I loved the energy that the young man cutting the cheese and lunch meat was giving. His smiling face and small talk made my first experience there very pleasant. He explained their process,as I was more so used to Subway. I expressed that and was jokingly told not to speak that name. All and all it was in fun and for nothing else would go back for the customer service
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: The Original Italian
Tim Olszewski
Curious, friendly staff. Amazing food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant Big Kahuna
Todd Moyer
Called to order subs as I was traveling from Pittsburgh to johnstown, girl said she was to busy to take my order and to use online to order, I said I was driving, she still didn't take the order, I told her, either take my order or I'm driving by, she said she was sorry, for the amount of time she was taking in telling me she was too busy, she could've took my easy order of 2 original Italian subs, kids get so flustered they can't multi task. If I owned this place, I would be livid. I have 38 years in business. I would sit her down and explain, a customer is a customer, whether they walk in, drive thru, order on line, or use the old fashioned way, the telephone
Food: 5
Service: 1
Jake Sellers
The staff are amazing. Nick is so nice, and always so positive and energetic. The sandwiches are really good.
Atmosphere: 5
Food: 5
Service: 5
Jonthan Stallworth
Jersey Mike’s is a fan favorite for my family. Going here never disappoints. Great food with great prices. Along with that comes great service. A boy who I think said his name was Santino helped make my food and ring me out. He was super helpful and made sure I left with a smile. Definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Alex Bubnov
Store vibe: wait 5-10 minutes upon entry for 5 employees to do nothing but pretend to sort bags, take care of online orders that have nobody there to pick them up yet, and paper items while you stand there by yourself waiting to be acknowledged. There is literally one dude there who understands customer service and the fact that the point of them being there is to make you a sub and make the business money. Everybody else will ask you if you are getting a hot sub or cold sub the say, “okay someone else will do it” then proceed to walk away to do nothing instead while you wait.
I’ve given this place over 20 separate case studies and it’s the same every single time. This last and final time was genuinely comical to stand there as five employees awkwardly and anxiously avoided social interaction until who I would assume to be their manager came out and actually acknowledged me for the first time.
Atmosphere: 1
Service: 1
Shane
One of the most bizarre experiences I’ve had at a Jersey Mikes. I walked into an empty restaurant today and ordered two cheesesteaks. 8-10 minutes passed before any of the workers put the meat on the grill and there was 3 frontline servers.
Sandy Reese
PSA: Don't use the mobile order system unless you have all the time in the world to wait. Myself and one or two other people had notified the cashier that we were there to pick up our orders (there were only two people who came through the line. No exaggeration). She was friendly but said it might be a bit since it wasn't our "ASAP" order time... How about make the food that people ordered and are there waiting for when you aren't busy instead of making them wait 25+ minutes like myself and the poor woman who was still there when I left?? Staff seems nice enough and food was good. Disappointed in the service. I'm sure it was the way they were trained, so can't blame them.
Atmosphere: 3
Food: 5
Service: 1
Travis H
Wow what a sandwich. Yum yum. Great place, great staff!
Atmosphere: 5
Food: 5
Service: 5
Angelina McCarthy
The staff at this location is great, one person remembered me from months ago and made my day by reminding me! They all make great subs too, my grandparents love this place!
Dietary restrictions: The gluten free options are delicious and reasonably priced :)
Unorganized literally five people behind the counter have no idea what they're doing.They're worrying about to go orders of people that aren't even there when they have a line of 30 people.Took 30 mins to get 2 kids meals.Whoever owns this one clearly doesn't help out in store.
Atmosphere: 1
Food: 4
Service: 1
ray
12/10/23. 3:51pm
Didn't catch the women's name but she changed how I will order from now on. She asked me if I would like my #13 hot! I have been coming to Jersey Mike's for a while because it is the only place that I will eat a cold Italian. Now I can get it hot! Game changer.
Not only that she was polite and charismatic. This girl needs to be promoted and included in corporate training programs for future employees.
Atmosphere: 5
Food: 5
Service: 5
KAREN BRENTZEL
Absolute worst experience at any Jersey Mikes! Went today 1/4/24 and ordered 2 subs at 1:04 for dine in. My husband immediately got his cold Italian and finally after 25 minutes of waiting as I was preparing to ask for my money back, a worker hands me my steak and cheese with no toppings(didn’t even ask). Now a normal person would certainly assume that if we ordered to dine in, the intent would actually be to eat together! I know they were doing all kinds of online orders however common curtesy would be to inform us upon ordering that they were soooooo far behind! Several employees saw that we were clearly getting annoyed yet no one explained the delay. As business owners ourselves, we do understand things happen but you do your best to make things right not just look the other way!
Atmosphere: 3
Food: 3
Service: 1
Charles Zerby
Went here on Christmas Eve with my family,The place was phenomenal!!The Employees where great,Top notch customer service Food was great.I cannot give enough praises.My only regret is I didn’t bring more money so I could’ve left a big ole tip.10/10 Keep up the great work!
