Bonefish Grill

Great location great service
From telephone call to enter to Restourent
Everyone gave my family great warm welcome reception I cannot thank enough Mr manager for his great job
I will recommend this location to all

Great time! The food was good, I got salmon. The server was friendly and attentive!

Always delicious, never had a bad meal.

Food was delicious, SERVICE, UNGOOD! When we arrived, there was a 20-minute wait, so we decided to sit in the bar area. Upon sitting at one of the high-top tables, after about 5 minutes, we had to go find a waitress to provide menus. Waitress came, provided menus and put in our drink orders. Where were sitting right by the door, and tonight was a chilly rainy night, so my partner went to the bar because 2 seats became available. He went to the bar, as I sat waiting for the waitress to tell her were moving to the bar. He explained to the bartender (not Lauren) that we were moving, and she said no problem, that I didn’t have to wait at the table, so he came to get me.

Then enters Lauren! She asked for our drink orders. My partner was explaining the situation, as we didn’t want to be charged for additional drinks, since he had already ordered a drink with the waitress while we sat at the high tables. Lauren was very confused, and her demeanor and attitude didn’t help. I was hoping the bartended who my partner spoke to before we moved would step in to explain, but she didn’t, so I did. From that point on she was rude, short in response and inattentive, all the while she was the total opposite to the other customers at the bar who were not my race. We would say,” Thank you,” she would say nothing or just respond with just a sound.

Lauren needs customer service training or needs to be in the back of the house away from customers. Her behavior resulted in a minimal tip, which is divide between her and the other bartenders. How unfortunate for them.

*** Update after response:
I received a response regarding my review with ZERO apology or acknowledgment of how we were treated during our visit. I changed my initial rating for service from 3 stars to 1 star.

Wilmington lovationn closed.

Wonderful waitress, atmosphere, and gluten free food. I can't wait to come back!

Excellent first take out experience! Mahi Mahi was delicious with the mango salsa! Pick up service was pleasant!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mahi Mahi & Shrimp

Lobster stuffed shrimp was delicious. Our waitress was exceptional.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Imperial Dip

Great food, great service

Atmosphere: 5

Food: 5

Service: 5

It's always one of my go-to's. Delicious food usually service is good but sometimes not up to par

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Mussels Josephine, Skewered Shrimp, Salad

Always good, just a little pricey and soup, salad etc. is ala carte

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad

Another great meal at BFG. Service was great, food very tasty and place was clean. Only complaint was the lights hanging from the ceiling block the views of the TV. Either raise lights or lower TVs. Bang Bang Shrimp always a hit with us.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Calamari

Love their Bang Bang Shrimp, but then who doesn't. They also make some interesting mixed drinks.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salmon Special, Lobster Bisque, Atlantic Salmon

Limited menu

Atmosphere: 4

Food: 5

Service: 5

I WILL NEVER EAT HERE AGAIN. WE FOUND A ROACH IN OUR DINING ROOM. ITS A SAFE BET THAT THERES AN INFESTATION! DESPITE THIS, THEY STILL CHARGED US FULL PRICE!!!! DO NOT EAT HERE!!!!

Atmosphere: 3

Food: 5

Service: 2