They tried to charge me 30$ for a 20$ order. I had to correct the kid and save myself 10$. The older man has a serious attitude problem. Would not even look at me. Probably shouldn’t be working in customer service if he can’t simply be polite to paying customers. This is the first time I have ever written a complaint anywhere. I worked in a restaurant of it 5 years. I hate complaining. Do better.
Atmosphere: 1
Food: 1
Service: 1
Brandon Roach
I recently had a very disappointing experience at Subway on Monday, primarily due to the rude behavior of the owner, Chuck. My friends and I were shocked by the poor attitude displayed by both him and his employees.
When we placed our orders, it seemed like anything we requested was met with irritation. For example, one of my friends, who is pregnant, received a sandwich that was absolutely covered in pepper—it was so excessive that it turned black. Instead of addressing our concerns, Chuck merely suggested that we should order online to avoid dealing with their poor attitudes. He also dismissed our complaints by saying that everyone has bad days, which I can understand to some extent, but this particular employee has consistently shown a lack of professionalism.
I’ve visited this Subway numerous times, and each time, the atmosphere is the same. It feels like the employees view their jobs as a burden, and unfortunately, the owner seems to mirror that attitude.
I plan to have my friend share a photo of the sandwich to illustrate just how unappetizing and poorly made it was. The final straw was when Chuck told me to never come back because he didn’t appreciate my feedback. I gladly accept that, as I no longer wish to pay for overpriced food accompanied by such unpleasant service.
In summary, I am extremely dissatisfied with my experience at Subway, and I hope this feedback prompts some changes for the better.
Atmosphere: 1
Food: 1
Service: 1
Jesse
Manager super rude about me getting there 8 min before my scheduled pick up time for an online order. However when I got there a whole 8 minutes early, it was already done. So my nice hot sandwich would have not been nice and hot if I waited till the scheduled pick up time 🤷🏻♀️
Atmosphere: 3
Food: 5
Service: 1
Leanna Yingling
I went there two times with my service dogs!!! The first time I went their was a short girl doing the cash register ( I’m assuming crew manager or something similar) cause she’s the only one that spoke up and said pets aren’t allowed in here. I stated these aren’t pets they are service dogs ( tandem team. YES ITS LEGAL to run two service at once ) She then said they don’t have vests. My statement was they don’t need them. They are tasked trained service dogs. I pulled up the ada laws on my showing that these were true statements. And she stated that was rude. Then last night 9/21/24. I went in with my husband and my two service dogs again , again this girl was working ( you would think she would have remembered me and mostly the dogs since there probably isn’t to many service dogs that come through here ). But again she didn’t mention anything at that directions time another coworker a heavier set gentleman stated we don’t all animals in here. I stated again that they were service dogs. This time I had their vests in them, when she piped in and said we can’t ask for paperwork ( which REALLY SERVICE DOGS DONT HAVE PAPERWORK) but we can’t ask what they do.I came back and stated your not allowed to ask what they do only if the are service dogs and if they are tasked trained. Which they are. I proceeded to give her a card to educate them on the ADA laws and she denied stating I’m not allowed to except that. Then I pulled up the ADA laws for restaurants. Stating that service dogs are allowed in and she said we are not refusing you service. Which she didn’t but I was again educating them. BUT SHE WAS SNAPPY!!! I hope you get the wrong service person in there and give you what you really deserve. I could have went further with this issue! VERY RUDE EMPLOYEES. ( THAT SEEM TO BE IN CHARGE )
Nicole Lambert
Greeted with an attitude right away from the woman working 9/19 around 8:15pm. I felt like my family and I annoyed her just from walking in. My step daughter was having trouble deciding (nobody else was there) and she was not having it. Wont be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
Alex Kennedy
Had jazmin and good lord can she make a sub. It was so good I almost jumped into on coming traffic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Kirsten Kennedy
Had jazmin and good lord can she make a sub. It was so good I almost jumped into on coming traffic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Selena Gibble
My boyfriend and his friend went in there to get us food, there was two girls just sitting on the floor when we walked in. they kept giving us dirty looks. All of subs was asked to be toasted and the sub doesn’t even look toasted or feel toasted. i just feel like the two girls did not wanna be there/work. if that’s the case then they need to find a new job.. this is not how you give good customer service.