Parking: Plentiful room for parking
Kid-friendliness: Wished me and my family a merry Christmas! (Including my young child)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Ranch Chicken Cheese Steak, Jersey Mike's Famous Philly, Chips & Drinks
steve o'connor
Nice kids behind the counter, and the sandwiches are consistently excellent. I recommend the cherry pepper relish, if you’re into a little bit of vinegar spiciness.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Turkey and Swiss Club, Tuna Fish
I loved the energy that the young man cutting the cheese and lunch meat was giving. His smiling face and small talk made my first experience there very pleasant. He explained their process,as I was more so used to Subway. I expressed that and was jokingly told not to speak that name. All and all it was in fun and for nothing else would go back for the customer service
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: The Original Italian
Curious, friendly staff. Amazing food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant Big Kahuna
Called to order subs as I was traveling from Pittsburgh to johnstown, girl said she was to busy to take my order and to use online to order, I said I was driving, she still didn't take the order, I told her, either take my order or I'm driving by, she said she was sorry, for the amount of time she was taking in telling me she was too busy, she could've took my easy order of 2 original Italian subs, kids get so flustered they can't multi task. If I owned this place, I would be livid. I have 38 years in business. I would sit her down and explain, a customer is a customer, whether they walk in, drive thru, order on line, or use the old fashioned way, the telephone
Food: 5
Service: 1
The staff are amazing. Nick is so nice, and always so positive and energetic. The sandwiches are really good.
Atmosphere: 5
Food: 5
Service: 5
Jersey Mike’s is a fan favorite for my family. Going here never disappoints. Great food with great prices. Along with that comes great service. A boy who I think said his name was Santino helped make my food and ring me out. He was super helpful and made sure I left with a smile. Definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Store vibe: wait 5-10 minutes upon entry for 5 employees to do nothing but pretend to sort bags, take care of online orders that have nobody there to pick them up yet, and paper items while you stand there by yourself waiting to be acknowledged. There is literally one dude there who understands customer service and the fact that the point of them being there is to make you a sub and make the business money. Everybody else will ask you if you are getting a hot sub or cold sub the say, “okay someone else will do it” then proceed to walk away to do nothing instead while you wait.
I’ve given this place over 20 separate case studies and it’s the same every single time. This last and final time was genuinely comical to stand there as five employees awkwardly and anxiously avoided social interaction until who I would assume to be their manager came out and actually acknowledged me for the first time.
Atmosphere: 1
Service: 1
One of the most bizarre experiences I’ve had at a Jersey Mikes. I walked into an empty restaurant today and ordered two cheesesteaks. 8-10 minutes passed before any of the workers put the meat on the grill and there was 3 frontline servers.
PSA: Don't use the mobile order system unless you have all the time in the world to wait. Myself and one or two other people had notified the cashier that we were there to pick up our orders (there were only two people who came through the line. No exaggeration). She was friendly but said it might be a bit since it wasn't our "ASAP" order time... How about make the food that people ordered and are there waiting for when you aren't busy instead of making them wait 25+ minutes like myself and the poor woman who was still there when I left?? Staff seems nice enough and food was good. Disappointed in the service. I'm sure it was the way they were trained, so can't blame them.
Atmosphere: 3
Food: 5
Service: 1
Wow what a sandwich. Yum yum. Great place, great staff!
Atmosphere: 5
Food: 5
Service: 5
The staff at this location is great, one person remembered me from months ago and made my day by reminding me! They all make great subs too, my grandparents love this place!
Dietary restrictions: The gluten free options are delicious and reasonably priced :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Unorganized literally five people behind the counter have no idea what they're doing.They're worrying about to go orders of people that aren't even there when they have a line of 30 people.Took 30 mins to get 2 kids meals.Whoever owns this one clearly doesn't help out in store.
Atmosphere: 1
Food: 4
Service: 1
12/10/23. 3:51pm
Didn't catch the women's name but she changed how I will order from now on. She asked me if I would like my #13 hot! I have been coming to Jersey Mike's for a while because it is the only place that I will eat a cold Italian. Now I can get it hot! Game changer.
Not only that she was polite and charismatic. This girl needs to be promoted and included in corporate training programs for future employees.
Atmosphere: 5
Food: 5
Service: 5
Absolute worst experience at any Jersey Mikes! Went today 1/4/24 and ordered 2 subs at 1:04 for dine in. My husband immediately got his cold Italian and finally after 25 minutes of waiting as I was preparing to ask for my money back, a worker hands me my steak and cheese with no toppings(didn’t even ask). Now a normal person would certainly assume that if we ordered to dine in, the intent would actually be to eat together! I know they were doing all kinds of online orders however common curtesy would be to inform us upon ordering that they were soooooo far behind! Several employees saw that we were clearly getting annoyed yet no one explained the delay. As business owners ourselves, we do understand things happen but you do your best to make things right not just look the other way!
Atmosphere: 3
Food: 3
Service: 1
Went here on Christmas Eve with my family,The place was phenomenal!!The Employees where great,Top notch customer service Food was great.I cannot give enough praises.My only regret is I didn’t bring more money so I could’ve left a big ole tip.10/10 Keep up the great work!
Parking: Plentiful room for parking
Kid-friendliness: Wished me and my family a merry Christmas! (Including my young child)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Ranch Chicken Cheese Steak, Jersey Mike's Famous Philly, Chips & Drinks
Nice kids behind the counter, and the sandwiches are consistently excellent. I recommend the cherry pepper relish, if you’re into a little bit of vinegar spiciness.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Turkey and Swiss Club, Tuna Fish
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