We have been customers of the Lancaster location for 10+ years, but decided to go the Oxford location this weekend. I ordered 1 dozen large crabs and although they were good, most of them had no legs and missing claws. I don’t mind spending $100+ on a dozen crabs, but the quality needs to be there. Next time I order I’m going to have to look at the crabs thoroughly as multiple missing legs/claws shouldn't be sold.
MINGMING
The best seafood store!
Atmosphere: 5
Food: 5
Service: 5
Jake Grove
I had an extremely disappointing experience with Chesapeake Crab Connection. After ordering a large shipment of crabs, one of their employees advised me to change the delivery address after receiving the tracking number to accommodate my travel plans. Following this advice led to significant issues with UPS, resulting in my package arriving days late and in unacceptable condition. Several calls during business hours on the day of expected delivery were unanswered.
Despite purchasing insurance specifically to cover situations like this, Chesapeake Crab Connection has refused to issue a refund or re-ship. They’ve insisted on waiting for an investigation with UPS that has dragged on for far too long. Their customer service has been unresponsive to my requests for a timely resolution, leaving me caught between them and UPS.
It's clear that Chesapeake Crab Connection is not interested in standing behind their service or their customers. If you're considering ordering from them, beware of their poor customer service and unwillingness to resolve issues. This has been a frustrating and disappointing experience, and I strongly advise against doing business with them.
Virtuous Eatery
False advertisement. Items were not the amount paid for
Atmosphere: 3
Food: 2
Service: 2
barry hungrove
Won't make the mistake of dealing with them again.
Atmosphere: 3
Food: 1
Service: 2
Austin Suloff
I don’t mind paying top dollar for food, but it better be right. Bought 2 clusters of snow crab legs and 2 crab cakes for a little over $60. Crabs were good, but the crab cakes were filled with shells and un edible after we realized both were filled with shells. Very disappointed considering the price.
Patty Purcell
Disappointing! Ordered large males about half were and others maybe medium. So many missing claws. Taste was really was off. Not fresh.
Food: 2
Service: 4
Recommended dishes: Steamed Crab and Clams
jasoncompton77
My mom got Large crabs today here at the Oxford facility, they were the Worst ever! They were not hot, couldn't even smell the seasoning/Old Bay in the car! Parking lot completely empty 2:30pm pick up. My mom had to hit them with the mallet several times, couldn't get them apart, and were like dried up or left overs from day before or someone who didn't pick their order up? The lady with blonde hair was nice but after you spend $95.00 with high expectations, very dishonest, disappointing, and last time going there. If a rule has changed that person working has to use up hours old seafood, customer should definitely be told or asked if ok, or at least offer money off! Save your time, money, aggravation, DON'T BUY HERE! YOU WILL BE DISAPPOINTED! This place WILL SHUT DOWN IF SERVICE OF FOOD DOES NOT CHANGE.
Great Service. Called for Crabs for a party. The person was very helpful with amounts of Crabs. At pick up they were helpful with questions with keeping Crabs fresh and warmup techniques. Very Pleased and would recommend. Will definitely go back again. Thank you Chesapeake Crab Company in Oxford.
