I agree with the last review, FLASH over substance. This is my second time visiting(bad move). I adore the atmosphere;, The lights, the plants, the music. However, the place is empty just like the last time?? I mean the last time was a Thursday night and maybe two or three other tables came in with us, But today there was one other table for lunch. THE FLASH —> That’s how they lure you in, once you sit down, it’s all downhill. It’s completely true that you barely see a server the entire experience. They come over with water and a QR code; you order through your phone and extremely small portions for the price are brought to the table. We (2 adults) ordered crab fried rice, and shrimp pad Thai. One drink, a 12oz glass filled with ice, of coke ($4 and no refills). After you place your order on your phone, the server brings your food and leaves - never to return. No checking on the meals or asking if you want a refill - just no communication or further interaction. Once you finish your meal, you pay through the app and a 20% gratuity is added…. 20%?????? Virtually no interaction, server never said hello, never told us his name, didn’t even tell us how to order. I just saw the QR code pointed and he shook his head yes. At one point, I said “I don’t think he speaks English” to my husband…. 🤷🏼♀️ I’ll never know cause I’m never going back. The atmosphere just is not worth the value. I have to agree with the last reviewer. The food is the same level as Thai takeout, nothing fancy or special. Lunch for two today cost was insane at $75!!!! No alcohol, no appetizers no dessert.
However, they do use Polish pottery from the store pottery corner next-door(if you order tea). Now, if you’re in this quaint town and you wanna visit somewhere nice and you like art, Martha at The pottery corner is a sweetheart. Her Polish pottery inventory is stunning and she takes the time to tell you all about it. It’s really worth a look and at least a 15 minute walk-through this store. I think you’ll be pleasantly surprised and end up staying 30 to an hour.
As far as Coco Thai - BUYER BEWARE!!!! Seriously, try the tavern or the restaurant on the corner or even the pizza place - I’m sure any will be better. If you’re really craving Thai food drive the 30 minutes into Philly and find some place with more value. You’ll be really disappointed if you eat here. I will not be going back. Frankly, I don’t know how they stay in business??
Atmosphere: 5
Food: 3
Service: 1
The Anonymous Gourmand
Flash over substance. Though very instagramable and aesthetically pleasing to be there, there's not much else to say in favor of Coco Thai Bistro. When entering, it appeared empty of all customers and staff, only after wandering around did I realize I was supposed to go upstairs and find the one person working in the front of house. That was the only human interaction I had from that point forward as I ordered my food via a QR code. The food itself was solid, but certainly not worth the price as it was equivalent to cheap takeout in quality. To my surprise, there is an automatic 20% gratuity added to the already high price. Seeing as gratuity is meant for service and I interacted with no waiter, this frustrated me further.
Atmosphere: 3
Food: 2
Service: 2
Tiasha Hill
This placevis absolutely beautiful but customer service is very lacking. When my sister and I walked we were told to go upstairs to dine. I asked for a table for two and the guy who seated us disappointed much. He brings over a QR code to get menu and leaves. Inside QR we scanned it has a call button to call server to table. I had questions about menu because I never been to this establishment...he says our menu is just like other Thai food places. Ummmmm wrf does that mean..I see on menu if you want your sauce on the side it's an additional $5 smh. I have never seen anything served on the side have an additional cost. Again server very nonchalant... Food was delicious but I will never go back because of service. Atmosphere was beautiful with all the plants
Atmosphere: 5
Food: 4
Service: 2
J. Pearson (J. Pearson)
The food was delicious. Service was very bad. My husband and I visited the restaurant for the first time last Friday. During our visit, we waited a very long time for the waiter to tell us that we needed to use a QR code to place our order. He spent time socializing with a guest instead of providing the information in a timely manner. Next, he did not check on us—the entire dinner. We had to motion for him to come to our table. Please note, the restaurant wasn’t busy at the time.
Atmosphere: 3
Food: 4
Service: 1
cristiana mack
My husband and I went to dinner to celebrate, but the experience was extremely disappointing. My husband is a person of color, and at first, we were brought to be seated in the back. After I complained, we were moved to the front where everyone else was seated.
We ordered two dishes, but my husband’s meal never arrived. After waiting for an hour, he was so upset that we decided to leave. On the way out, I asked what had happened (you have to order through your phone at this restaurant), and the waiter said there had been two identical orders. When I asked why neither of them was ever served, she simply replied, “I don’t know.” No explanation. No apology. Nothing.
Super disappointed and will not be returning
Atmosphere: 1
Food: 1
Service: 1
Fred Kunda
Delicious. Indoor vibe is cool and full of tons of greenery
Atmosphere: 5
Food: 5
Service: 4
justo sierra
A hidden gem in the main lin
Atmosphere: 5
Food: 5
Service: 5
Irene Kauffmann
Lovely, fresh food, tastefully and tastely done. I like this place a lot. I recommend the salmon and just about everthing else. I WILL return.
