Terrible service. Called for pickup order, they declined even though I have been placing order over the phone since 2014 since their entire menu deos not even show on their app. So that leaves me no other choice but to place pickup order at this location over the phone for those items.I come here and wait in line and then wait for food for another 10 mins. And the cashier DOES NOT EVEN GIVE ME A RECEIPT to scan for my Aunty Anne's rewards program. They said "they emailed it to me". I checked and DID NOT RECEIVE EMAIL RECEIPT either.5-6 people in the store and not a single person could provide a RECEIPT for the transaction. So I loose rewards point and WASTE my time waiting in line and waiting for food, when they easily could have taken the order over phone since the item does not show on their ONLINE MENU. Store was not even busy. They just declined service over the phone and DID NOT PROVIDE A RECEIPT for the transaction.Management does not even bother to show up. Running a business without RECEIPT.
Friedberg Brandon
Tried to place a catering order online a week in advance and the website is broken. I was told to call when they opened on Saturday to place an order as they don't take the orders in person either. This morning when I went to place the order on the phone, I was immediately hung up on and then they stopped answering their phone.
Francesco alfonso reyes
excellent service and the best pretzel ever i love it
DDT _
Zero is a number.THIS IS A FRANCHISE. OWNED and ultimately Operated SourceFood. What that means is, you can’t go to the dollar store and buy Ziploc bags and put the pretzels in, much like you can’t go to the dollar store and buy solo cups, and tell me that it is a small, when in fact, it is not!!! You are required to purchase items with the franchise name on it.It’s funny how you don’t speak English when your wrong. But when obtaining a franchise the dollar is something you comprehend.The customer service was terrible. There is a way in which you speak to people putting money in your pocket and this experience was not that.The old female who kept telling me to relax. Does nothing. Is the machine slow or the operator? Why not convey that? Oh I know why because it’s you. Acknowledge your mistake and correct it.The old man hovering over the two younger females, one unable to attend the register without his breath on her neck. Without his foot a step behind the one Constantly opening a timed oven to turn ?. Then denying service after a refund was requested.In the America culture Everyone and Anyone can be wrong, can make a mistake, here your closed minded hierarchy DOES NOT EXIST.
khilan vyas
Great employees! The pretzels are fresh, served promptly, and the staff was friendly and efficient, making it a convenient and satisfying quick bite option.
Michael Kuntz
It's pretty sad when you can go to a location in Center City Philadelphia, and actually get one of the combos for $3.00 less. It's usually the other way around. This location is way overpriced.
Ethel Bradbury
What a delicious experience they make it fresh best Annie Anne’s I’ve tasted the closest thing I’ve experienced to heaven
If I could leave no stars I would I watched them drop a whole tray of pretzels on the floor I asked if they were going to make new ones they said “five second rule” very rude and ignorant.
Susan Stacherski
There were very rude. When we asked is they honored tmoble the Tuesday. The said a surely not and they where the owners
Noah Bundonis
Always a great experience getting pretzels here. Been going to this location since I was little. Hot and fresh every time. They’re now a Auntie Anne’s/Carvel Ice Cream location!
K Williams
Idk lady name who works there but she was really nice! I asked her for an unsalted pretzel and none were made she said she will make some for me (which i dont mind waiting because its fresh) i also asked her can she make mine light (i dont like the “golden brown” rule they have for their pretzels) she said sure. And it WASNT crowded i was the only one there. She was very nice
Pretzels taste slightly stale like they’ve been left sitting there for hours. They dont accept any rewards and charge an extra dollar for the nuggets.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket
Did not accept the Auntie Anne’s reward app
Great customer service!!! Very tasty, Pretzel!!!
Terrible service. Called for pickup order, they declined even though I have been placing order over the phone since 2014 since their entire menu deos not even show on their app. So that leaves me no other choice but to place pickup order at this location over the phone for those items.I come here and wait in line and then wait for food for another 10 mins. And the cashier DOES NOT EVEN GIVE ME A RECEIPT to scan for my Aunty Anne's rewards program. They said "they emailed it to me". I checked and DID NOT RECEIVE EMAIL RECEIPT either.5-6 people in the store and not a single person could provide a RECEIPT for the transaction. So I loose rewards point and WASTE my time waiting in line and waiting for food, when they easily could have taken the order over phone since the item does not show on their ONLINE MENU. Store was not even busy. They just declined service over the phone and DID NOT PROVIDE A RECEIPT for the transaction.Management does not even bother to show up. Running a business without RECEIPT.
Tried to place a catering order online a week in advance and the website is broken. I was told to call when they opened on Saturday to place an order as they don't take the orders in person either. This morning when I went to place the order on the phone, I was immediately hung up on and then they stopped answering their phone.
excellent service and the best pretzel ever i love it
Zero is a number.THIS IS A FRANCHISE. OWNED and ultimately Operated SourceFood. What that means is, you can’t go to the dollar store and buy Ziploc bags and put the pretzels in, much like you can’t go to the dollar store and buy solo cups, and tell me that it is a small, when in fact, it is not!!! You are required to purchase items with the franchise name on it.It’s funny how you don’t speak English when your wrong. But when obtaining a franchise the dollar is something you comprehend.The customer service was terrible. There is a way in which you speak to people putting money in your pocket and this experience was not that.The old female who kept telling me to relax. Does nothing. Is the machine slow or the operator? Why not convey that? Oh I know why because it’s you. Acknowledge your mistake and correct it.The old man hovering over the two younger females, one unable to attend the register without his breath on her neck. Without his foot a step behind the one Constantly opening a timed oven to turn ?. Then denying service after a refund was requested.In the America culture Everyone and Anyone can be wrong, can make a mistake, here your closed minded hierarchy DOES NOT EXIST.
Great employees! The pretzels are fresh, served promptly, and the staff was friendly and efficient, making it a convenient and satisfying quick bite option.
It's pretty sad when you can go to a location in Center City Philadelphia, and actually get one of the combos for $3.00 less. It's usually the other way around. This location is way overpriced.
What a delicious experience they make it fresh best Annie Anne’s I’ve tasted the closest thing I’ve experienced to heaven
Restaurantji Recommends
If I could leave no stars I would I watched them drop a whole tray of pretzels on the floor I asked if they were going to make new ones they said “five second rule” very rude and ignorant.
There were very rude. When we asked is they honored tmoble the Tuesday. The said a surely not and they where the owners
Always a great experience getting pretzels here. Been going to this location since I was little. Hot and fresh every time. They’re now a Auntie Anne’s/Carvel Ice Cream location!
Idk lady name who works there but she was really nice! I asked her for an unsalted pretzel and none were made she said she will make some for me (which i dont mind waiting because its fresh) i also asked her can she make mine light (i dont like the “golden brown” rule they have for their pretzels) she said sure. And it WASNT crowded i was the only one there. She was very nice
Nice little mall location
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