Atmosphere: 3
Food: 3
Service: 1
JOSHUA BRENNEMAN
You’re to close at 10 pm per your front door and on line. You are closed at 9:03
Angelique Pinero
If I can rate it zero stars I would I stood in line for over 20 minutes while they’re preparing every other order in front of me there’s over seven workers here took me over 45 minutes to get my order. Do not recommend going to the subway trash.
I went too pick up my tuna sandwich and asked for the new foot long cookie lady said they where out I said ok I’ll just try the cinnamon churro .Got the “New $2 foot-long churros” tasted like straight dough with a pinch of cinnamon. Waste of money. Also they close at 10:00 and I went in at 7:30 and they had half the store ready too close up 3 hours early?!!
Atmosphere: 1
Food: 1
Service: 1
Austin Redding
Walking into such a clean store with friendly faces and smiles. Taking care of you and the online orders fast and efficiently. Thank you to piper and your staff while running the store.
Atmosphere: 5
Food: 5
Service: 5
David D
Friendly service......plenty of parking.....clean store and of course, great healthy food choices
Mama Bear
Worst sub I've ever ordered. Bread was burnt to a crisp. Absolutely lacking meat. Ordered a steak sub and even with toppings you can't see anything in it. Store was low staffed with someone just taking phone orders. Lightly toasted turned out burned. I was unable to eat it and threw it out. Waste of money. Photos open faced, nothing but bread... Don't bother at this location.. if I could give NO STARS I WOULD!!
Atmosphere: 1
Food: 1
Service: 1
Miguel Enchautegui (Boss Status)
Great EmployeesFood and allJust ya prices was for a.steat house dinner it was only 2 lousy sandwiches ? no drinks no chipsAnd was almost $40?????But the Employees don't make the prices so I can't be upset at them....Other wise ?????
They tried to charge me 30$ for a 20$ order. I had to correct the kid and save myself 10$. The older man has a serious attitude problem. Would not even look at me. Probably shouldn’t be working in customer service if he can’t simply be polite to paying customers. This is the first time I have ever written a complaint anywhere. I worked in a restaurant of it 5 years. I hate complaining. Do better.
Atmosphere: 1
Food: 1
Service: 1
I recently had a very disappointing experience at Subway on Monday, primarily due to the rude behavior of the owner, Chuck. My friends and I were shocked by the poor attitude displayed by both him and his employees.
When we placed our orders, it seemed like anything we requested was met with irritation. For example, one of my friends, who is pregnant, received a sandwich that was absolutely covered in pepper—it was so excessive that it turned black. Instead of addressing our concerns, Chuck merely suggested that we should order online to avoid dealing with their poor attitudes. He also dismissed our complaints by saying that everyone has bad days, which I can understand to some extent, but this particular employee has consistently shown a lack of professionalism.
I’ve visited this Subway numerous times, and each time, the atmosphere is the same. It feels like the employees view their jobs as a burden, and unfortunately, the owner seems to mirror that attitude.
I plan to have my friend share a photo of the sandwich to illustrate just how unappetizing and poorly made it was. The final straw was when Chuck told me to never come back because he didn’t appreciate my feedback. I gladly accept that, as I no longer wish to pay for overpriced food accompanied by such unpleasant service.
In summary, I am extremely dissatisfied with my experience at Subway, and I hope this feedback prompts some changes for the better.
Atmosphere: 1
Food: 1
Service: 1
Manager super rude about me getting there 8 min before my scheduled pick up time for an online order. However when I got there a whole 8 minutes early, it was already done. So my nice hot sandwich would have not been nice and hot if I waited till the scheduled pick up time 🤷🏻♀️
Atmosphere: 3
Food: 5
Service: 1
I went there two times with my service dogs!!!