Atmosphere: 5
Food: 5
Service: 4
Jacques Barber
Expensive but below average food. Even chicken satai was a disappointment
Always fresh food, lovely service. Everytime I try something different from the menu, I find another favorite. Top picks include steamed vegetable dumplings, narberth jungle, Thai basil and panang curry. My husband can't get enough of the drunken noodles. We highly recommend Coco Thai Bistro.
Mary Boardman
This is the best food with the WORST service.
They no longer have wait staff - you have to use an app to order. Our food came out haphazardly seemingly whenever they felt like bringing it with my aunts' food taking half an hour longer than my husband and my food to arrive. They are extremely tight with portions - they charge for everything and give you a tiny bit of rice. Their prices are laughable - I spent $10 on a pot of tea with two Twinings tea bags.
Having received our food late, they then complained when we didn't leave at 8 pm on the dot (which is apparently when they close) even though there were others still in the restaurant. My aunts were scandalized by the treatment.
The food is fresh and delicious, and the atmosphere is fun - one is surrounded by plants and twinkle lights which is what they rely on for on-going business because the service is so bad it's laughable unless you are trying to entertain elderly relatives from out of town in which case it's mortifying.
I would recommend take out (but it is expensive for take out) otherwise don't go unless you are feeling extremely patient.
Sierra
The food was good, I really enjoyed my red curry but the staff we encountered downstairs at the register was so rude I almost walked out. We came in and you can clearly see downstairs isn't for seating but we didn't see the hand written piece of paper hidden in the plants on the opposite corner of the room that said seating upstairs (because who would?!) so we went up the register and waited to ask thinking maybe it was just take out. The guy ignored us then eventually very aggressively pointed upstairs giving us a nasty look.
You have to place your order and pay on the website via a QR code and they include a 20% gratuity on your bill without exception. I think the whole thing is a bit of a ridiculous model for a restaurant. Just be warned that's how this place works.
Pauline Markey
The food was really good and the ambiance is very pleasant. However, the restaurant nickels and dimes their customers which is not appreciated. The appetizer dumplings were $12.95 and came with 3 decent sized dumplings but definitely not worth $4.33 each. The pangang curry came with jasmine rice or you could pay $2.00 extra for brown rice which is reasonable. But the rice was a very small scoop not enough for the whole meal. When extra brown rice was ordered they charged an extra $5.00 for the same small scoop. An additional $7.00 on the bill for rice alone seems rather steep. Finally, for dinning in, 20% gratuity is automatically added to the bill which is odd in itself when it was a party of 2. The bill for signature is presented so that gratuity can be added again and it is not clear the 20% gratuity was already added unless you look at the itemized bill which was deliberately wrapped up in the credit card. So future diners beware.
I agree with the last review, FLASH over substance. This is my second time visiting(bad move). I adore the atmosphere;, The lights, the plants, the music. However, the place is empty just like the last time?? I mean the last time was a Thursday night and maybe two or three other tables came in with us, But today there was one other table for lunch.
THE FLASH —> That’s how they lure you in, once you sit down, it’s all downhill. It’s completely true that you barely see a server the entire experience. They come over with water and a QR code; you order through your phone and extremely small portions for the price are brought to the table.
We (2 adults) ordered crab fried rice, and shrimp pad Thai. One drink, a 12oz glass filled with ice, of coke ($4 and no refills). After you place your order on your phone, the server brings your food and leaves - never to return. No checking on the meals or asking if you want a refill - just no communication or further interaction.
Once you finish your meal, you pay through the app and a 20% gratuity is added…. 20%?????? Virtually no interaction, server never said hello, never told us his name, didn’t even tell us how to order. I just saw the QR code pointed and he shook his head yes. At one point, I said “I don’t think he speaks English” to my husband…. 🤷🏼♀️ I’ll never know cause I’m never going back. The atmosphere just is not worth the value. I have to agree with the last reviewer. The food is the same level as Thai takeout, nothing fancy or special. Lunch for two today cost was insane at $75!!!! No alcohol, no appetizers no dessert.
However, they do use Polish pottery from the store pottery corner next-door(if you order tea). Now, if you’re in this quaint town and you wanna visit somewhere nice and you like art, Martha at The pottery corner is a sweetheart. Her Polish pottery inventory is stunning and she takes the time to tell you all about it. It’s really worth a look and at least a 15 minute walk-through this store. I think you’ll be pleasantly surprised and end up staying 30 to an hour.
As far as Coco Thai - BUYER BEWARE!!!! Seriously, try the tavern or the restaurant on the corner or even the pizza place - I’m sure any will be better. If you’re really craving Thai food drive the 30 minutes into Philly and find some place with more value. You’ll be really disappointed if you eat here.
I will not be going back. Frankly, I don’t know how they stay in business??
Atmosphere: 5
Food: 3
Service: 1
Flash over substance. Though very instagramable and aesthetically pleasing to be there, there's not much else to say in favor of Coco Thai Bistro. When entering, it appeared empty of all customers and staff, only after wandering around did I realize I was supposed to go upstairs and find the one person working in the front of house. That was the only human interaction I had from that point forward as I ordered my food via a QR code. The food itself was solid, but certainly not worth the price as it was equivalent to cheap takeout in quality. To my surprise, there is an automatic 20% gratuity added to the already high price. Seeing as gratuity is meant for service and I interacted with no waiter, this frustrated me further.
