Had this advertised on the window! Tuesday 8/19! They did not allow us to order this! Said it was not the deal! Something about personal pizza’s! I ask if in the window you should honor it! Manager refuses and called me hun! I told him I’m not his hun, I’m mama or Ms. New Holland pizza has gone downhill!
Atmosphere: 1
Food: 2
Service: 1
Jen Atkins
Sad thin crust with extra cheese - looked less than a regular pizza.
Food: 3
Service: 3
alfonso vargas
Amazing services
Atmosphere: 5
Food: 5
Service: 5
M Lancaster
My friend and I stopped in on a Saturday evening as walk-ins to order at the counter and sit in the dining room to eat. My employer pays me cash and I did not know advance ordering and paying was required. My order totaled 11.43 and I gave $15.00 consisting of 3 fives. Cashier asked for $0.43 more, so I gave him the coin. I then had to explain he owed me $4. I was told problem was more people were walking in the door so I was instructed to go sit down and they will bring out my $4 change to me at the table. I waited to assist my friend with his order. He ordered totaling $9.31 and paid $20.51 as we didn't have the dimes and nickles. He was shorted $1.00 change. After a long wait at the table, my friend went up for our pizzas. He was told the wings will be brought out. My pizza was missing the sausage I asked for and paid for. It was also not as hot and delicious as prior experiences. Without explanation my receipt shows I was charged for a 2 liter coke but I requested a 20oz and 20oz is what I grabbed from the refrigerator. My friend never got the wings. The 3 teens were too busy with online orders for any corrections and service. We felt very unwelcome and felt they took revenge on us because we were paying by cash. Door had a sign saying sunday buffet was unavailable, but this is Saturday and reviews indicate it's a regular occurance to not have the buffet. We traveled to New Holland from Manheim township, so we weren't aware how bad this restaurant has become. In years past we were aware of no more wait staff, no more plates, ice and fountain soda. But now they can't even handle cash as payment, or get the order right or at least fix it if it's wrong. Photos of pizza and receipts attached.
Atmosphere: 3
Food: 1
Service: 1
LeEtta Graber
Missing some items and 1 wrong item.
Kody Kiapokas
Don’t give their employees days off are very rude and they look like they don’t wanna be there
Atmosphere: 1
Food: 1
Service: 1
Mike Miller
I am a regular a few times a week, and Angelo has been nothing but the best with customer service and has my order down to a T. I cannot recommend this location enough. Everyone is extremely professional and kind.
Atmosphere: 5
Food: 5
Service: 5
Sonya Purdy
I don’t even give the new Holland to Pennsylvania any stars because they are terrible! They don’t have people that can speak English to help the English speaking people. They just pass you around or hang up on you or tell you you’ll have to just deal with it or call DoorDash because it was DoorDash‘s problem. They could speak English well enough to tell me that my husband had to demand our money back and even though we place the order online, they wouldn’t refund it the same way he had to drive to the restaurant to get the money back when the DoorDash never delivered the pizza to our home. The text said they did, but it wasn’t there. He didn’t give it to me. He must’ve left it with someone else Oh no wait I called him and he said he didn’t even have a delivery to my address so I know he gave my pizza to someone else
Austin Young
Amazing experience and done in a more than timely manner. Angelo the manager was extreme kind and helpful and made it a personal experience for us!
Good place, absolutely great pizzas. I guess I had different expectations, went in thinking of table service. There is no soda machine nor refills. No table service. They do allow you to order ans eat-in. I am not sure if they are keeping the location bare bones or maybe it is in transition. The pizzas are fantastic and the counter service is great too. Overall I good experience and I'd go again, it just took me by surprise lol.
Atmosphere: 3
Food: 5
Service: 5
John McClure
Don't expect food to be ready on time.
Atmosphere: 1
Food: 3
Service: 2
shubham pokhrel
worst people worst staff and worst management experience
Kathy Shotto Fox
I have never been to a Pizza Hut like this before. Very dark and dingy. Had to place order at counter. They brought pizza in a take out box to table. No napkins, plates, or silverware. I understand maybe short-staffed but it was bad. Went to rest room. Dirty entry door and door on stall was missing. Needless to say, will not be back. Who knows what shortcuts were taken in the kitchen.