Atmosphere: 5
Food: 5
Service: 5
Kionna Perry
I have been patronizing this establishment for about 3 years now and today there was a major issue when it shouldn’t have been.One of the owners Jeff was very rude and disrespectful when handling the order pick up. It was clear he was not attentive to the customers as they arrived. And he asked who was next. I told him I was checking the status of my order and he proceeded to handle 6 customers that arrived after me. Although I knew there would be a wait, his demeanor and disposition was very nasty and disrespectful when I let him know that I actually was before the 3 other customers he rang up before me.To put this in context, I had been there waiting for about 25 mins before anyone asked who was next. Three other customers came and they were served ahead of me. I order whole bushel of XL crabs approximately $600 value and there was no respect for the patronage. I wind up leaving with out the crabs after he presented me with an ultimatum, either shut up and take the crabs or leave.As a high value patron, I felt compelled to verbally express the issue just to let him know that others had been waiting before this group. I too am a business owner and understand that things need to flow properly for a smooth experience.I drove 1 hr from PA to patronize this place as I normally do. And, the customer appreciate, organization and attitude was horrible.Lesson learned here, I won’t do business with any company that does not value my patronage, time or feedback.I too am a small business owner, woman of color and I would never treat any customer this way. Utter disrespect and I’ll be sure to let everyone know that I referred here that this is not a place that values their customers. It’s possibly discriminationA word of business advice to this company would be to get a ticket number system in your establishment and be a bit more organized or stand to lose other patrons.My average order cost is $400 each time. And, this happens biweekly at the very least during the summer.To all the other owners, Jeff is not a very good partner or businessman. Just say the word and he can be bought out today for cash
Service: 1
L Reyes
Very disappointed. We ordered a dozen crabs for the Super Bowl and couldn't believe that they sold us lightweight crabs, which I swore were x-small. We ordered medium crabs because our crab place ran out, and you can't always trust someone's judgment of large, x-large, or jumbo for over a hundred and something dollars over the phone.You know the baby crabs that should be thrown back into the water because they are too small? The crabs they sold to us were smaller than those. These were more like crabs from a fish tank.We'll cut our losses. The run was good, but previously we were sold bad mussels and, recently, baby crabs and charged for medium crabs. Fortunately, there will not be a third time.Thank you for the good times. When the person who sold us those crabs knew that they were not legit, that wasn't cool, so we will no longer do business with you.I hope this review will make you more aware of what you say vs. what you sell. We wish you well.
Linda Badolato
Selection was extremely limited. They are hardly ever open and the seafood isn't fresh. Prices are extremely high But the kid that works there is nice.
Atmosphere: 2
Food: 2
Service: 4
Scott Dugan
First things first , I’ve been eating crabs for 40 plus years. From Virginia to Pennsylvania 10 to 12 weekends a year! Let me tell you today I think I eat the best crabs of my life! 2 Dozen Jimmy’s @$90.00 a dozen STEAMED PERFECTLY NOT BOILED! WORTH EVERY PENNY!!!Everyone Packed with meat! The perfect, what I call the mustard color inside, White flaky meat! Me and my girls could not finish them!Chesapeake Crab Connection Co. Thank you so much for those awesome crabs!!! I’ll see you again soon very soon!
We have been customers of the Lancaster location for 10+ years, but decided to go the Oxford location this weekend. I ordered 1 dozen large crabs and although they were good, most of them had no legs and missing claws. I don’t mind spending $100+ on a dozen crabs, but the quality needs to be there. Next time I order I’m going to have to look at the crabs thoroughly as multiple missing legs/claws shouldn't be sold.
The best seafood store!
Atmosphere: 5
Food: 5
Service: 5
I had an extremely disappointing experience with Chesapeake Crab Connection. After ordering a large shipment of crabs, one of their employees advised me to change the delivery address after receiving the tracking number to accommodate my travel plans. Following this advice led to significant issues with UPS, resulting in my package arriving days late and in unacceptable condition. Several calls during business hours on the day of expected delivery were unanswered. Despite purchasing insurance specifically to cover situations like this, Chesapeake Crab Connection has refused to issue a refund or re-ship. They’ve insisted on waiting for an investigation with UPS that has dragged on for far too long. Their customer service has been unresponsive to my requests for a timely resolution, leaving me caught between them and UPS. It's clear that Chesapeake Crab Connection is not interested in standing behind their service or their customers. If you're considering ordering from them, beware of their poor customer service and unwillingness to resolve issues. This has been a frustrating and disappointing experience, and I strongly advise against doing business with them.
False advertisement. Items were not the amount paid for
Atmosphere: 3
Food: 2
Service: 2
Won't make the mistake of dealing with them again.
Atmosphere: 3
Food: 1
Service: 2
I don’t mind paying top dollar for food, but it better be right. Bought 2 clusters of snow crab legs and 2 crab cakes for a little over $60. Crabs were good, but the crab cakes were filled with shells and un edible after we realized both were filled with shells. Very disappointed considering the price.
Disappointing! Ordered large males about half were and others maybe medium. So many missing claws. Taste was really was off. Not fresh.
