Hello folks, so don't be alarmed, I know this is an uncommonly low rating. (For those who follow us, if you know you know.) Let me start with this was our first visit to a Bonefish Grill. We weren't aware of the necessity to book reservations. We were a party of four this night. They have 25 seating areas in the dining room and 24 - 6 pm reservations. Oy! They took our phone number to let us know when our seat would be available. We arrived at the height of the chaos, put our names in and headed to the bar. Amaretto sour, MaiTai, Coke, and house a Tequila were all on point. Text updates would have let us know that we were not forgotten, during our hour long wait. Good conversation allowed the time to pass well more or less. Hostess Kayden was cordial, accommodating, and apologetic. We had two in our party with physical limitations and she was gracious. We got settled, and met our server Nicole. She was quite impressive as she was knowledgeable regarding most of our questions , and what she didn't know, she asked about. She took our drink and appetizer orders and put those in. The bread and appetizers were quick to arrive, as were the salads. (They could have asked if we wanted them held until after the appetizers were finished, especially in light of how the rest of this would play out.) Appetizers: Bang bang Shrimp x 2 (4 Stars, signature dish was under sauced) Mussels (I love at their sister restaurant Carrabas, however, half the order didn't open. Yet, they plated it and sent it out.) Crab Rangoon Dip. (Was delicious😋) Salads being brought out right after the hot appetizers caused an unneeded traffic jam on the table. (Detracted from the experience) Entree's: Crab legs (Came out cold, sent back, didn't come back out until the rest of us had finished; and were ultimately over cooked, but couldn't send them back again, at this point we were 3 hours in. ) Salmon on the cedar plank (delicious, broccoli as well!) Mahi (delicious) Linguine Delmar (sauce was broken, scallops were so petite they were hard to find, 2 mussels unopened) Servers were embarrassed and apologetic, I really felt for the position they were put in. They remained cheerful, and they helped cover each others tables as a team. We also met June another wonderful server. The manager, Nick, stopped by our table to apologize for the situation and that the kitchen was so hamstrung due to the abundance of 6 pm reservations. He offered a round of desserts but we declined, knowing it would push us out to 4 hours, and our party's timers had long expired. Nick was gracious, and gave a credit towards our check instead. It was a hot🔥 mess. If you know us, though, we always give them the opportunity for us to update this review. We will return, unannounced, and see how they do. Stay tuned folks!
Parking: Handicapped spots were in short supply.
Wheelchair accessibility: Was a little tight.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Bang Bang Shrimp Appetizer
DavI'd Jancarski
Ashley did a remarkable job considering there were so many tables to care for during the 5 course martini dinner. She came back repeatedly to ensure our needs were being met. She even got my daughter & I two Med Rare filets when everyone was getting Medium👍. Great job during a rush rush dinner party!!
Atmosphere: 5
Food: 5
Service: 5
J Tomlinson
Meghan was an AMAZING bartender. Loved having a visit with her during our holiday shopping was a much needed break!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bang Bang Shrimp Appetizer
Graham
Awesome experience with our server Megan! Great food always fresh and tasty!
Atmosphere: 5
Food: 5
Service: 5
Tuere Barnes
Evan was very personable, helpful, and made excellent drinks. Thank you!
And is best bartender!
Andi is always so amazing! Great food and great service. I always come to this location because of the family like feel.
Andi the bartender was GREAT!! Great personality and makes a great strong drink!!
It’s always a great experience when I come here! I especially love happy hours with Andi! Great food, great service, can’t go wrong.
This place is the best. The service and food is the best. Evan was great and cute too.
EVAN was excellent, we love coming here in North Wales.
Soon as EVAN see us . He has our drinks ready.
The food was a 10/10! Our server, Dominic, was incredibly polite and helpful; great service all around.
Jessica was a lovely server, and the food was delicious!
Brooke our server was great!
Evan was VERY ATTENTIVE and provided top notch service!
Restaurantji Recommends
Hello folks, so don't be alarmed, I know this is an uncommonly low rating. (For those who follow us, if you know you know.) Let me start with this was our first visit to a Bonefish Grill. We weren't aware of the necessity to book reservations. We were a party of four this night. They have 25 seating areas in the dining room and 24 - 6 pm reservations. Oy! They took our phone number to let us know when our seat would be available. We arrived at the height of the chaos, put our names in and headed to the bar. Amaretto sour, MaiTai, Coke, and house a Tequila were all on point. Text updates would have let us know that we were not forgotten, during our hour long wait. Good conversation allowed the time to pass well more or less. Hostess Kayden was cordial, accommodating, and apologetic. We had two in our party with physical limitations and she was gracious. We got settled, and met our server Nicole. She was quite impressive as she was knowledgeable regarding most of our questions , and what she didn't know, she asked about. She took our drink and appetizer orders and put those in. The bread and appetizers were quick to arrive, as were the salads. (They could have asked if we wanted them held until after the appetizers were finished, especially in light of how the rest of this would play out.)
Appetizers:
Bang bang Shrimp x 2 (4 Stars, signature dish was under sauced)
Mussels (I love at their sister restaurant Carrabas, however, half the order didn't open. Yet, they plated it and sent it out.)
Crab Rangoon Dip. (Was delicious😋)
Salads being brought out right after the hot appetizers caused an unneeded traffic jam on the table. (Detracted from the experience)
Entree's:
Crab legs (Came out cold, sent back, didn't come back out until the rest of us had finished; and were ultimately over cooked, but couldn't send them back again, at this point we were 3 hours in. )
Salmon on the cedar plank (delicious, broccoli as well!)
Mahi (delicious)
Linguine Delmar (sauce was broken, scallops were so petite they were hard to find, 2 mussels unopened)
Servers were embarrassed and apologetic, I really felt for the position they were put in. They remained cheerful, and they helped cover each others tables as a team. We also met June another wonderful server.
The manager, Nick, stopped by our table to apologize for the situation and that the kitchen was so hamstrung due to the abundance of 6 pm reservations. He offered a round of desserts but we declined, knowing it would push us out to 4 hours, and our party's timers had long expired. Nick was gracious, and gave a credit towards our check instead.
It was a hot🔥 mess.
If you know us, though, we always give them the opportunity for us to update this review. We will return, unannounced, and see how they do. Stay tuned folks!
Parking: Handicapped spots were in short supply.
Wheelchair accessibility: Was a little tight.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Bang Bang Shrimp Appetizer
Ashley did a remarkable job considering there were so many tables to care for during the 5 course martini dinner. She came back repeatedly to ensure our needs were being met. She even got my daughter & I two Med Rare filets when everyone was getting Medium👍. Great job during a rush rush dinner party!!
Atmosphere: 5
Food: 5
Service: 5
Meghan was an AMAZING bartender. Loved having a visit with her during our holiday shopping was a much needed break!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bang Bang Shrimp Appetizer
Awesome experience with our server Megan! Great food always fresh and tasty!
Atmosphere: 5
Food: 5
Service: 5
Evan was very personable, helpful, and made excellent drinks. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bang Bang Shrimp Appetizer
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