Dunkin'
158 S River St, Plains
(570) 822-1927
Recent Reviews
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Go here everyday, no problems. Wonderful staff. Sometimes your items are rushed as its a busy store. So you may not get exacly what you asked for.
Atmosphere: 4
Food: 4
Service: 4
This is my number one take away breakfast-coffee place. I kept their plastic glass (that sounds funny) and taking my coffee in this glass every morning at work.
Atmosphere: 5
Food: 5
Service: 5
Very clean inside. Always order through app and pick up at drive thru. Better to go in morning, by late afternoon limited amount of donuts. Love the coffee and employees are super friendly...love the spirited attitudes.
Atmosphere: 5
Food: 4
Service: 5
When you walk in all the employees treat you great customer service fast pace timing good communication as well
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dunkalatte
No issues with food. But for whatever reason, every other day they make my coffee wrong.
I always order it the same every morning but sometimes its great and other times its like, did you even put sugar in this?
Has been happening for months now, not sure what happened but probably a training issue.
Omelet bites Rock
Atmosphere: 4
Food: 4
Service: 5
I went in today to order several items. No one was in the drive thru at the time, I was being polite, or so I thought, by going inside to order being I was ordering several things. I stood and waited for 5 minutes and the employees ignored me. They were now waiting on drive thru orders. I watched the manager (I’m assuming owner from the way he spoke to me later) snap at the female employee in a narcissistic manner (I can say this as I’m a licensed professional). I politely asked if I needed to go through the drive thru to be waited on as they were waiting on the drive through. I was snapped at by the manager/owner and he pointed to a sign that said “If you’d Ordered online you could be sippin’ already.” He told me Dunkin’s policy is to wait on those who order online first. I told him no Dunkin I have ever been to has ever ignored customers to wait on the drive thru this long and that being this close to the hospital, he should be thoughtful of what people are going through as they are near the hospital. He said their rule is their rule and he would get to me when he could. He finally waited on me and gave me an attitude the entire time. I waited and waited for my order and someone came in and stood there and I turned and told them that they are better off ordering online as that’s what I was told and the man’s/owner began yelling at me and threatening me. I told him that I would like my food and I would leave. He continued to not have his staff make my food. I finally got it, thanked him and said next time, it would be nice for them to consider people who just took a parent off life support and needing to get back to the hospital who have been at the hospital all night and left for food. I told him I am calling corporate for his behavior-but I also wanted to let people know-stay away from this location!
Atmosphere: 1
Food: 2
Service: 1
Best Dunkin’ in the area
Atmosphere: 5
Food: 5
Service: 5
Only got hot coffee 4/8/25 it was disgusting it had stuff floating in it maybe they don't clean very well . Won't go back .. the lady taking order seemed overwhelmed
Did drive thru 5 45pm on 4/3/25. Ordered a single piece of avocado toast. Girl never said one word. I handed the girl a dollar tip. Rude, said nothing just threw it in the tip jar and walked away. Not even busy either.
Then another girl handed me the box and also not a word. I know we all have something we deal with in life, but don't be so rude if you are in customer service. Get out!
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
This is the best Dunkin around. Super fast service and always has all the goods.
Atmosphere: 5
Food: 5
Service: 5
Love the family like atmosphere. The group of girls there in the morning that take care of me and my wife daily are amazing and always on beat and bring joy.
Atmosphere: 5
Food: 5
Service: 5
Always very pleasant employees and quick service. Orders are always accurate as well.
Atmosphere: 5
Food: 5
Service: 5
Accurate order, friendly and fast service.
Food: 5
Service: 5
You have a pathetic manager who never wants to come in and cover shifts for people who work their asses off and god forbid an actual situation happens and she Doesn’t wanna work a shift. I’m so over the environment in that place! These workers are attacking other coworkers in front of customers.. and i come here regularly like every day, the food and drinks great. The service from only two ONLY TWO Dunkin staff is amazing and make sure the drinks are great and food is amazing they also make sure you’re feeling welcomed. I have never seen some rude coworkers at a Dunkin till now and a manger who can’t manger their staff the right way.
Atmosphere: 1
Food: 5
Service: 4
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