Food: 2
Service: 4
Recommended dishes: Steamed Crab and Clams
My mom got Large crabs today here at the Oxford facility, they were the Worst ever! They were not hot, couldn't even smell the seasoning/Old Bay in the car! Parking lot completely empty 2:30pm pick up. My mom had to hit them with the mallet several times, couldn't get them apart, and were like dried up or left overs from day before or someone who didn't pick their order up? The lady with blonde hair was nice but after you spend $95.00 with high expectations, very dishonest, disappointing, and last time going there. If a rule has changed that person working has to use up hours old seafood, customer should definitely be told or asked if ok, or at least offer money off! Save your time, money, aggravation, DON'T BUY HERE! YOU WILL BE DISAPPOINTED! This place WILL SHUT DOWN IF SERVICE OF FOOD DOES NOT CHANGE.
Food: 1
Service: 3
Staff helpful and friendly
Very full crabs
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great Service. Called for Crabs for a party. The person was very helpful with amounts of Crabs. At pick up they were helpful with questions with keeping Crabs fresh and warmup techniques. Very Pleased and would recommend. Will definitely go back again. Thank you Chesapeake Crab Company in Oxford.
Atmosphere: 5
Food: 5
Service: 5
I have been patronizing this establishment for about 3 years now and today there was a major issue when it shouldn’t have been.One of the owners Jeff was very rude and disrespectful when handling the order pick up. It was clear he was not attentive to the customers as they arrived. And he asked who was next. I told him I was checking the status of my order and he proceeded to handle 6 customers that arrived after me. Although I knew there would be a wait, his demeanor and disposition was very nasty and disrespectful when I let him know that I actually was before the 3 other customers he rang up before me.To put this in context, I had been there waiting for about 25 mins before anyone asked who was next. Three other customers came and they were served ahead of me. I order whole bushel of XL crabs approximately $600 value and there was no respect for the patronage. I wind up leaving with out the crabs after he presented me with an ultimatum, either shut up and take the crabs or leave.As a high value patron, I felt compelled to verbally express the issue just to let him know that others had been waiting before this group. I too am a business owner and understand that things need to flow properly for a smooth experience.I drove 1 hr from PA to patronize this place as I normally do. And, the customer appreciate, organization and attitude was horrible.Lesson learned here, I won’t do business with any company that does not value my patronage, time or feedback.I too am a small business owner, woman of color and I would never treat any customer this way. Utter disrespect and I’ll be sure to let everyone know that I referred here that this is not a place that values their customers. It’s possibly discriminationA word of business advice to this company would be to get a ticket number system in your establishment and be a bit more organized or stand to lose other patrons.My average order cost is $400 each time. And, this happens biweekly at the very least during the summer.To all the other owners, Jeff is not a very good partner or businessman. Just say the word and he can be bought out today for cash
Service: 1
Very disappointed. We ordered a dozen crabs for the Super Bowl and couldn't believe that they sold us lightweight crabs, which I swore were x-small. We ordered medium crabs because our crab place ran out, and you can't always trust someone's judgment of large, x-large, or jumbo for over a hundred and something dollars over the phone.You know the baby crabs that should be thrown back into the water because they are too small? The crabs they sold to us were smaller than those. These were more like crabs from a fish tank.We'll cut our losses. The run was good, but previously we were sold bad mussels and, recently, baby crabs and charged for medium crabs. Fortunately, there will not be a third time.Thank you for the good times. When the person who sold us those crabs knew that they were not legit, that wasn't cool, so we will no longer do business with you.I hope this review will make you more aware of what you say vs. what you sell. We wish you well.
Selection was extremely limited. They are hardly ever open and the seafood isn't fresh. Prices are extremely high But the kid that works there is nice.
Atmosphere: 2
Food: 2
Service: 4
First things first , I’ve been eating crabs for 40 plus years. From Virginia to Pennsylvania 10 to 12 weekends a year! Let me tell you today I think I eat the best crabs of my life! 2 Dozen Jimmy’s @$90.00 a dozen STEAMED PERFECTLY NOT BOILED! WORTH EVERY PENNY!!!Everyone Packed with meat! The perfect, what I call the mustard color inside, White flaky meat! Me and my girls could not finish them!Chesapeake Crab Connection Co. Thank you so much for those awesome crabs!!! I’ll see you again soon very soon!
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