I order 2 medium pizzas, cinnamon mini rolls, cheesy bread stick, 8 piece honey bbq wings, and 4 sodas. We did not get our wings or our 4 sodas. Call the store they transfer me twice to another department and then they don't answer. Call back someone else answered and said they have to transfer us I said no y'all transfer us twice I want my order and now I want my money back since y'all can't do y'all jobs right. How do you mess up a order with a receipt right in front of you. Very disappointed and angry.
Atmosphere: 1
Food: 1
Service: 1
Danielle Kallquist
The lady at the pick up window was super nice and pleasant to interact with. No issue with that. I have no feedback on the atmosphere since we placed the order online and picked up at the window. My issue is with the ordering service they now use to place orders. We got our pizza back home, which was supposed to be a meat lovers minus the beef and pork (keeping the pepperoni, sweet sausage and so on) as well as adding on some other veggies. We get home and the pizza is onions, banana peppers and pineapple and that’s it. We called the store to ask for a new pizza to be made and it’s an answering service that says the manager will call you back in approximately 5 minutes… no call. I call again and talk to someone else who says the same thing but says they’re transferring me to the actual store to speak with someone. This time, no answer, just rang until it ended the call. Third time I call back, the lady at the customer service line was just plain rude. I just asked for a refund because we were out of time to get the correct pizza with my husband leaving for work. It wasn’t worth it at this point, however the pizza was $26 and we just wanted our money back. I again was told someone would call me back in 5 minutes from the store. There’s no way to contact the store directly that I can find. The pizza was wrong and I’m out money and I still had to make food in the end. I don’t have time to run back to Pizza Hut right now. Good luck to anyone ordering. May the odds be ever in your favor.
Atmosphere: 1
Food: 1
Service: 1
Carole Tyler
Usually, I love this pizza hut and never have any complaints.. But yall are wild for charging almost $5 for these fries. I mean they were delicious but did someone get hungry and eat the rest before I picked them up? 🤔 because I would've shared if you just asked..
Atmosphere: 5
Food: 4
Service: 5
leaisha akins
The experience was quick, staff was friendly and the pizza was delicious! On Tuesday they have 2$ personal pan pizza which is great for my family of 4!
Atmosphere: 5
Food: 5
Service: 5
İnanc Ucar
They are very slow you guys need to change employe
Atmosphere: 1
Service: 1
samantha smit
I have had a bad experience wit this location I had to return a pizza. Due to the box being opened upon delivery. At the the time of delivery I was feeding my seven year old dinner. As a wfh on a Friday I order pizza bc of the long week and no break. I went in the store to get a refund. The lady was very rude about it and complained on not being able to keep staff. At that time I let her know I am the consumer and my opinion should matter. Now every time I have ordered after there have been issues as if they kept my name and address on the board of pizzas to screw up. But I will never order from this location again after this last experience .
Atmosphere: 1
Food: 1
Service: 1
George Lampert
The staff at this location are great. They are attentive which makes me return several times in the past and the future
Atmosphere: 5
Food: 5
Service: 5
Christina Ritter
Order was wrong and can't get a hold of anyone at the store to let them know.
Atmosphere: 4
Food: 2
Service: 4
Susan Nicoll
Bought the cheesy bites pizza. Very very little cheese in the bites. Pizza very average. Ordered mushrooms on the pizza. Could hardly find any. Bye bye Pizza Hut. Too many other pizza places that are so superior
Kierra Brown
I made an order through customer service when I came the order was not showing at the location. The lady here has the best customer service. She helped me get my order in & even went above and beyond by bringing it to my car after it was finished. Customer service is top notch and she deserves a raise! Highly recommended for the service.
Made an order at round 8:30 pm and it was supposed to arrive at 9:17 and it wasn’t delivered. We called them multiple times and no one ever answered the phone. At 9:45 I decided to drive to the location. When I got there they were closing. The employee claims it was delivered by door dash and they picked it up around 9:20. On their site it said it was in the oven and the employee claims there is a glitch. I was told our money will be credited by Tuesday. This is ridiculous and unprofessional. They don’t know where the door dasher is and neither do we. I kind of believe they never did make it and blaming it on door dash.
Atmosphere: 2
Food: 1
Service: 1
Darren Coleman
Once again I gave them another shot and of course they disappointed again, how do u forget sauce on a personal pan pizza, phone always on silent so they can’t take calls for orders or complaints, its not the franchise that is the problem but it’s this particular store and its management
Food: 1
Aleta Patrick
Pizza did not come as I ordered it. I paid for extra cheese because that is how my children like it. It did not get prepared with extra cheese. Also the stingy amount of cheese that was on there was brown and overcooked. The kids would not eat it. Thank goodness there were 2 other pizzas but minus the pizza they would not eat and it was not enough for 6 people.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Personal Pan Pizza
Liza Pounds
This is The third time that I have placed an order and my order was never delivered. I've tried to check on the status of it. Call the restaurant to no avail they do not answer their phones. I watched outside my window while the delivery driver stopped at the wrong house, I'm thinking the delivery driver is going to come back. Never turned around to come back. This place has horrible service. They don't even call you when you try to call to check the status of your order. No one answers the phone. It's like it's not even open who is running this place They need new management.
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Breadsticks
Marsha Jones
This was the Pizza Hut on Saltsburg road in Penn Hills. We ordered on line and ask for delivery. The estimated time was 6:00. We were notified via text that it was going to be 45-50 min delay and would be delivered by door dash. We were notified when door dash picked it up and they were here in less than 10 min. We spent $52 that included taxes & a delivery fee (not including a tip) for cold food!
