App let me order two milkshakes. I was informed at curbside that their machine was broken and I'd receive a refund. No refund was issued... very disappointed.
A u b r i e あうぶりえ
Employees screaming ignoring customers and lying to customers
Atmosphere: 1
Food: 1
Service: 1
Barbara Pattison
Kid-friendliness: Great place bring children.
Wheelchair accessibility: There's plenty space where wheelchairs can fit at tables and booths.
Atmosphere: 3
Food: 4
Service: 5
Hunters Free fire
The worst McDonald’s staff ever !!! Karma will hit you hard soon
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcchicken
Robert
The restaurant has improved tremendously since the Alamo group took ownership. The restaurant is clean, the food is fresh, and the staff is hard-working and friendly.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Wise
Since Alamo took over there are shorter wait times, but you are stuck with staff that is hostile, arrogant, gaslighting with victim mentality.
Our drive-thru order was incorrect, then they corrected it with the wrong items. We called and spoke to manager “CJ”. She blamed my husband for saying the wrong thing- which my husband instantly corrected her. CJ began calling my husband a liar. Everyone on the phone escalated. CJ told me to bring my body into the store if I wanted a refund. I told her to have the day she deserves.
Went back for my refund because they were 1000% in the wrong, and got video of another couple who had their order screwed up. CJ was there begging for them to give the store good scores because “they had a very very bad complaint” and “everyone is hurting because they were yelled at”. When I got to the counter (video still recording), CJ blamed me for low employee morale after the interaction.
Took 2 voicemails to the Alamo franchise (724-994-7078) and a call complaint to McDonalds main customer service line (800-244-6227) before my call was returned. I was offered a coupon for our inconvenience. Would’ve preferred knowing CJ gets mandatory training on basic human etiquette.
Atmosphere: 1
Food: 4
Service: 1
Walter Pitts
Best McDonald's that I have been to.
Nici
Standard McD fare. The star of the menu is their flavored coffees! ✨️ ☕️
Vegetarian options: ?
Parking: Lots of spots ? ? ? ? ☺️ ?
Wheelchair accessibility: On the ground level
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries, French Fries
Marita Blake
I pulled up at 10:50 after a late night at work to get my kids 2 happy meals. They close at 11. When I pulled in they turned off the lights and shut off the speaker. I realize that it was close to closing time but I worked in the restaurant industry for 15 years and always served customers that arrived before close. It's a shame I can't be afforded the same courtesy.
Atmosphere: 1
Food: 1
Service: 1
Jason Seelbaugh
Kids not happy churning out factory food. Bring back the Mc Ribb permanently. Serve breakfast all day long before the Covid. Make what people want. People eat breakfast at all days of the hour.
Today I ordered a breakfast sandwich and the sausage was ice cold. I asked for a replacement and the woman on the assembly said she was going to microwave it, i simply said i would prefer a nee one. She made a huge ordeal out of this. As I am there i explained to another employee that i didnt want my sandwich reheated ect. She proceeded to tell me she can assure me that is not their policy. I had to have the young clerk verify with her that this indeed did happen.
Atmosphere: 5
Food: 3
Service: 1
Jim Lee
Nice fast food that was cooked and not just thrown together like some fast food places that I visited in the past. Friendly staff and very clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Mcmuffin
Michael Wohlschlager
Missed more than one item for our order.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Filet-O-Fish, French Fries, Quarter Pounder with Cheese
Cherie Cornmesser
Excellent quick service in the drive through.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Big Breakfast, French Fries, Big Mac
App let me order two milkshakes. I was informed at curbside that their machine was broken and I'd receive a refund. No refund was issued... very disappointed.
Employees screaming ignoring customers and lying to customers
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Great place bring children.
Wheelchair accessibility: There's plenty space where wheelchairs can fit at tables and booths.
Atmosphere: 3
Food: 4
Service: 5
The worst McDonald’s staff ever !!! Karma will hit you hard soon
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mcchicken
The restaurant has improved tremendously since the Alamo group took ownership. The restaurant is clean, the food is fresh, and the staff is hard-working and friendly.
Atmosphere: 5
Food: 5
Service: 5
Since Alamo took over there are shorter wait times, but you are stuck with staff that is hostile, arrogant, gaslighting with victim mentality.
Our drive-thru order was incorrect, then they corrected it with the wrong items. We called and spoke to manager “CJ”. She blamed my husband for saying the wrong thing- which my husband instantly corrected her. CJ began calling my husband a liar. Everyone on the phone escalated. CJ told me to bring my body into the store if I wanted a refund. I told her to have the day she deserves.
Went back for my refund because they were 1000% in the wrong, and got video of another couple who had their order screwed up. CJ was there begging for them to give the store good scores because “they had a very very bad complaint” and “everyone is hurting because they were yelled at”. When I got to the counter (video still recording), CJ blamed me for low employee morale after the interaction.
Took 2 voicemails to the Alamo franchise (724-994-7078) and a call complaint to McDonalds main customer service line (800-244-6227) before my call was returned. I was offered a coupon for our inconvenience. Would’ve preferred knowing CJ gets mandatory training on basic human etiquette.
Atmosphere: 1
Food: 4
Service: 1
Best McDonald's that I have been to.
Standard McD fare. The star of the menu is their flavored coffees! ✨️ ☕️
Vegetarian options: ?
Parking: Lots of spots ? ? ? ? ☺️ ?
Wheelchair accessibility: On the ground level
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: World Famous Fries, French Fries
I pulled up at 10:50 after a late night at work to get my kids 2 happy meals. They close at 11. When I pulled in they turned off the lights and shut off the speaker. I realize that it was close to closing time but I worked in the restaurant industry for 15 years and always served customers that arrived before close. It's a shame I can't be afforded the same courtesy.
Atmosphere: 1
Food: 1
Service: 1
Kids not happy churning out factory food. Bring back the Mc Ribb permanently. Serve breakfast all day long before the Covid. Make what people want. People eat breakfast at all days of the hour.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Double Cheeseburger, Big Mac
Restaurantji Recommends
My favorite McDonald's.. breakfast every Sunday on our way to church. The staff is friendly and kind. We love stopping by every Sunday!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Burrito, Sausage Mcmuffin
Today I ordered a breakfast sandwich and the sausage was ice cold. I asked for a replacement and the woman on the assembly said she was going to microwave it, i simply said i would prefer a nee one. She made a huge ordeal out of this. As I am there i explained to another employee that i didnt want my sandwich reheated ect. She proceeded to tell me she can assure me that is not their policy. I had to have the young clerk verify with her that this indeed did happen.
Atmosphere: 5
Food: 3
Service: 1
Nice fast food that was cooked and not just thrown together like some fast food places that I visited in the past. Friendly staff and very clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Mcmuffin
Missed more than one item for our order.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Filet-O-Fish, French Fries, Quarter Pounder with Cheese
Excellent quick service in the drive through.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Big Breakfast, French Fries, Big Mac
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