preparing my food in the kitchen when the manager's behavior at the window raises serious concerns. I can only imagine what is happening in the back of this kitchen when this type of management.
Drive thru, staff is friendly
Food: 3
Service: 5
Sat at drive thru box for 15 minutes and had no one talk to us. We drove to window politely and waited for someone to come to the window. She cussed us out for not staying at the box. We had a mobile order placed 30 minutes before getting our food. She complained we were rushing them but there were no other cars and no one picking up for door dash as she had suggested. Accidentally ordered from this store on the mcds app meant to order from the bridgeville location. We will not be back. I get being busy, I've worked customer service and fast food, cussing out a customer for no reason, especially when your drive thru is empty is unacceptable. 0/10 worst mcdonalds around.
Atmosphere: 1
Food: 1
Service: 1
Terrible service a few minutes ago a lady with a terrible mood to serve, I would rather die of hunger than return
Service: 1
In and out quickly
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 fish an small fries.So after I got my order drive windowLeft was up the street no fries .I had to turn around went back got in line again waited. Cashier was helpfull . But they should of gave me new everything.Fish was cold oily an didnt taste good.But people who hands you the food only gave me fries.i think they make fish ahead of time cause mind wasnt hot in the first place .an maybe that's way it was oily.An the small fries must be same as happy meals .not many fries for 2.89.
Service: 1
Recommended dishes: French Fries, Fish Fillet Sandwich
Would rather starve to death than get food from this place. Absolutely disgusting restaurant with even worse management. Go 3 miles south to the McDonalds in
Atmosphere: 1
Food: 1
Service: 1
On top of the absolute horrible customer service I receive EVERY time I go there, I also can never get a shake because no matter the time of day I go, they are conveniently out. The food also takes a really long time no matter if I go in or do the drive
Atmosphere: 1
Food: 1
Service: 1
Aside from the numerous problems I’ve have with this location from undercooked nasty food to workers staying the didn’t feel like making food so I couldn’t order . This most recent one has me questioning this place’s legitimacy. I ordered a 20 piece and two 6 piece happy meals and the nuggets don’t even remotely look like McDonald’s nuggets. I would bet $ they were the banquet brand nuggets from the local grocery store.
Bad location, bad staff, bad food quality. If you need late night food, go try the wendies on west liberty ave,
Atmosphere: 1
Food: 1
Service: 1
I ordered a deluxe double quarter pounder, they put 1 burger in it ?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Restaurantji Recommends
Everything was perfect!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Careful if they mess up your order. They like to give attitude if you have to come back around.
Atmosphere: 2
Food: 3
Service: 1
they hung up on me when i asked a simple
Atmosphere: 1
Food: 1
Service: 1
I put in a mobile order.I sat in the drive thru at the speaker for 3-5min(Check the security footage). At the window, they read out a different order. I told them my mobile order again. The manager said rudely were you at the speaker. I said yea and I said my number. Manager Lisa impolitely slams the window in my face. She slammed the window so hard it bounced back open at the edge. I heard her start talking trash about me to the coworkers. Not simply talking trash literally using foul language. I thought to myself...what the (Y(. Another employee comes to the window asking for the code again. I could still hear the manager negative comments at the window when she was in the back. I said whats the manager name to this other employee. She said MOMMY LISA. I said no seriously, whats the managers name? She said we call her Mommy LISA, but LISA.I asked was that the manager? She said yea thats "MOMMY LISA". Furthermore, I was puzzled by the casual reference to the manager as "Mommy Lisa" by the teenage employees. It raises questions about the professionalism and work environment at this particular McDonald's location. Such informal and suggest a lack of managerial authority and professionalism.In light of this experience, I requested a refund and, despite initially leaving, I returned to request a receipt for the refund. Which at first Lisa shook her head and said no its already paid for then after telling her I never got my food and arguing with Lisa..etc she finally gave me a refund. It is disconcerting to witness a manager, responsible for handling customer concerns, behaving in a manner that could be likened to that of a child. The use of derogatory language, insulting customers to her employees, and the peculiar nickname only contribute to the overall sense of unprofessionalism. I hope you take this feedback seriously and consider the impact such incidents can have on the reputation of your brand. Whoever owns this franchise needs to remove this manager that act worse than a child. I find it challenging to have confidence in the individuals preparing my food in the kitchen when the manager's behavior at the window raises serious concerns. I can only imagine what is happening in the back of this kitchen when this type of management.
Atmosphere: 1
Food: 1
Service: 1
Very rude guy with long hair ?I would fire him ?
Atmosphere: 1
Food: 1
Service: 1