August 25th may not mean much to most, but for myself and the other 7 or so people in the new ken kfc today will live on as the day of the kfc incident. As I walked in to pick up my online order I was greeted by a group of men sitting with drinks, they warned me, just leave, it's not worth it. But I had already paid so I had to stay. Upon going to the counter the lady had once customer who she put food in front of, he informed her that the food she placed there was not what he ordered. She didn't seem to care, and would not refund I'm, or didn't know know how. He left. On to the next man standing he was requesting a refund. The lady who claimed to be a manager, somehow instead of refunding his card charges it again. Now this man was angry but was in no way rude or causing a scene, but simply had asked for a refund, or proof the charges would be refunded. She had none to offer and started getting rude to him herself. The men sitting and waiting finally got some food (I've been there for 15 minutes by this point) and the cook who was both cooking, plating, and serving the food spilled about half of it on his way to the table, but at least he was trying. It was now to the point the man wanting the refund was trying to the get the manager to pay him any attention, as she stood behind the prep line and kinda hid from him. After he simply said her name and asked for help, didn't scream didn't use profanity, just said her name and said I need your help. She ignored him for about 10 minutes. At this point, bother the manager and the patron decided to call the police on each other. So about 5 minutes later in walk 3 new ken officers. They tried to deescalate the situation to little resolution. The manager told the police she had no phone number or resources to help the customer and he was being abusive and rude (all not true). By the end of this mess the officers leave and the manager slams 23 dollars on the table. When the man some how still politely states you charged me twice. So she does go and get him another 23 dollars and slams it even harder on the table and yells he needs to leave he is causing a scene. At this point I had started to leave as the show was over. Nope. Somehow both the patron and manager start yelling the other should be happy another employee was between them or they would beat the other. I didn't catch who started that. And as I walked out to my vehicle warning in coming customers of the wild shit that was inside, the curfuffle had now worked its way to the street was some dude acting as a door man (he didn't work there, he was just a man). And the other supervisor talking with the upset patron. It was truly lunch and a show. I hope you are reading this other humans who experienced the great New Ken KFC curfuffle of August 25th 2025, we should all get back together at this KFC next year. I didn't know how to rate this as a 1 star, or a 5 star. Them potato wedges were good...
Atmosphere: 1
Food: 1
Service: 1
Bill Patterson
Possibly the worst KFC ever. I was just there out of Pepsi, Dr Pepper and fries. Dirty inside and the people running the place were slow and incompetent
Atmosphere: 1
Food: 1
Service: 1
Delmar Holmes
They're lightweight falling off
Atmosphere: 4
Food: 3
Service: 5
D P
Figured i save time and go inside instead of having to pull over and wait for my food,stood there for 5 minutes with no service,so i went to Arby's
Atmosphere: 1
Food: 2
Service: 1
Donovan Russell
Online ordering unavailable, only one among 12 stores in a 15 mile radius without.
Sandra Skinner
GM is a personable person
Atmosphere: 5
Food: 5
Service: 5
Arynn Frampton
The chicken is always great and crispy. The mashed potatoes are always excellent. The biscuits are so tasty and moist. The inside could use some cleaning. They forgot a meal and the butter, but they were friendly and helpful.
Vegetarian options: Green beans
Dietary restrictions: None
Parking: Small narrow parking lot
Kid-friendliness: Yes
Wheelchair accessibility: Not much
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken
Eric Mikula
They got my order wrong, were not friendly and the bathroom was disgusting.
Atmosphere: 1
Food: 4
Service: 2
Alex Solar
Is it that hard to read the order and put the sauces in the bag yall cmon
Heidi Rozier
We just ordered 16 original pieces and waited for a new batch. When we got home with the bucket, the chicken was not completely done and we had to put in oven to finish cooking. The skin is sliding off and very messy.
Ordered for delivery, missing half my order, my drink was so watered down, my food was freezing like it’s been sitting for over 2 hours. I’ve always had issues with this specific KFC and the girls are always rude as hell when you go throu the drive-thru. I will NOT be going back
Atmosphere: 1
Food: 1
Service: 1
J D
The very first and last time I will visit this kfc location. I ordered a 3pc tender combo and pot pie via mobile app but when I arrived, I was told by the manager that the oven wasn't working and they didn't pull out any tenders from the freezer because it's the day after Christmas. It's so absurd. Who makes up an excuse like that? Basically they were too lazy to do it. Total bs to me. I'll go to the Penn hills or Monroeville kfc from now on.
Atmosphere: 1
Food: 1
Service: 1
Todd Perkins
Closed 15 minutes earlier than their closing time listed. Had went through drive thru. Stopped at window lady opened window and said they were closed and she was super rude.
Atmosphere: 1
Service: 1
Elena Tresco
Ordered 16 piece meal live about 25 minutes away. All pieces were burnt and dried out. Manager has a very condescending attitude. Won't recommend that place.
Carl Reagle
I wish I could give it a zero but 1 star is the minimum. Service is EXTREMELY slow and the food sucks.