Place was dark
Atmosphere: 4
Food: 5
Service: 5
Had this advertised on the window! Tuesday 8/19! They did not allow us to order this! Said it was not the deal! Something about personal pizza’s! I ask if in the window you should honor it! Manager refuses and called me hun! I told him I’m not his hun, I’m mama or Ms. New Holland pizza has gone downhill!
Atmosphere: 1
Food: 2
Service: 1
Sad thin crust with extra cheese - looked less than a regular pizza.
Food: 3
Service: 3
Amazing services
Atmosphere: 5
Food: 5
Service: 5
My friend and I stopped in on a Saturday evening as walk-ins to order at the counter and sit in the dining room to eat. My employer pays me cash and I did not know advance ordering and paying was required. My order totaled 11.43 and I gave $15.00 consisting of 3 fives. Cashier asked for $0.43 more, so I gave him the coin. I then had to explain he owed me $4. I was told problem was more people were walking in the door so I was instructed to go sit down and they will bring out my $4 change to me at the table. I waited to assist my friend with his order. He ordered totaling $9.31 and paid $20.51 as we didn't have the dimes and nickles. He was shorted $1.00 change. After a long wait at the table, my friend went up for our pizzas. He was told the wings will be brought out. My pizza was missing the sausage I asked for and paid for. It was also not as hot and delicious as prior experiences. Without explanation my receipt shows I was charged for a 2 liter coke but I requested a 20oz and 20oz is what I grabbed from the refrigerator. My friend never got the wings. The 3 teens were too busy with online orders for any corrections and service. We felt very unwelcome and felt they took revenge on us because we were paying by cash. Door had a sign saying sunday buffet was unavailable, but this is Saturday and reviews indicate it's a regular occurance to not have the buffet. We traveled to New Holland from Manheim township, so we weren't aware how bad this restaurant has become. In years past we were aware of no more wait staff, no more plates, ice and fountain soda. But now they can't even handle cash as payment, or get the order right or at least fix it if it's wrong. Photos of pizza and receipts attached.
Atmosphere: 3
Food: 1
Service: 1
Missing some items and 1 wrong item.
Don’t give their employees days off are very rude and they look like they don’t wanna be there
Atmosphere: 1
Food: 1
Service: 1
I am a regular a few times a week, and Angelo has been nothing but the best with customer service and has my order down to a T. I cannot recommend this location enough. Everyone is extremely professional and kind.
Atmosphere: 5
Food: 5
Service: 5
I don’t even give the new Holland to Pennsylvania any stars because they are terrible! They don’t have people that can speak English to help the English speaking people. They just pass you around or hang up on you or tell you you’ll have to just deal with it or call DoorDash because it was DoorDash‘s problem. They could speak English well enough to tell me that my husband had to demand our money back and even though we place the order online, they wouldn’t refund it the same way he had to drive to the restaurant to get the money back when the DoorDash never delivered the pizza to our home. The text said they did, but it wasn’t there. He didn’t give it to me. He must’ve left it with someone else Oh no wait I called him and he said he didn’t even have a delivery to my address so I know he gave my pizza to someone else
Amazing experience and done in a more than timely manner. Angelo the manager was extreme kind and helpful and made it a personal experience for us!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Good place, absolutely great pizzas. I guess I had different expectations, went in thinking of table service. There is no soda machine nor refills. No table service. They do allow you to order ans eat-in. I am not sure if they are keeping the location bare bones or maybe it is in transition.
The pizzas are fantastic and the counter service is great too.
Overall I good experience and I'd go again, it just took me by surprise lol.
Atmosphere: 3
Food: 5
Service: 5
Don't expect food to be ready on time.
Atmosphere: 1
Food: 3
Service: 2
worst people worst staff and worst management experience
I have never been to a Pizza Hut like this before. Very dark and dingy. Had to place order at counter. They brought pizza in a take out box to table. No napkins, plates, or silverware. I understand maybe short-staffed but it was bad. Went to rest room. Dirty entry door and door on stall was missing. Needless to say, will not be back. Who knows what shortcuts were taken in the kitchen.
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