Philly Pretzel Factory

This philly pretzels at this location is the best. Pretzels are always warm and fresh. Theres other places close by but not the same as had stale pretzels as other ones the best is here and very reasonable

Atmosphere: 5

Food: 5

Service: 5

Had to order 100 pretzels last minute for a car show that our food vendor pulled out of last minute and this store had them ready in 15 mins, they were ready right when I walked in the door. Couldn’t of worked out better

Atmosphere: 5

Food: 5

Service: 5

Loved coming here. Went almost everyday on my way to 476 coming from east Norriton. Any who I had to stop because of the older lady that’s there. She’s very nice but unsanitary. She had on gloves writing down info on a piece of paper with them, helped another customer and handled money with the gloves on, then she subconsciously scratched her back with said gloves on and proceeded to give me a pretzel. I was horrified. Changed my mind and left. Sometimes I go in to see if she’s handling the pretzels if not I’ll get one. Some people don’t understand osha and infection control and it burns my cookies. Sometimes the bottom of the pretzels can be overcooked as well. If you don’t mind dirty gloves with a hint of dead skin on your pretzel have at it

Atmosphere: 5

Food: 4

Service: 5

I'm a dasher and this place is the best

Atmosphere: 5

Food: 5

Service: 5

3rd time and disgusting. Cold cinnamon pretzels at 843a means they were from yesterday. And for jeez sakes. Just put on ur door ‘a certain culture only’ the attitudes are not inviting at all.
Again I throw away money off cold hard pretzels and the new pretzels look burnt!!!
Close ur doors. Unreal. First thing in the am. Exhausting!!! I recommend going somewhere else!

Atmosphere: 1

Food: 1

Service: 1

This is the best Philly Pretzel location. All of the employees are very friendly and helpful. Sandy is the sweetest! She always has a warm greeting and smile. Super efficient and the pretzels are always delicious and fresh. Thank you!

Atmosphere: 5

Food: 5

Service: 5

This is the best Philly Pretzel location. All of the employees are very friendly and helpful. Sandy is the sweetest! She always has a warm greeting and smile. Super efficient and the pretzels are always delicious and fresh. Thank you!

Atmosphere: 5

Food: 5

Service: 5

I brought 100 pretzels for $45.00 . I ask could I get a mustard? I was told mustard do not come with 100 pretzels, smh. I was surprised because my last purchase for my church I got on Main Street in norristown and they gave me a bottle of mustard.

Atmosphere: 3

Food: 2

Service: 3

There was a mistake with my order when I went to pick it up. Mistakes happen. The way the whole team sprung into action to hustle and fix the mistake was above & beyond. Very appreciative of how hard everyone worked to get my order made.

Atmosphere: 5

Food: 5

Service: 5

The staff are nothing short of amazing! I walked it right before closing time and they greating me with a smile and kindness. I walked in wanting a pretzel (of course hahaha) and didn't quite know which kind. I left with way more than I expected. I want to say thank you soooo much for being so kind. You all made my day, my mom's day and the doctor's office staff's day. I'll see you all soon. I forget the two gentlemans name (so sorry) and the young lady Peyton.

Best place for pretzels!

Horrible customer service…just left this place and the young lady was very rude. I ordered a box of rivets and they were cold and crunchy she insisted they were not and I asked for the warm ones that just came out since I’m paying $5 I would like fresh ones…She got and attitude and threw the bag of the cold ones in the trash and went to get what I asked for then she slid them to me without a bag or giving me another set of mustard I had to ask for more mustard and that was given with more attitude. Definitely will not return!!

Great customer service and the pretzels are always hot ?

Great warm soft pretzels. A Philly icon.

Best place for pretzels!