The worker used the glove hands to give me my change back and touched the money and then proceeded to not change his gloves and grabbed my kids hash browns by hands to put them in the little baggies. My jaw was on the floor! I don't think people realize that gloves are not clean unless they are clean. Once you touch sturdy stuff, the gloves are also dirty
Nar Combat
Food quality going down
Atmosphere: 1
Food: 2
Service: 3
B C
I have a 4 year old foster daughter who's been through more trauma than most adults. So when she wants a strawberry frosted donut with sprinkles (that's on your drive thru menu), why do you lie to me at the cashier window. Thank God i looked in the bag after paying...i say, "oh im sorry, i ordered a strawberry frosted with sprinkles". He says "oh we're out of spinkles". I stayed for a moment confused. Another woman came to the window quickly and i told her. She ran, got the strawberry with sprinkles and said so sorry. He looked like he was caught with a hand in the cookie jar.
This was actually a great trip through because we're teaching our foster daughter the dangers of lying. For a 4 year old, on "donut friday", all she wants is a strawberry with sprinkles and she was lied to. I asked her how it felt and she said "not good". I'm glad a 4 year old understands lying hurts people.
Yes that was a rant. But the grown man lied to a child. Come on, care a little! Be better.
Atmosphere: 1
Food: 1
Service: 1
KENYA Edwards
Absolutely the worst Dunkin I’ve been to. Horrible customer service, as well as the coffee. Extremely disappointing. Especially the way I seen them speaking to customers as well as myself.
Atmosphere: 1
Food: 1
Service: 1
Stanley Carr
This is my third visit to this particular Dunkin Donuts, simply because it's close to my job and we typically pick up from this particular location. The third time is the charm for me. I will not be back. I would prefer driving the extra half a mile.To the other Dunkin Donuts? Where they have basic courtesy, kindness a respect for their customers. Why? I understand that language barriers can be an issue in working in customer service There still should be a certain level of professionalism at the least kindness. As I watch, multiple people being yelled at and argue with about orders that were incorrect and missed items. I thought I should leave this store immediately and go somewhere else. However, I believe that situation's happened. So when I went to order giving this particular branch, the benefit of the doubt -That it could just be a busy morning, However, when I went to make my order, it almost seemed as if I was offending the person taking my order for making a large order . As she really dismissed anything I was asking for then having to correct my order, only substantiating the issues I viewed prior to my ordering. But the part that really was upsetting Is her dismissing me asking me to step aside? As she completed others'orders before mine, then losing my receipt, accusing me of having it only to sort through the pile to find she never gave it to me. Never apologizing for her mistake. And the manager's not taking any responsibility. Or making any kind of attempt To try to come to some sort of resolution not only with myself but other patrons whose orders were incomplete wrong, or people who have been waiting for a considerable amount of time. As someone who travels quit often this is the worst Dunkins I've encountered out of 16 states ....
Atmosphere: 1
Food: 1
Service: 1
Tina Little
Staff is very rude!! They won’t get another penny from.
Atmosphere: 2
Food: 3
Service: 1
LNor N
Reliably clean and consistent food. Still Dunkin, but they're good
Atmosphere: 5
Food: 5
Service: 5
Annie Broderick
very amazing gave free donuta
Ray K
Great price on the breakfast wrap
Atmosphere: 5
Food: 5
Service: 5
Synwon J Yoon
Cold drink and a original glazed donut are ordered in advance by mobile. Only the drink was ready when I got there, however the taste was right. I feel somewhat DD atmosphere looks disconnected between the staff/owner and customers. It is not only this location but other locations look the same.
They gave me a cup of milk when I asked for two shots of espresso in my latte. When I told them it was only milk, they took it and dumped some out and put coffee in it. Won’t be going back here.
