The donuts aren't too bad, unfortunately yesterday everything seemed stale and rather unfresh. My cappuccino didn't even taste like coffee at all. Usually the donuts are fresh, and depending on whom makes your coffee it's not too bad. Overall price for what you get is rather high, most of the staff I've dealt with are friendly and courteous. There have been some individuals who seem like they'd rather not be there and are rather rude and blunt. But overall it's not a bad place if you want to spend a little extra money and have a still donut with some water down coffee đ€·ââïž
Atmosphere: 2
Food: 2
Service: 3
Sara Niznik
Placed a mobile order in the morning as I always doâorder went through and I was charged but location was closed when I arrived. Shouldnât be accepting mobile orders if not open during regular operating hours. Trying to get a refund through the app and customer service but itâs a bot and I was told it can take a few days.
Atmosphere: 1
Food: 5
Service: 1
Denise K
Accurate and dependable service!
Atmosphere: 5
Food: 5
Service: 5
Miss V
Im 3 days late posting my review but this is the 2nd đ„ visit that I had via the service being decent. My service on December 26, 2024 Katie, Ciera and Alania was EXTREMELY helpful. I came in and was very unfamiliar with the style of drinks and Katie overheard my conversation and took the initiative to make what she assumed I wanted and she happened to be correct!!
I have had several experiences at this location but when something GOOD OCCURS, I feel that should also be reported as well. Therefore, I would suggest that whenever you visit this specific location- ASK FOR Ms. Katie, Ms. Ciera or Ms. Alania
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dozen Donuts
Stacey Waffensmith
Atmosphere is always dictated by the service and the lady running the show today was nothing but rude and abrasive. We went inside so we could pick our own donuts. Is this a no no at Dunkin these days? Won't be patronizing at this location again.
Atmosphere: 1
Food: 3
Service: 1
Kara Szuminsky
Have yet to come here and have them get an order completely right. Coffee is good when they make it correctly. Maybe the food is good, but they're usually out, so I wouldn't know.
Atmosphere: 1
Food: 1
Service: 1
Samantha Russell
By far one of the worst Dunkinâs in the area constantly mess up orders, managers are rude and they sure always understaffed
Atmosphere: 1
Food: 1
Service: 1
justin price
Terrible service, Iâve spent almost an hour in the drive through line. Just to get yelled at when i called to ask if there was a problem. In the time i spent sitting in line waiting for my prepaid coffee I witnessed at least 6 people walk into the dining room and leave with their food meaning they are completely ignoring the drive through even though the line is sticking out into the street. Its an accident waiting to happen. This location needs more staff or it needs to close because customers shouldnât have to risk their lives for coffee that already paid for but cannot get.
Atmosphere: 3
Food: 3
Service: 1
Amanda K
I have been sitting in the drive thru for 9 minutes and have not moved!!! IfI didn't order in the app, i would have left.
Rebecca Whitney
I ordered a frozen coffee with caramel and the messed it up completely. There was no cream in it. There was no whip cream on top. It was just plain nasty. it was all separating like it wasnât blooded properly. I tried calling the restaurant several times and with no response. Letâs just try to do better next time Dunkin.
After the âemployeesâ are done texting on their phones and then having a conversation with one another maybe you can get some service? Iâm not sure though because I walked out.
Atmosphere: 1
Service: 1
Stefan Giconi (iBrotato)
Some of the slowest service I've ever seen. I was able to type this review while waiting for one customer at the drive through. I haven't moved in about five or ten minutes.
The drive thru line is backed up around the building and out into the street. They're going to cause an accident and someone is going to get hurt.
Avoid at all costs. This place needs new management, more employees, or to be shut down
Atmosphere: 1
Food: 3
Service: 1
PGH Live Admin
I stopped by Dunkin Donuts today for a pumpkin latte and a jelly-filled donut, and I have to give a shout-out to the young African-American male working the counter. His service was outstandingâhe was incredibly kind and respectful, going above and beyond to make sure my order, as well as everyone else's, was perfect. You could tell he was working hard, juggling multiple tasks, but he remained professional and efficient. Itâs refreshing to see such dedication to customer service. Dunkin is lucky to have him!
Atmosphere: 5
Food: 4
Service: 5
Hope Bass
Mary at the window is always pleasant and make sure that the order is correct but today I spent 20 minutes in the drive-through and thatâs unacceptable
Atmosphere: 5
Food: 4
Service: 1
abby bradley
There was blood on my food ,wrapper, and bag due to a kid cutting himself and apparently didnât notice, but that also raises my concerns on why youâre handling food without wearing gloves either?!?? Absolutely disgusting..