Atmosphere: 3
Food: 2
Service: 2
This placevis absolutely beautiful but customer service is very lacking. When my sister and I walked we were told to go upstairs to dine. I asked for a table for two and the guy who seated us disappointed much. He brings over a QR code to get menu and leaves. Inside QR we scanned it has a call button to call server to table. I had questions about menu because I never been to this establishment...he says our menu is just like other Thai food places. Ummmmm wrf does that mean..I see on menu if you want your sauce on the side it's an additional $5 smh. I have never seen anything served on the side have an additional cost. Again server very nonchalant...
Food was delicious but I will never go back because of service. Atmosphere was beautiful with all the plants
Atmosphere: 5
Food: 4
Service: 2
The food was delicious. Service was very bad. My husband and I visited the restaurant for the first time last Friday. During our visit, we waited a very long time for the waiter to tell us that we needed to use a QR code to place our order. He spent time socializing with a guest instead of providing the information in a timely manner. Next, he did not check on us—the entire dinner. We had to motion for him to come to our table. Please note, the restaurant wasn’t busy at the time.
Atmosphere: 3
Food: 4
Service: 1
My husband and I went to dinner to celebrate, but the experience was extremely disappointing. My husband is a person of color, and at first, we were brought to be seated in the back. After I complained, we were moved to the front where everyone else was seated.
We ordered two dishes, but my husband’s meal never arrived. After waiting for an hour, he was so upset that we decided to leave. On the way out, I asked what had happened (you have to order through your phone at this restaurant), and the waiter said there had been two identical orders. When I asked why neither of them was ever served, she simply replied, “I don’t know.” No explanation. No apology. Nothing.
Super disappointed and will not be returning
Atmosphere: 1
Food: 1
Service: 1
Delicious. Indoor vibe is cool and full of tons of greenery
Atmosphere: 5
Food: 5
Service: 4
A hidden gem in the main lin
Atmosphere: 5
Food: 5
Service: 5
Lovely, fresh food, tastefully and tastely done. I like this place a lot. I recommend the salmon and just about everthing else. I WILL return.
Atmosphere: 5
Food: 5
Service: 4
Expensive but below average food. Even chicken satai was a disappointment
Atmosphere: 4
Food: 2
Service: 4
Love the food, vibe, plants and everything!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Delicious!
Atmosphere: 3
Food: 5
Service: 5
Always fresh food, lovely service. Everytime I try something different from the menu, I find another favorite. Top picks include steamed vegetable dumplings, narberth jungle, Thai basil and panang curry. My husband can't get enough of the drunken noodles. We highly recommend Coco Thai Bistro.
This is the best food with the WORST service.
They no longer have wait staff - you have to use an app to order. Our food came out haphazardly seemingly whenever they felt like bringing it with my aunts' food taking half an hour longer than my husband and my food to arrive. They are extremely tight with portions - they charge for everything and give you a tiny bit of rice. Their prices are laughable - I spent $10 on a pot of tea with two Twinings tea bags.
Having received our food late, they then complained when we didn't leave at 8 pm on the dot (which is apparently when they close) even though there were others still in the restaurant. My aunts were scandalized by the treatment.
The food is fresh and delicious, and the atmosphere is fun - one is surrounded by plants and twinkle lights which is what they rely on for on-going business because the service is so bad it's laughable unless you are trying to entertain elderly relatives from out of town in which case it's mortifying.
I would recommend take out (but it is expensive for take out) otherwise don't go unless you are feeling extremely patient.
The food was good, I really enjoyed my red curry but the staff we encountered downstairs at the register was so rude I almost walked out. We came in and you can clearly see downstairs isn't for seating but we didn't see the hand written piece of paper hidden in the plants on the opposite corner of the room that said seating upstairs (because who would?!) so we went up the register and waited to ask thinking maybe it was just take out. The guy ignored us then eventually very aggressively pointed upstairs giving us a nasty look.
You have to place your order and pay on the website via a QR code and they include a 20% gratuity on your bill without exception. I think the whole thing is a bit of a ridiculous model for a restaurant. Just be warned that's how this place works.
The food was really good and the ambiance is very pleasant. However, the restaurant nickels and dimes their customers which is not appreciated. The appetizer dumplings were $12.95 and came with 3 decent sized dumplings but definitely not worth $4.33 each. The pangang curry came with jasmine rice or you could pay $2.00 extra for brown rice which is reasonable. But the rice was a very small scoop not enough for the whole meal. When extra brown rice was ordered they charged an extra $5.00 for the same small scoop. An additional $7.00 on the bill for rice alone seems rather steep. Finally, for dinning in, 20% gratuity is automatically added to the bill which is odd in itself when it was a party of 2. The bill for signature is presented so that gratuity can be added again and it is not clear the 20% gratuity was already added unless you look at the itemized bill which was deliberately wrapped up in the credit card. So future diners beware.
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