We bought a box of 25 glazed munchkins at 8:15 in the morning. They were stale, dry, and had little glaze. This is the worst Dunkin.
Atmosphere: 1
Food: 1
Service: 3
Tina Cadwallader
The people were very pleasant. I ordered 3 glazed munchkins and received a variety instead, which was not by my choice. Since I went through the drive thru. I didn't realize it until I was a bit away. I didn't have the heart to go back to exchange for the correct items I ordered.
Atmosphere: 4
Food: 3
Service: 5
Bonita
Slow and small selection of donuts
Denise Witman
My first visit to this DD location. The 3 stars for service is because we waited longer than usual for our specialty a rowdy group of teenagers came in behind me and they all received their drinks before I was given mine.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Iced Latte, Donuts
Tina Berry
Very rude including Mgr. Gave me wrong coffee n I was allergic to the one they gave me. Couldn't even give me 1 thing for free.
Atmosphere: 1
Food: 1
Service: 1
Maria Licata
never again will I go to this dunkin. the people you got taking orders can’t even say hello they just stare at you. learn how to talk to people. and then you wanna charge crazy for a wrap with one little sliver of bacon. this dunkin is trash. every time I come here I regret it. i’ll go to the one on pricetown road from now on.
Atmosphere: 1
Food: 1
Service: 1
Nick G
It’s a shame because we live local to this Dunkin’ but they have yet to get our order correct. We thought doing mobile orders from the app would make it easier and lessen confusion for the staff but that’s not the case. Seems like there is no quality assurance or management at this location. I’d recommend to find another location in the area.
Atmosphere: 3
Food: 3
Service: 1
Matthew Stichter
Usually always fast around 8-830am weekdays.
Atmosphere: 5
Food: 5
Service: 5
M D
Our favorite DD to stop at on the way to Kutztown University.
Young lady who was taking drive up orders was extremely rude at the window. She didn’t even say good morning but did proceed to tell me that I needed to stop at the menu bar, I couldn’t just drive up. I had no problem with what she said, but how she said it, could have been more professional. Never mind the fact that she was leaned over the counter on her phone. As a first time customer visiting this site, I’ll never come back. Customer service is so important, which is something they need more training on.
Service: 1
Hannah Thomason
I would give them 0 stars if possible. This location always gives me problems. I always order my drinks with less ice since they are about 7$. Today I was given a drink at the window that was missing 2 inches of the drink (anywhere else I go it's filled to the lid). I asked if they could fill it up. The guy at the window gets a manager who tells me they can't put more coffee in it since I ordered it with less ice, only milk. The time before that I ordered less ice and it was packed with so much ice I couldn't stir my drink, but I decided not to say anything. I feel like they just spite you if you order less ice so I'll just take my business elsewhere since the service here is subpar.
Food: 1
Service: 1
Kathy Jo Pelchat
I was babbling my orderBut the counter person gave me my order CORRECTLY..I could not even repeat the order because I was babbling so bad.Thank you so much
Atmosphere: 5
Food: 5
Service: 5
Amanda Ray
Its little small inside not much seating but good service always and happy employee
Good people, I come here for them
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese
We bought a box of 25 glazed munchkins at 8:15 in the morning. They were stale, dry, and had little glaze. This is the worst Dunkin.
Atmosphere: 1
Food: 1
Service: 3
The people were very pleasant. I ordered 3 glazed munchkins and received a variety instead, which was not by my choice. Since I went through the drive thru. I didn't realize it until I was a bit away. I didn't have the heart to go back to exchange for the correct items I ordered.
Atmosphere: 4
Food: 3
Service: 5
Slow and small selection of donuts
My first visit to this DD location. The 3 stars for service is because we waited longer than usual for our specialty a rowdy group of teenagers came in behind me and they all received their drinks before I was given mine.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Iced Latte, Donuts
Very rude including Mgr. Gave me wrong coffee n I was allergic to the one they gave me. Couldn't even give me 1 thing for free.
Atmosphere: 1
Food: 1
Service: 1
never again will I go to this dunkin. the people you got taking orders can’t even say hello they just stare at you. learn how to talk to people. and then you wanna charge crazy for a wrap with one little sliver of bacon. this dunkin is trash. every time I come here I regret it. i’ll go to the one on pricetown road from now on.
Atmosphere: 1
Food: 1
Service: 1
It’s a shame because we live local to this Dunkin’ but they have yet to get our order correct. We thought doing mobile orders from the app would make it easier and lessen confusion for the staff but that’s not the case. Seems like there is no quality assurance or management at this location. I’d recommend to find another location in the area.
Atmosphere: 3
Food: 3
Service: 1
Usually always fast around 8-830am weekdays.
Atmosphere: 5
Food: 5
Service: 5
Our favorite DD to stop at on the way to Kutztown University.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice experience for first time being in the
Food: 3
Service: 5
Recommended dishes: Iced Latte
Young lady who was taking drive up orders was extremely rude at the window. She didn’t even say good morning but did proceed to tell me that I needed to stop at the menu bar, I couldn’t just drive up. I had no problem with what she said, but how she said it, could have been more professional. Never mind the fact that she was leaned over the counter on her phone. As a first time customer visiting this site, I’ll never come back. Customer service is so important, which is something they need more training on.
Service: 1
I would give them 0 stars if possible. This location always gives me problems. I always order my drinks with less ice since they are about 7$. Today I was given a drink at the window that was missing 2 inches of the drink (anywhere else I go it's filled to the lid). I asked if they could fill it up. The guy at the window gets a manager who tells me they can't put more coffee in it since I ordered it with less ice, only milk. The time before that I ordered less ice and it was packed with so much ice I couldn't stir my drink, but I decided not to say anything. I feel like they just spite you if you order less ice so I'll just take my business elsewhere since the service here is subpar.
Food: 1
Service: 1
I was babbling my orderBut the counter person gave me my order CORRECTLY..I could not even repeat the order because I was babbling so bad.Thank you so much
Atmosphere: 5
Food: 5
Service: 5
Its little small inside not much seating but good service always and happy employee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Donuts