I ordered an item one month ago with standard shipping. I received an email at this time stating that the payment has been received and now waiting for the order to be fulfilled and shipped. I did receive any information from them since and attempted to contact them through their website, email, and phone number without success. I am also not able to cancel the order and receive a refund until the order is fulfilled (see the top of their Terms & Conditions page for this clause) which is incredibly frustrating and I no longer anticipate that a refund will ever occur.
Looking at other reviews, it looks like I am not alone in this problem so online buyer beware.
Jay Nelson
Ordered on 4/2/24, emailed, called, chat... no contact and no response.
Jay Nelson
customer service , ordered on 04/02/24 cannot get in contact or a response from anyone
Jesse Woody
good prices, clean store, nice people.
Brandi
Good sale prices on OTC medications, cleaners, hygiene products, holiday items and SO much stuff for kids! You will always find something you need!
Devin Negron
I ordered items online on 12/13 ORD05163 And I still have not received any shipping confirmation. I have emailed them twice and I called every day and no one picks up the phone. This is horrible service. I want the items that I ordered.12/24 - update. I didn’t receive an email but my items arrived today.
David Suit
Great!
Paul Husar
Friendly staff and a Large selection
Nate Mathew
Great service and a variety of items to choose from. Great place to shop and get some ice cream. 9.5/10
Noah Mathew
The store is great! Customer service is beyond amazing! Lots of cool items for a great price. They have name brand items at reduced prices. I love coming here to support small businesses and I always find some nice new decor. There’s also great ice cream for anyone with a sweet tooth. Definitely check out D3 Surplus!!
This company/customer service sucks! The item I received almost a week ago was not as described. It was listed as "open box", but the top pole was missing, and the tree cannot be used without that pole. I've requested a prepaid return label multiple times, but no one responds to my messages on Facebook messenger or on their website. I will not pay to return an item that was not as described, so I will be disputing the charge and giving the company a negative review on as many websites as I can. Buyer beware!
Jamie Clark
Ordered a hat for $7.97 back in july (ORD04573) and it's been stuck on processing since then and never received it. Tried reaching out via fb messenger, instagram, and calling. No response. I would like a refund for the item pls.UPDATE: got the hat about 2-3 days after posting the review here
Joe Schobel
Found a few good deals! The lady was helpful
Erin Rehnke
I ordered 10 candles on December 15th in their online store. Hadn’t received them or heard anything, so I reached out via their website on January 3rd to see if I could get tracking/shipping confirmation. I also called several times but never got through to a human. It’s January 23rd and they’ve now sent an order cancellation, stating they don’t have the candles in stock. Of course not.. it’s been over a month. Horrible customer service! Do not recommend. Maybe someday I’ll get a refund!
Marie Haynes Turner
I ordered and paid. Item not received. I have messaged and email and no response. So…..
DO NOT ORDER FROM THEIR WEBSITE
I ordered an item one month ago with standard shipping. I received an email at this time stating that the payment has been received and now waiting for the order to be fulfilled and shipped. I did receive any information from them since and attempted to contact them through their website, email, and phone number without success. I am also not able to cancel the order and receive a refund until the order is fulfilled (see the top of their Terms & Conditions page for this clause) which is incredibly frustrating and I no longer anticipate that a refund will ever occur.
Looking at other reviews, it looks like I am not alone in this problem so online buyer beware.
Ordered on 4/2/24, emailed, called, chat... no contact and no response.
customer service , ordered on 04/02/24 cannot get in contact or a response from anyone
good prices, clean store, nice people.
Good sale prices on OTC medications, cleaners, hygiene products, holiday items and SO much stuff for kids! You will always find something you need!
I ordered items online on 12/13 ORD05163 And I still have not received any shipping confirmation. I have emailed them twice and I called every day and no one picks up the phone. This is horrible service. I want the items that I ordered.12/24 - update. I didn’t receive an email but my items arrived today.
Great!
Friendly staff and a Large selection
Great service and a variety of items to choose from. Great place to shop and get some ice cream. 9.5/10
The store is great! Customer service is beyond amazing! Lots of cool items for a great price. They have name brand items at reduced prices. I love coming here to support small businesses and I always find some nice new decor. There’s also great ice cream for anyone with a sweet tooth. Definitely check out D3 Surplus!!
Restaurantji Recommends
This company/customer service sucks! The item I received almost a week ago was not as described. It was listed as "open box", but the top pole was missing, and the tree cannot be used without that pole. I've requested a prepaid return label multiple times, but no one responds to my messages on Facebook messenger or on their website. I will not pay to return an item that was not as described, so I will be disputing the charge and giving the company a negative review on as many websites as I can. Buyer beware!
Ordered a hat for $7.97 back in july (ORD04573) and it's been stuck on processing since then and never received it. Tried reaching out via fb messenger, instagram, and calling. No response. I would like a refund for the item pls.UPDATE: got the hat about 2-3 days after posting the review here
Found a few good deals! The lady was helpful
I ordered 10 candles on December 15th in their online store. Hadn’t received them or heard anything, so I reached out via their website on January 3rd to see if I could get tracking/shipping confirmation. I also called several times but never got through to a human. It’s January 23rd and they’ve now sent an order cancellation, stating they don’t have the candles in stock. Of course not.. it’s been over a month. Horrible customer service! Do not recommend. Maybe someday I’ll get a refund!
I ordered and paid. Item not received. I have messaged and email and no response. So…..
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