Atmosphere: 1
Food: 1
Service: 1
Dukes Tango
Always a great experience having that much needed coffee on the go! Or a cool drink on a hot summer day or night ? Nice options to fill your tummy ad well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Iseeyou “Persistance” Phoenixville4am
I went into Dunkin' Donuts this morning being Sunday about 9:30 a.m. to get three empanadas and two Donuts the lady was busy so I was waiting for her to take my order but she just looked at me she didn't say nothing to me I looked away towards the machine to order but I didn't know how to use it as soon as I go to turn back she's standing there talking to a guy greeting Hammond taking his order mind you I'm in a rush so now I have to wait for her to serve him his donuts and his coffee so that she could take my order actually standing there looking at me while doing the order for the guy as if she did it on purpose. After the guy left she says hi do you want me to help you with something yes I told her I was standing here first and you took his order first so she called me took my order no good morning no nothing through my Donuts on the counter and said your sandwiches are over there. So I go to where the sandwiches are I didn't say anything yet so I'm looking at her because she's looking at me so I said where's my sandwiches then she plays away the sandwich machine is at and says something in her language while walking away in other words she was insulting me in her language. So I started talking to her and my language she is not professional she does not need to work there at all that is poor service that I received and very disgusting attitude from that woman that's if she is one. I don't disrespect nobody and the problem is people always seem to take their attitude out on nice people so she needs to get from front of that counter because her attitude sucks And not only that After I finish this review I got to check my sandwiches she gave me the wrong order so now I had to go back to Dunkin' Donuts and talk to her manager they didn't say nothing to her the manager was sweet I'm very nice she gave me the wraps for free and they were very good but that Ladies attitude she don't need to work there
Randy Shupp
We love dunkin' donuts
Atmosphere: 4
Food: 5
Service: 5
Que busca Canto de piojo (Prefierostarsola)
I went into Dunkin' Donuts this morning being Sunday about 9:30 a.m. to get three empanadas and two Donuts the lady was busy so I was waiting for her to take my order but she just looked at me she didn't say nothing to me I looked away towards the machine to order but I didn't know how to use it as soon as I go to turn back she's standing there talking to a guy greeting Hammond taking his order mind you I'm in a rush so now I have to wait for her to serve him his donuts and his coffee so that she could take my order actually standing there looking at me while doing the order for the guy as if she did it on purpose. After the guy left she says hi do you want me to help you with something yes I told her I was standing here first and you took his order first so she called me took my order no good morning no nothing through my Donuts on the counter and said your sandwiches are over there. So I go to where the sandwiches are I didn't say anything yet so I'm looking at her because she's looking at me so I said where's my sandwiches then she plays away the sandwich machine is at and says something in her language while walking away in other words she was insulting me in her language. So I started talking to her and my language she is not professional she does not need to work there at all that is poor service that I received and very disgusting attitude from that woman that's if she is one. I don't disrespect nobody and the problem is people always seem to take their attitude out on nice people so she needs to get from front of that counter because her attitude sucks And not only that After I finish this review I got to check my sandwiches she gave me the wrong order so now I had to go back to Dunkin' Donuts and talk to her manager they didn't say nothing to her the manager was sweet I'm very nice she gave me the wraps for free and they were very good but that Ladies attitude she don't need to work there
The worker used the glove hands to give me my change back and touched the money and then proceeded to not change his gloves and grabbed my kids hash browns by hands to put them in the little baggies. My jaw was on the floor! I don't think people realize that gloves are not clean unless they are clean. Once you touch sturdy stuff, the gloves are also dirty
Food quality going down
Atmosphere: 1
Food: 2
Service: 3
I have a 4 year old foster daughter who's been through more trauma than most adults. So when she wants a strawberry frosted donut with sprinkles (that's on your drive thru menu), why do you lie to me at the cashier window. Thank God i looked in the bag after paying...i say, "oh im sorry, i ordered a strawberry frosted with sprinkles". He says "oh we're out of spinkles". I stayed for a moment confused. Another woman came to the window quickly and i told her. She ran, got the strawberry with sprinkles and said so sorry. He looked like he was caught with a hand in the cookie jar.
This was actually a great trip through because we're teaching our foster daughter the dangers of lying. For a 4 year old, on "donut friday", all she wants is a strawberry with sprinkles and she was lied to. I asked her how it felt and she said "not good". I'm glad a 4 year old understands lying hurts people.
Yes that was a rant. But the grown man lied to a child. Come on, care a little! Be better.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst Dunkin I’ve been to. Horrible customer service, as well as the coffee. Extremely disappointing. Especially the way I seen them speaking to customers as well as myself.
Atmosphere: 1
Food: 1
Service: 1
This is my third visit to this particular Dunkin Donuts, simply because it's close to my job and we typically pick up from this particular location. The third time is the charm for me. I will not be back. I would prefer driving the extra half a mile.To the other Dunkin Donuts?
Where they have basic courtesy, kindness a respect for their customers.
Why? I understand that language barriers can be an issue in working in customer service There still should be a certain level of professionalism at the least kindness. As I watch, multiple people being yelled at and argue with about orders that were incorrect and missed items.
I thought I should leave this store immediately and go somewhere else. However, I believe that situation's happened. So when I went to order giving this particular branch, the benefit of the doubt -That it could just be a busy morning,
However, when I went to make my order, it almost seemed as if I was offending the person taking my order for making a large order .