Update 9/26/24: Wanted to give place a second chance. Made an online order but order was cancelled at the store probably due to poor review from before. Place went out of business before and it won't be soon enough for when it goes out of business a 2nd time ✌️
August 25th may not mean much to most, but for myself and the other 7 or so people in the new ken kfc today will live on as the day of the kfc incident. As I walked in to pick up my online order I was greeted by a group of men sitting with drinks, they warned me, just leave, it's not worth it. But I had already paid so I had to stay. Upon going to the counter the lady had once customer who she put food in front of, he informed her that the food she placed there was not what he ordered. She didn't seem to care, and would not refund I'm, or didn't know know how. He left. On to the next man standing he was requesting a refund. The lady who claimed to be a manager, somehow instead of refunding his card charges it again. Now this man was angry but was in no way rude or causing a scene, but simply had asked for a refund, or proof the charges would be refunded. She had none to offer and started getting rude to him herself. The men sitting and waiting finally got some food (I've been there for 15 minutes by this point) and the cook who was both cooking, plating, and serving the food spilled about half of it on his way to the table, but at least he was trying. It was now to the point the man wanting the refund was trying to the get the manager to pay him any attention, as she stood behind the prep line and kinda hid from him. After he simply said her name and asked for help, didn't scream didn't use profanity, just said her name and said I need your help. She ignored him for about 10 minutes. At this point, bother the manager and the patron decided to call the police on each other. So about 5 minutes later in walk 3 new ken officers. They tried to deescalate the situation to little resolution. The manager told the police she had no phone number or resources to help the customer and he was being abusive and rude (all not true). By the end of this mess the officers leave and the manager slams 23 dollars on the table. When the man some how still politely states you charged me twice. So she does go and get him another 23 dollars and slams it even harder on the table and yells he needs to leave he is causing a scene. At this point I had started to leave as the show was over. Nope. Somehow both the patron and manager start yelling the other should be happy another employee was between them or they would beat the other. I didn't catch who started that. And as I walked out to my vehicle warning in coming customers of the wild shit that was inside, the curfuffle had now worked its way to the street was some dude acting as a door man (he didn't work there, he was just a man). And the other supervisor talking with the upset patron. It was truly lunch and a show. I hope you are reading this other humans who experienced the great New Ken KFC curfuffle of August 25th 2025, we should all get back together at this KFC next year. I didn't know how to rate this as a 1 star, or a 5 star. Them potato wedges were good...
Atmosphere: 1
Food: 1
Service: 1
Possibly the worst KFC ever. I was just there out of Pepsi, Dr Pepper and fries. Dirty inside and the people running the place were slow and incompetent
Atmosphere: 1
Food: 1
Service: 1
They're lightweight falling off
Atmosphere: 4
Food: 3
Service: 5
Figured i save time and go inside instead of having to pull over and wait for my food,stood there for 5 minutes with no service,so i went to Arby's
Atmosphere: 1
Food: 2
Service: 1
Online ordering unavailable, only one among 12 stores in a 15 mile radius without.
GM is a personable person
Atmosphere: 5
Food: 5
Service: 5
The chicken is always great and crispy. The mashed potatoes are always excellent. The biscuits are so tasty and moist. The inside could use some cleaning. They forgot a meal and the butter, but they were friendly and helpful.
Vegetarian options: Green beans
Dietary restrictions: None
Parking: Small narrow parking lot
Kid-friendliness: Yes
Wheelchair accessibility: Not much
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken
They got my order wrong, were not friendly and the bathroom was disgusting.
Atmosphere: 1
Food: 4
Service: 2
Is it that hard to read the order and put the sauces in the bag yall cmon
We just ordered 16 original pieces and waited for a new batch. When we got home with the bucket, the chicken was not completely done and we had to put in oven to finish cooking. The skin is sliding off and very messy.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Ordered for delivery, missing half my order, my drink was so watered down, my food was freezing like it’s been sitting for over 2 hours. I’ve always had issues with this specific KFC and the girls are always rude as hell when you go throu the drive-thru. I will NOT be going back
Atmosphere: 1
Food: 1
Service: 1
The very first and last time I will visit this kfc location. I ordered a 3pc tender combo and pot pie via mobile app but when I arrived, I was told by the manager that the oven wasn't working and they didn't pull out any tenders from the freezer because it's the day after Christmas. It's so absurd. Who makes up an excuse like that? Basically they were too lazy to do it. Total bs to me. I'll go to the Penn hills or Monroeville kfc from now on.
Atmosphere: 1
Food: 1
Service: 1
Closed 15 minutes earlier than their closing time listed. Had went through drive thru. Stopped at window lady opened window and said they were closed and she was super rude.
Atmosphere: 1
Service: 1
Ordered 16 piece meal live about 25 minutes away. All pieces were burnt and dried out. Manager has a very condescending attitude. Won't recommend that place.
I wish I could give it a zero but 1 star is the minimum. Service is EXTREMELY slow and the food sucks.
Update 9/26/24: Wanted to give place a second chance. Made an online order but order was cancelled at the store probably due to poor review from before. Place went out of business before and it won't be soon enough for when it goes out of business a 2nd time ✌️
Atmosphere: 1
Food: 1
Service: 1
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