The first time I went their was a short girl doing the cash register ( I’m assuming crew manager or something similar) cause she’s the only one that spoke up and said pets aren’t allowed in here. I stated these aren’t pets they are service dogs ( tandem team. YES ITS LEGAL to run two service at once )
She then said they don’t have vests. My statement was they don’t need them. They are tasked trained service dogs. I pulled up the ada laws on my showing that these were true statements. And she stated that was rude.
Then last night 9/21/24. I went in with my husband and my two service dogs again , again this girl was working ( you would think she would have remembered me and mostly the dogs since there probably isn’t to many service dogs that come through here ). But again she didn’t mention anything at that directions time another coworker a heavier set gentleman stated we don’t all animals in here. I stated again that they were service dogs. This time I had their vests in them, when she piped in and said we can’t ask for paperwork ( which REALLY SERVICE DOGS DONT HAVE PAPERWORK) but we can’t ask what they do.I came back and stated your not allowed to ask what they do only if the are service dogs and if they are tasked trained. Which they are. I proceeded to give her a card to educate them on the ADA laws and she denied stating I’m not allowed to except that. Then I pulled up the ADA laws for restaurants. Stating that service dogs are allowed in and she said we are not refusing you service. Which she didn’t but I was again educating them. BUT SHE WAS SNAPPY!!!
I hope you get the wrong service person in there and give you what you really deserve. I could have went further with this issue!
VERY RUDE EMPLOYEES. ( THAT SEEM TO BE IN CHARGE )
Greeted with an attitude right away from the woman working 9/19 around 8:15pm. I felt like my family and I annoyed her just from walking in. My step daughter was having trouble deciding (nobody else was there) and she was not having it. Wont be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
Had jazmin and good lord can she make a sub. It was so good I almost jumped into on coming traffic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Had jazmin and good lord can she make a sub. It was so good I almost jumped into on coming traffic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
My boyfriend and his friend went in there to get us food, there was two girls just sitting on the floor when we walked in. they kept giving us dirty looks. All of subs was asked to be toasted and the sub doesn’t even look toasted or feel toasted. i just feel like the two girls did not wanna be there/work. if that’s the case then they need to find a new job.. this is not how you give good customer service.
Atmosphere: 3
Food: 3
Service: 1
You’re to close at 10 pm per your front door and on line. You are closed at 9:03
If I can rate it zero stars I would I stood in line for over 20 minutes while they’re preparing every other order in front of me there’s over seven workers here took me over 45 minutes to get my order. Do not recommend going to the subway trash.
Restaurantji Recommends
I went too pick up my tuna sandwich and asked for the new foot long cookie lady said they where out I said ok I’ll just try the cinnamon churro .Got the “New $2 foot-long churros” tasted like straight dough with a pinch of cinnamon. Waste of money. Also they close at 10:00 and I went in at 7:30 and they had half the store ready too close up 3 hours early?!!
Atmosphere: 1
Food: 1
Service: 1
Walking into such a clean store with friendly faces and smiles. Taking care of you and the online orders fast and efficiently. Thank you to piper and your staff while running the store.
Atmosphere: 5
Food: 5
Service: 5
Friendly service......plenty of parking.....clean store and of course, great healthy food choices
Worst sub I've ever ordered. Bread was burnt to a crisp. Absolutely lacking meat. Ordered a steak sub and even with toppings you can't see anything in it. Store was low staffed with someone just taking phone orders. Lightly toasted turned out burned. I was unable to eat it and threw it out. Waste of money. Photos open faced, nothing but bread... Don't bother at this location.. if I could give NO STARS I WOULD!!
Atmosphere: 1
Food: 1
Service: 1
Great EmployeesFood and allJust ya prices was for a.steat house dinner it was only 2 lousy sandwiches ? no drinks no chipsAnd was almost $40?????But the Employees don't make the prices so I can't be upset at them....Other wise ?????
Atmosphere: 5
Food: 5
Service: 5
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