As she really dismissed anything I was asking for then having to correct my order, only substantiating the issues I viewed prior to my ordering.
But the part that really was upsetting Is her dismissing me asking me to step aside? As she completed others'orders before mine, then losing my receipt, accusing me of having it only to sort through the pile to find she never gave it to me. Never apologizing for her mistake.
And the manager's not taking any responsibility.
Or making any kind of attempt To try to come to some sort of resolution not only with myself but other patrons whose orders were incomplete wrong, or people who have been waiting for a considerable amount of time.
As someone who travels quit often this is the worst Dunkins I've encountered out of 16 states ....
Atmosphere: 1
Food: 1
Service: 1
Staff is very rude!! They won’t get another penny from.
Atmosphere: 2
Food: 3
Service: 1
Reliably clean and consistent food. Still Dunkin, but they're good
Atmosphere: 5
Food: 5
Service: 5
very amazing gave free donuta
Great price on the breakfast wrap
Atmosphere: 5
Food: 5
Service: 5
Cold drink and a original glazed donut are ordered in advance by mobile. Only the drink was ready when I got there, however the taste was right.
I feel somewhat DD atmosphere looks disconnected between the staff/owner and customers. It is not only this location but other locations look the same.
Atmosphere: 2
Food: 4
Service: 3
Restaurantji Recommends
They gave me a cup of milk when I asked for two shots of espresso in my latte. When I told them it was only milk, they took it and dumped some out and put coffee in it. Won’t be going back here.
Atmosphere: 1
Food: 1
Service: 1
Always a great experience having that much needed coffee on the go! Or a cool drink on a hot summer day or night ?
Nice options to fill your tummy ad well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I went into Dunkin' Donuts this morning being Sunday about 9:30 a.m. to get three empanadas and two Donuts the lady was busy so I was waiting for her to take my order but she just looked at me she didn't say nothing to me I looked away towards the machine to order but I didn't know how to use it as soon as I go to turn back she's standing there talking to a guy greeting Hammond taking his order mind you I'm in a rush so now I have to wait for her to serve him his donuts and his coffee so that she could take my order actually standing there looking at me while doing the order for the guy as if she did it on purpose. After the guy left she says hi do you want me to help you with something yes I told her I was standing here first and you took his order first so she called me took my order no good morning no nothing through my Donuts on the counter and said your sandwiches are over there. So I go to where the sandwiches are I didn't say anything yet so I'm looking at her because she's looking at me so I said where's my sandwiches then she plays away the sandwich machine is at and says something in her language while walking away in other words she was insulting me in her language. So I started talking to her and my language she is not professional she does not need to work there at all that is poor service that I received and very disgusting attitude from that woman that's if she is one. I don't disrespect nobody and the problem is people always seem to take their attitude out on nice people so she needs to get from front of that counter because her attitude sucks And not only that After I finish this review I got to check my sandwiches she gave me the wrong order so now I had to go back to Dunkin' Donuts and talk to her manager they didn't say nothing to her the manager was sweet I'm very nice she gave me the wraps for free and they were very good but that Ladies attitude she don't need to work there
We love dunkin' donuts
Atmosphere: 4
Food: 5
Service: 5
I went into Dunkin' Donuts this morning being Sunday about 9:30 a.m. to get three empanadas and two Donuts the lady was busy so I was waiting for her to take my order but she just looked at me she didn't say nothing to me I looked away towards the machine to order but I didn't know how to use it as soon as I go to turn back she's standing there talking to a guy greeting Hammond taking his order mind you I'm in a rush so now I have to wait for her to serve him his donuts and his coffee so that she could take my order actually standing there looking at me while doing the order for the guy as if she did it on purpose. After the guy left she says hi do you want me to help you with something yes I told her I was standing here first and you took his order first so she called me took my order no good morning no nothing through my Donuts on the counter and said your sandwiches are over there. So I go to where the sandwiches are I didn't say anything yet so I'm looking at her because she's looking at me so I said where's my sandwiches then she plays away the sandwich machine is at and says something in her language while walking away in other words she was insulting me in her language. So I started talking to her and my language she is not professional she does not need to work there at all that is poor service that I received and very disgusting attitude from that woman that's if she is one. I don't disrespect nobody and the problem is people always seem to take their attitude out on nice people so she needs to get from front of that counter because her attitude sucks And not only that After I finish this review I got to check my sandwiches she gave me the wrong order so now I had to go back to Dunkin' Donuts and talk to her manager they didn't say nothing to her the manager was sweet I'm very nice she gave me the wraps for free and they were very good but that Ladies attitude she don't need to work there
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