I order 2 medium pizzas, cinnamon mini rolls, cheesy bread stick, 8 piece honey bbq wings, and 4 sodas. We did not get our wings or our 4 sodas. Call the store they transfer me twice to another department and then they don't answer. Call back someone else answered and said they have to transfer us I said no y'all transfer us twice I want my order and now I want my money back since y'all can't do y'all jobs right. How do you mess up a order with a receipt right in front of you. Very disappointed and angry.
Atmosphere: 1
Food: 1
Service: 1
The lady at the pick up window was super nice and pleasant to interact with. No issue with that. I have no feedback on the atmosphere since we placed the order online and picked up at the window. My issue is with the ordering service they now use to place orders.
We got our pizza back home, which was supposed to be a meat lovers minus the beef and pork (keeping the pepperoni, sweet sausage and so on) as well as adding on some other veggies. We get home and the pizza is onions, banana peppers and pineapple and that’s it. We called the store to ask for a new pizza to be made and it’s an answering service that says the manager will call you back in approximately 5 minutes… no call. I call again and talk to someone else who says the same thing but says they’re transferring me to the actual store to speak with someone. This time, no answer, just rang until it ended the call. Third time I call back, the lady at the customer service line was just plain rude. I just asked for a refund because we were out of time to get the correct pizza with my husband leaving for work. It wasn’t worth it at this point, however the pizza was $26 and we just wanted our money back. I again was told someone would call me back in 5 minutes from the store. There’s no way to contact the store directly that I can find. The pizza was wrong and I’m out money and I still had to make food in the end. I don’t have time to run back to Pizza Hut right now. Good luck to anyone ordering. May the odds be ever in your favor.
Atmosphere: 1
Food: 1
Service: 1
Usually, I love this pizza hut and never have any complaints.. But yall are wild for charging almost $5 for these fries. I mean they were delicious but did someone get hungry and eat the rest before I picked them up? 🤔 because I would've shared if you just asked..
Atmosphere: 5
Food: 4
Service: 5
The experience was quick, staff was friendly and the pizza was delicious! On Tuesday they have 2$ personal pan pizza which is great for my family of 4!
Atmosphere: 5
Food: 5
Service: 5
They are very slow you guys need to change employe
Atmosphere: 1
Service: 1
I have had a bad experience wit this location I had to return a pizza. Due to the box being opened upon delivery. At the the time of delivery I was feeding my seven year old dinner. As a wfh on a Friday I order pizza bc of the long week and no break. I went in the store to get a refund. The lady was very rude about it and complained on not being able to keep staff. At that time I let her know I am the consumer and my opinion should matter. Now every time I have ordered after there have been issues as if they kept my name and address on the board of pizzas to screw up. But I will never order from this location again after this last experience
.
Atmosphere: 1
Food: 1
Service: 1
The staff at this location are great. They are attentive which makes me return several times in the past and the future
Atmosphere: 5
Food: 5
Service: 5
Order was wrong and can't get a hold of anyone at the store to let them know.
Atmosphere: 4
Food: 2
Service: 4
Bought the cheesy bites pizza. Very very little cheese in the bites. Pizza very average. Ordered mushrooms on the pizza. Could hardly find any. Bye bye Pizza Hut. Too many other pizza places that are so superior
I made an order through customer service when I came the order was not showing at the location. The lady here has the best customer service. She helped me get my order in & even went above and beyond by bringing it to my car after it was finished. Customer service is top notch and she deserves a raise! Highly recommended for the service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Made an order at round 8:30 pm and it was supposed to arrive at 9:17 and it wasn’t delivered. We called them multiple times and no one ever answered the phone. At 9:45 I decided to drive to the location. When I got there they were closing. The employee claims it was delivered by door dash and they picked it up around 9:20. On their site it said it was in the oven and the employee claims there is a glitch. I was told our money will be credited by Tuesday. This is ridiculous and unprofessional. They don’t know where the door dasher is and neither do we. I kind of believe they never did make it and blaming it on door dash.
Atmosphere: 2
Food: 1
Service: 1
Once again I gave them another shot and of course they disappointed again, how do u forget sauce on a personal pan pizza, phone always on silent so they can’t take calls for orders or complaints, its not the franchise that is the problem but it’s this particular store and its management
Food: 1
Pizza did not come as I ordered it. I paid for extra cheese because that is how my children like it. It did not get prepared with extra cheese. Also the stingy amount of cheese that was on there was brown and overcooked. The kids would not eat it. Thank goodness there were 2 other pizzas but minus the pizza they would not eat and it was not enough for 6 people.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Personal Pan Pizza
This is The third time that I have placed an order and my order was never delivered. I've tried to check on the status of it. Call the restaurant to no avail they do not answer their phones. I watched outside my window while the delivery driver stopped at the wrong house, I'm thinking the delivery driver is going to come back. Never turned around to come back. This place has horrible service. They don't even call you when you try to call to check the status of your order. No one answers the phone. It's like it's not even open who is running this place They need new management.
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza, Breadsticks
This was the Pizza Hut on Saltsburg road in Penn Hills. We ordered on line and ask for delivery. The estimated time was 6:00. We were notified via text that it was going to be 45-50 min delay and would be delivered by door dash. We were notified when door dash picked it up and they were here in less than 10 min. We spent $52 that included taxes & a delivery fee (not including a tip) for cold food!
Food: 1
Service: 1
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