The donuts aren't too bad, unfortunately yesterday everything seemed stale and rather unfresh. My cappuccino didn't even taste like coffee at all.
Usually the donuts are fresh, and depending on whom makes your coffee it's not too bad. Overall price for what you get is rather high, most of the staff I've dealt with are friendly and courteous. There have been some individuals who seem like they'd rather not be there and are rather rude and blunt. But overall it's not a bad place if you want to spend a little extra money and have a still donut with some water down coffee đ€·ââïž
Atmosphere: 2
Food: 2
Service: 3
Placed a mobile order in the morning as I always doâorder went through and I was charged but location was closed when I arrived. Shouldnât be accepting mobile orders if not open during regular operating hours. Trying to get a refund through the app and customer service but itâs a bot and I was told it can take a few days.
Atmosphere: 1
Food: 5
Service: 1
Accurate and dependable service!
Atmosphere: 5
Food: 5
Service: 5
Im 3 days late posting my review but this is the 2nd đ„ visit that I had via the service being decent. My service on December 26, 2024 Katie, Ciera and Alania was EXTREMELY helpful. I came in and was very unfamiliar with the style of drinks and Katie overheard my conversation and took the initiative to make what she assumed I wanted and she happened to be correct!!
I have had several experiences at this location but when something GOOD OCCURS, I feel that should also be reported as well. Therefore, I would suggest that whenever you visit this specific location- ASK FOR Ms. Katie, Ms. Ciera or Ms. Alania
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dozen Donuts
Atmosphere is always dictated by the service and the lady running the show today was nothing but rude and abrasive. We went inside so we could pick our own donuts. Is this a no no at Dunkin these days? Won't be patronizing at this location again.
Atmosphere: 1
Food: 3
Service: 1
Have yet to come here and have them get an order completely right. Coffee is good when they make it correctly. Maybe the food is good, but they're usually out, so I wouldn't know.
Atmosphere: 1
Food: 1
Service: 1
By far one of the worst Dunkinâs in the area constantly mess up orders, managers are rude and they sure always understaffed
Atmosphere: 1
Food: 1
Service: 1
Terrible service, Iâve spent almost an hour in the drive through line. Just to get yelled at when i called to ask if there was a problem. In the time i spent sitting in line waiting for my prepaid coffee I witnessed at least 6 people walk into the dining room and leave with their food meaning they are completely ignoring the drive through even though the line is sticking out into the street. Its an accident waiting to happen. This location needs more staff or it needs to close because customers shouldnât have to risk their lives for coffee that already paid for but cannot get.
Atmosphere: 3
Food: 3
Service: 1
I have been sitting in the drive thru for 9 minutes and have not moved!!! IfI didn't order in the app, i would have left.
I ordered a frozen coffee with caramel and the messed it up completely. There was no cream in it. There was no whip cream on top. It was just plain nasty. it was all separating like it wasnât blooded properly. I tried calling the restaurant several times and with no response. Letâs just try to do better next time Dunkin.
Atmosphere: 1
Service: 1
Recommended dishes: Hash Browns
Restaurantji Recommends
After the âemployeesâ are done texting on their phones and then having a conversation with one another maybe you can get some service? Iâm not sure though because I walked out.
Atmosphere: 1
Service: 1
Some of the slowest service I've ever seen. I was able to type this review while waiting for one customer at the drive through. I haven't moved in about five or ten minutes.
The drive thru line is backed up around the building and out into the street. They're going to cause an accident and someone is going to get hurt.
Avoid at all costs. This place needs new management, more employees, or to be shut down
Atmosphere: 1
Food: 3
Service: 1
I stopped by Dunkin Donuts today for a pumpkin latte and a jelly-filled donut, and I have to give a shout-out to the young African-American male working the counter. His service was outstandingâhe was incredibly kind and respectful, going above and beyond to make sure my order, as well as everyone else's, was perfect. You could tell he was working hard, juggling multiple tasks, but he remained professional and efficient. Itâs refreshing to see such dedication to customer service. Dunkin is lucky to have him!
Atmosphere: 5
Food: 4
Service: 5
Mary at the window is always pleasant and make sure that the order is correct but today I spent 20 minutes in the drive-through and thatâs unacceptable
Atmosphere: 5
Food: 4
Service: 1
There was blood on my food ,wrapper, and bag due to a kid cutting himself and apparently didnât notice, but that also raises my concerns on why youâre handling food without wearing gloves either?!?? Absolutely disgusting..
Atmosphere: 1
Food: 1
Service: 1
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