I’ve given this Dunkin way too many chances. Almost every visit there’s an issue — wrong cup size, missing cream or sugar, or the wrong donut entirely. It’s basic stuff that shouldn’t be messed up this often. What’s worse is that when you politely correct them, the staff acts offended, like you are the problem. I’m not asking for anything extra — just the order I paid for. Consistency and customer service are clearly lacking here.
Atmosphere: 1
Food: 1
Service: 1
Kelly Kanost
Just got home from a long trip, swung by Dunkin in Philipsburg for a late breakfast. Got home, we were missing a sandwich, the loaded hasbrowns were cold (not room temp, COLD), my avocado toast wasn't toasted at all, and my sourdough breakfast sandwich was also cold and the bread wasn't toasted. Really annoying and inconvenient to have to drive back to get all this fixed when we really just wanted to sit down and relax after our trip.
Food: 1
Shanley Cheatle
Wonderful service, friendly people and very speedy too for a walk-in! My drink (refresher) was above average and the wrap tasted good too. Good job ladies🥳🫶
Atmosphere: 5
Food: 5
Service: 5
Bridgett Miller
Always on point and quick service!
Atmosphere: 5
Food: 5
Service: 5
Dr Tina M Serafini
On Friday, November 28th (Black Friday), my sister, two others, and myself went through this Dunkin's drive thru around 7am. It wasn't busy. We were all trying to figure out what we wanted. First two items were ordered without an issue. Then, my sister was trying to order a drink for her husband, the gut taking our order proceeded to tell us what to order, and in the background another employee said, 'omg hurry up and order!' My sister corrected the drink and ordered her drink.
When we came up to drive thru window my sister told lady at window what was said we hurd and it was rude to say to a customer! All she kept saying was, 'why are you yelling at me, I didn’t say it!' The workers all knew we heard them on the microphone and she admitted it happened. No apologies, just rude behavior. We paid for first two items, took them, and left.
Needless to say, none of us will spend any of our money at the Philipsburg location ever again! These employees working this day need to be reprimanded, and trained on the proper way to talk to customer's! This kind of word of mouth can ruin a business.
My overall impress is don't go here! Unless you crave horrible customer service! (This manager/owner should be ashamed.)
Atmosphere: 1
Food: 3
Service: 1
Rajeev Tandon
Great service and great food.
Atmosphere: 5
Food: 5
Service: 5
Laura Campagne-gregorits
Went thru drive thru. Coffee was perfect and donut was fresh. Got glazed.
Food: 5
Service: 5
Douglas Maines
Very very slow service!
Pearl Davies
I had to explain what half and half was to employee. Asked for blueberry donut, charged for blueberry donut, and watched him grab chocolate donut. They did have blueberry donuts, but just sad he couldn't read the printed receipt.
I usually stop on the way to work but that is impossible to do anymore because of the wait. I waited for 20 minutes in line this morning and still didn't get to order. The line was out on the road and causing problems. It's ridiculous.
Rich Shaver
I came, I peed, I left.
Wendig0 JPEG (Wend!i)
Jerika has been incredibly rude while handing me my drinks while I was at this location, making snide remarks and had an overall negative attitude. Since this is a recurring issue, I’m deciding to use a different location as her behavior is incredibly unprofessional.
We LOVE dunkin!
I’ve given this Dunkin way too many chances. Almost every visit there’s an issue — wrong cup size, missing cream or sugar, or the wrong donut entirely. It’s basic stuff that shouldn’t be messed up this often.
What’s worse is that when you politely correct them, the staff acts offended, like you are the problem. I’m not asking for anything extra — just the order I paid for. Consistency and customer service are clearly lacking here.
Atmosphere: 1
Food: 1
Service: 1
Just got home from a long trip, swung by Dunkin in Philipsburg for a late breakfast. Got home, we were missing a sandwich, the loaded hasbrowns were cold (not room temp, COLD), my avocado toast wasn't toasted at all, and my sourdough breakfast sandwich was also cold and the bread wasn't toasted. Really annoying and inconvenient to have to drive back to get all this fixed when we really just wanted to sit down and relax after our trip.
Food: 1
Wonderful service, friendly people and very speedy too for a walk-in! My drink (refresher) was above average and the wrap tasted good too. Good job ladies🥳🫶
Atmosphere: 5
Food: 5
Service: 5
Always on point and quick service!
Atmosphere: 5
Food: 5
Service: 5
On Friday, November 28th (Black Friday), my sister, two others, and myself went through this Dunkin's drive thru around 7am. It wasn't busy. We were all trying to figure out what we wanted. First two items were ordered without an issue. Then, my sister was trying to order a drink for her husband, the gut taking our order proceeded to tell us what to order, and in the background another employee said, 'omg hurry up and order!' My sister corrected the drink and ordered her drink.
When we came up to drive thru window my sister told lady at window what was said we hurd and it was rude to say to a customer! All she kept saying was, 'why are you yelling at me, I didn’t say it!' The workers all knew we heard them on the microphone and she admitted it happened. No apologies, just rude behavior. We paid for first two items, took them, and left.
Needless to say, none of us will spend any of our money at the Philipsburg location ever again! These employees working this day need to be reprimanded, and trained on the proper way to talk to customer's! This kind of word of mouth can ruin a business.
My overall impress is don't go here! Unless you crave horrible customer service! (This manager/owner should be ashamed.)
Atmosphere: 1
Food: 3
Service: 1
Great service and great food.
Atmosphere: 5
Food: 5
Service: 5
Went thru drive thru. Coffee was perfect and donut was fresh. Got glazed.
Food: 5
Service: 5
Very very slow service!
I had to explain what half and half was to employee. Asked for blueberry donut, charged for blueberry donut, and watched him grab chocolate donut. They did have blueberry donuts, but just sad he couldn't read the printed receipt.
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Awesome Coffee
I usually stop on the way to work but that is impossible to do anymore because of the wait. I waited for 20 minutes in line this morning and still didn't get to order. The line was out on the road and causing problems. It's ridiculous.
I came, I peed, I left.
Jerika has been incredibly rude while handing me my drinks while I was at this location, making snide remarks and had an overall negative attitude. Since this is a recurring issue, I’m deciding to use a different location as her behavior is incredibly unprofessional.
Atmosphere: 1
Food: 3
Service: 1
Tasty food good service
Atmosphere: 5
Food: 5
Service: 5
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