Absolutely terrible customer service. Ordered food for delivery it’s been 2 hours and still no update or delivery. Tried calling no answer at all so was forced to drive there and get my food. Don’t offer delivery if you can’t handle at times promised. Food is cold by the time we got it.
Atmosphere: 1
Food: 1
Service: 1
Danae L
Waited over an hour for my food, which was a little disappointing. But I’m giving 4 stars because as I waited in the drive thru pickup window I watched every associate and EVERYONE was working hard and fast. Nobody or no job is perfect and sometimes we need to give grace. I’ll definitely order again.
Atmosphere: 4
Food: 4
Service: 5
Oscar Villatoro
Literally worst franchise ever, food taste like but, dirty pans and soap
Atmosphere: 1
Food: 1
Service: 1
Stacy Miller
After waiting an hour for delivery, my son saw on the app that his pizza was delivered 4 doors down from our house. He called the store and they said they would make a new pizza and get it delivered. After another hour went by, the second pizza never showed up. I called the store and asked for the manager, who couldn't talk because he was making food. The girl on the phone apologized and said they have a new driver. She said they will make a third pizza and have an experienced driver deliver. I would like to know what happened to the second pizza? How hard is it to deliver food? Totally unacceptable! Never again!
Will
This dominos is the worst one I have ever been to. If you want to order here at 1 West Penn Ave don't do it. You will be waiting an hour before they even put your order in the oven. The confirmation email says 13 to 20 minutes til its ready but 64 minutes after I order it's only going in the oven the worst ever I could of made pizza at my house from scratch faster
Atmosphere: 1
Food: 1
Service: 1
Waited an HOUR they lost the order twice
The app wasn’t working. It took 20 mins to place the order. They lost the order twice once we arrived and then we waited over an hour to pick up ONE pizza. It’s a total waste of time to even try and get pizza here.
Food: 2
Service: 1
Deann W
The food is always fresh, hot and great tasting! They’re super quick in preparing your food, too.
Atmosphere: 5
Food: 5
Service: 5
Cayla W.
Looking past how long it takes for the order to be completed…the past 2 times we have ordered the manager has apparently been the one making the pizzas….and the pizzas have come out wrong each time. Not sure whats going on there.
Linda Hoover
We ordered a large number of pizzas for a school lunch. The service and price was great! Delivery was great, very polite and helpful!
Atmosphere: 5
Food: 5
Service: 5
Logan Albrecht
Took 2 hours to get ONE pizza, ONE cheesy bread order, and ONE order of cinnamon twist. I live a min down the road - We ordered delivery for the convenience and thinking it’ll be quick.. Next time we’ll order from Toscos or Tony’s and go pick up!!
Everytime I order it is always faster than their projected delivery time, the drivers are all polite, cheerful, and they show up with food that isn't smashed inside the boxes or just wrecked. Definitely will keep ordering!
Atmosphere: 5
Food: 5
Service: 5
pigsly wigsly
Wrong toppings (does pepperoni look like sausage?), wrong crust and not baked enough. Lousy pizzas, bsd experience especially considering I had to put the order in 3x to get the website working. Worthless most of it went in thd trash! Avoid
Atmosphere: 1
Food: 1
Service: 2
iggy
manager helped me out with a problem i had with my order. very appreciated.
Atmosphere: 5
Food: 5
Service: 5
Steven M Koprowicz
My pizza was perfect (I've gotten a lot of bad pizzas before at other Domino's locations), and the man (on the younger side) who checked me out was incredibly kind and happy to chat!!!
Atmosphere: 5
Food: 5
Service: 5
A. C. Sánchez
Shout out to the best service ever from the nice lady with the cool tattoos! I wish I got her name, amazing service 🥰
Absolutely terrible customer service. Ordered food for delivery it’s been 2 hours and still no update or delivery. Tried calling no answer at all so was forced to drive there and get my food. Don’t offer delivery if you can’t handle at times promised. Food is cold by the time we got it.
Atmosphere: 1
Food: 1
Service: 1
Waited over an hour for my food, which was a little disappointing. But I’m giving 4 stars because as I waited in the drive thru pickup window I watched every associate and EVERYONE was working hard and fast. Nobody or no job is perfect and sometimes we need to give grace. I’ll definitely order again.
Atmosphere: 4
Food: 4
Service: 5
Literally worst franchise ever, food taste like but, dirty pans and soap
Atmosphere: 1
Food: 1
Service: 1
After waiting an hour for delivery, my son saw on the app that his pizza was delivered 4 doors down from our house. He called the store and they said they would make a new pizza and get it delivered. After another hour went by, the second pizza never showed up. I called the store and asked for the manager, who couldn't talk because he was making food. The girl on the phone apologized and said they have a new driver. She said they will make a third pizza and have an experienced driver deliver. I would like to know what happened to the second pizza? How hard is it to deliver food? Totally unacceptable! Never again!
This dominos is the worst one I have ever been to. If you want to order here at 1 West Penn Ave don't do it. You will be waiting an hour before they even put your order in the oven. The confirmation email says 13 to 20 minutes til its ready but 64 minutes after I order it's only going in the oven the worst ever I could of made pizza at my house from scratch faster
Atmosphere: 1
Food: 1
Service: 1
The app wasn’t working. It took 20 mins to place the order. They lost the order twice once we arrived and then we waited over an hour to pick up ONE pizza. It’s a total waste of time to even try and get pizza here.
Food: 2
Service: 1
The food is always fresh, hot and great tasting! They’re super quick in preparing your food, too.
Atmosphere: 5
Food: 5
Service: 5
Looking past how long it takes for the order to be completed…the past 2 times we have ordered the manager has apparently been the one making the pizzas….and the pizzas have come out wrong each time. Not sure whats going on there.
We ordered a large number of pizzas for a school lunch. The service and price was great! Delivery was great, very polite and helpful!
Atmosphere: 5
Food: 5
Service: 5
Took 2 hours to get ONE pizza, ONE cheesy bread order, and ONE order of cinnamon twist. I live a min down the road - We ordered delivery for the convenience and thinking it’ll be quick.. Next time we’ll order from Toscos or Tony’s and go pick up!!
Restaurantji Recommends
Everytime I order it is always faster than their projected delivery time, the drivers are all polite, cheerful, and they show up with food that isn't smashed inside the boxes or just wrecked. Definitely will keep ordering!
Atmosphere: 5
Food: 5
Service: 5
Wrong toppings (does pepperoni look like sausage?), wrong crust and not baked enough. Lousy pizzas, bsd experience especially considering I had to put the order in 3x to get the website working. Worthless most of it went in thd trash! Avoid
Atmosphere: 1
Food: 1
Service: 2
manager helped me out with a problem i had with my order. very appreciated.
Atmosphere: 5
Food: 5
Service: 5
My pizza was perfect (I've gotten a lot of bad pizzas before at other Domino's locations), and the man (on the younger side) who checked me out was incredibly kind and happy to chat!!!
Atmosphere: 5
Food: 5
Service: 5
Shout out to the best service ever from the nice lady with the cool tattoos! I wish I got her name, amazing service 🥰
Atmosphere: 5
Food: 5
Service: 5
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