12/20/25 5:30pm. I mobile ordered. Got to window was asked to pull in to spot. Sat in spot for 30 mins only to have to go in and get my food. Thinking while that took awhile maybe they made it fresh. Haha. Joke it was all stone cold. There was 6 other cars that came after me that were in and out before me. The Apple pie bites were still frozen. If you come before 3 it’s okay but after 3:00 you’ll get old cold food
Atmosphere: 1
Food: 1
Service: 1
Gavin Fumich
Can't follow simple direction not doordadhers fault incompetent workers fault
Atmosphere: 1
Food: 1
Service: 1
Daisy H
Only went for wedges and gravy, and got wedges, that tasted like they reused them from yesterday, couldn't bite them, hard as rocks. So happy they brought back the wedges, but if they are all cardboard based, they can keep them...gravy was good, glad I was thirsty....
Atmosphere: 3
Food: 1
Service: 5
Virginia “Gen”
Had to wait a half hour if not longer and then was given the wrong order had to go inside to get the correct order. Very disappointed 😞
Atmosphere: 1
Food: 1
Service: 1
Raja Hayajneh
Overall, a good experience! The restaurant was clean, and the staff were friendly and quick to take my order. The chicken was fresh, crispy, and well-seasoned — exactly what you expect from KFC. Sides like mashed potatoes and coleslaw were also tasty and served hot.
Service was fairly quick even during the dinner rush, though the drive-thru line can get a bit backed up at times. The only minor downside was that my order was missing a dipping sauce, but everything else was spot on.
Would definitely come back — great spot for a quick and satisfying meal in New Kensington. 🍗
Atmosphere: 4
Food: 4
Service: 4
George Walls III
The young girl working register that took my order was very friendly and polite and professional she understood that I had a hearing disability.
My chicken sandwich was very good. The 3 piece drum sticks i order didn't look very tasty I ordered them for a friend. They looked soggy. I would not like those... but the spicy chicken sandwich was very good.
Atmosphere: 5
Food: 4
Service: 5
Jamie Napoletano
Ordered on line was supposed to be ready at 3:45. My wife got there at 4:00 and still waited almost 15 minutes
Food: 3
Service: 1
Clyde Conner
Good food.Was bugged by the oversized light in the center of the lobby
Atmosphere: 4
Food: 4
Service: 5
patricia rosa-stewart
Paid extra for dark meat ended up some breast order oringinal got extra crispy
Atmosphere: 3
Food: 3
Service: 2
Dakota Chirdon
August 25th may not mean much to most, but for myself and the other 7 or so people in the new ken kfc today will live on as the day of the kfc incident. As I walked in to pick up my online order I was greeted by a group of men sitting with drinks, they warned me, just leave, it's not worth it. But I had already paid so I had to stay. Upon going to the counter the lady had once customer who she put food in front of, he informed her that the food she placed there was not what he ordered. She didn't seem to care, and would not refund I'm, or didn't know know how. He left. On to the next man standing he was requesting a refund. The lady who claimed to be a manager, somehow instead of refunding his card charges it again. Now this man was angry but was in no way rude or causing a scene, but simply had asked for a refund, or proof the charges would be refunded. She had none to offer and started getting rude to him herself. The men sitting and waiting finally got some food (I've been there for 15 minutes by this point) and the cook who was both cooking, plating, and serving the food spilled about half of it on his way to the table, but at least he was trying. It was now to the point the man wanting the refund was trying to the get the manager to pay him any attention, as she stood behind the prep line and kinda hid from him. After he simply said her name and asked for help, didn't scream didn't use profanity, just said her name and said I need your help. She ignored him for about 10 minutes. At this point, bother the manager and the patron decided to call the police on each other. So about 5 minutes later in walk 3 new ken officers. They tried to deescalate the situation to little resolution. The manager told the police she had no phone number or resources to help the customer and he was being abusive and rude (all not true). By the end of this mess the officers leave and the manager slams 23 dollars on the table. When the man some how still politely states you charged me twice. So she does go and get him another 23 dollars and slams it even harder on the table and yells he needs to leave he is causing a scene. At this point I had started to leave as the show was over. Nope. Somehow both the patron and manager start yelling the other should be happy another employee was between them or they would beat the other. I didn't catch who started that. And as I walked out to my vehicle warning in coming customers of the wild shit that was inside, the curfuffle had now worked its way to the street was some dude acting as a door man (he didn't work there, he was just a man). And the other supervisor talking with the upset patron. It was truly lunch and a show. I hope you are reading this other humans who experienced the great New Ken KFC curfuffle of August 25th 2025, we should all get back together at this KFC next year. I didn't know how to rate this as a 1 star, or a 5 star. Them potato wedges were good...
Possibly the worst KFC ever. I was just there out of Pepsi, Dr Pepper and fries. Dirty inside and the people running the place were slow and incompetent
Atmosphere: 1
Food: 1
Service: 1
Delmar Holmes
They're lightweight falling off
Atmosphere: 4
Food: 3
Service: 5
D P
Figured i save time and go inside instead of having to pull over and wait for my food,stood there for 5 minutes with no service,so i went to Arby's
Atmosphere: 1
Food: 2
Service: 1
Donovan Russell
Online ordering unavailable, only one among 12 stores in a 15 mile radius without.
12/20/25 5:30pm. I mobile ordered. Got to window was asked to pull in to spot. Sat in spot for 30 mins only to have to go in and get my food. Thinking while that took awhile maybe they made it fresh. Haha. Joke it was all stone cold. There was 6 other cars that came after me that were in and out before me. The Apple pie bites were still frozen. If you come before 3 it’s okay but after 3:00 you’ll get old cold food
Atmosphere: 1
Food: 1
Service: 1
Can't follow simple direction not doordadhers fault incompetent workers fault
Atmosphere: 1
Food: 1
Service: 1
Only went for wedges and gravy, and got wedges, that tasted like they reused them from yesterday, couldn't bite them, hard as rocks. So happy they brought back the wedges, but if they are all cardboard based, they can keep them...gravy was good, glad I was thirsty....
Atmosphere: 3
Food: 1
Service: 5
Had to wait a half hour if not longer and then was given the wrong order had to go inside to get the correct order. Very disappointed 😞
Atmosphere: 1
Food: 1
Service: 1
Overall, a good experience! The restaurant was clean, and the staff were friendly and quick to take my order. The chicken was fresh, crispy, and well-seasoned — exactly what you expect from KFC. Sides like mashed potatoes and coleslaw were also tasty and served hot.
Service was fairly quick even during the dinner rush, though the drive-thru line can get a bit backed up at times. The only minor downside was that my order was missing a dipping sauce, but everything else was spot on.
Would definitely come back — great spot for a quick and satisfying meal in New Kensington. 🍗
Atmosphere: 4
Food: 4
Service: 4
The young girl working register that took my order was very friendly and polite and professional she understood that I had a hearing disability.
My chicken sandwich was very good. The 3 piece drum sticks i order didn't look very tasty I ordered them for a friend. They looked soggy. I would not like those... but the spicy chicken sandwich was very good.
Atmosphere: 5
Food: 4
Service: 5
Ordered on line was supposed to be ready at 3:45.
My wife got there at 4:00 and still waited almost 15 minutes
Food: 3
Service: 1
Good food.Was bugged by the oversized light in the center of the lobby
Atmosphere: 4
Food: 4
Service: 5
Paid extra for dark meat ended up some breast order oringinal got extra crispy
Atmosphere: 3
Food: 3
Service: 2
August 25th may not mean much to most, but for myself and the other 7 or so people in the new ken kfc today will live on as the day of the kfc incident. As I walked in to pick up my online order I was greeted by a group of men sitting with drinks, they warned me, just leave, it's not worth it. But I had already paid so I had to stay. Upon going to the counter the lady had once customer who she put food in front of, he informed her that the food she placed there was not what he ordered. She didn't seem to care, and would not refund I'm, or didn't know know how. He left. On to the next man standing he was requesting a refund. The lady who claimed to be a manager, somehow instead of refunding his card charges it again. Now this man was angry but was in no way rude or causing a scene, but simply had asked for a refund, or proof the charges would be refunded. She had none to offer and started getting rude to him herself. The men sitting and waiting finally got some food (I've been there for 15 minutes by this point) and the cook who was both cooking, plating, and serving the food spilled about half of it on his way to the table, but at least he was trying. It was now to the point the man wanting the refund was trying to the get the manager to pay him any attention, as she stood behind the prep line and kinda hid from him. After he simply said her name and asked for help, didn't scream didn't use profanity, just said her name and said I need your help. She ignored him for about 10 minutes. At this point, bother the manager and the patron decided to call the police on each other. So about 5 minutes later in walk 3 new ken officers. They tried to deescalate the situation to little resolution. The manager told the police she had no phone number or resources to help the customer and he was being abusive and rude (all not true). By the end of this mess the officers leave and the manager slams 23 dollars on the table. When the man some how still politely states you charged me twice. So she does go and get him another 23 dollars and slams it even harder on the table and yells he needs to leave he is causing a scene. At this point I had started to leave as the show was over. Nope. Somehow both the patron and manager start yelling the other should be happy another employee was between them or they would beat the other. I didn't catch who started that. And as I walked out to my vehicle warning in coming customers of the wild shit that was inside, the curfuffle had now worked its way to the street was some dude acting as a door man (he didn't work there, he was just a man). And the other supervisor talking with the upset patron. It was truly lunch and a show. I hope you are reading this other humans who experienced the great New Ken KFC curfuffle of August 25th 2025, we should all get back together at this KFC next year. I didn't know how to rate this as a 1 star, or a 5 star. Them potato wedges were good...
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Possibly the worst KFC ever. I was just there out of Pepsi, Dr Pepper and fries. Dirty inside and the people running the place were slow and incompetent
Atmosphere: 1
Food: 1
Service: 1
They're lightweight falling off
Atmosphere: 4
Food: 3
Service: 5
Figured i save time and go inside instead of having to pull over and wait for my food,stood there for 5 minutes with no service,so i went to Arby's
Atmosphere: 1
Food: 2
Service: 1
Online ordering unavailable, only one among 12 stores in a 15 mile radius without.
GM is a personable person
Atmosphere: 5
Food: 5
Service: 5
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