New York Bagelry
150 Kenhorst Plaza, Shillington
(610) 775-8423
Recent Reviews
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Terrible experience at this location they are incredibly slow and inconsiderate of people’s time. Also was given the wrong order and was refused a refund
Atmosphere: 1
Food: 1
Service: 1
Bagels are great. I normally order breakfast sandwiches and their muffins which are homemade and made fresh.
Service wise the staff, including the owners, are very pleasant. My only gripe is the system they use the handle multiple customers and/or when the location is busy.
I don’t mind waiting but there never seems to be any sense of urgency. You could be third or fourth in line and easily be there for 20+ minutes between ordering and actually getting your food. This is not an exaggeration. If they moved with more urgency that time could be cut in half. That would also show consideration for the customer.
There’s room for improvement but overall and great place to eat.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Breakfast Sandwich, Muffin
Good food and the staff are friendly enough. Could use a more welcoming smile and cleaner eating area. The food is fairly quick and delicious. The parking is easy and this is easy to find location. The restrooms could also use a little clean and there is lots to choose from regarding drinks and food. Good place to come with guests and family.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Breakfast Sandwich
Unfortunately the service is not good at this location. A lot of standing around talking, phone very rarely gets answered, doesn’t seem to be much management on the weekends. I understand they get busy but when I call, multiple times and it just rings and rings and rings???
Food: 4
Service: 2
I stopped by after a recommendation and I was not disappointed. This is a family friendly hole in the wall place. All the bagels are incredible the cream cheese has the perfect tart/sweet combo. I came back the next day and tried another item off the menu.
Atmosphere: 5
Food: 5
Service: 5
Not open when they say they are. Time says 6 but closed at 3:00
We get the bagel bundle every other week, freeze them, and pull them out as needed. They're a breakfast staple in our house. Try the bee sting. Best bagels around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Bagels with Cream Cheese Bagel
Don’t bother calling it in. They either don’t answer the phone or don’t have what you ordered. There no time saving.
Service: 1
Recommended dishes: Breakfast Sandwich
Best bagels in town. French Toast bagel is slammin
They turned the grill off an hour and a half before they closed and turned us away.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Turning off the grills an hour and half before closing is wack. Probably won't be back.
Yummy, yum.
Waited patiently in line after seeing they had ~5 French toast bagels left. Woman walks in behind me, sees the remaining 5 and then calls the store to set aside the last of them. What’s the point of a line.
I’m concerned about the hygiene of this place. While standing in line I saw the older women with glasses and short black hair take money at the register, then go load bagels into the toaster with her ungloved right hand, then push up her glasses and mover her hair off her forehead then went back to cutting bagels. She had a glove on her left hand but what’s the point when she is touching everything and then touch the food. That’s pretty gross! I walked out of line. I noticed everyone else changing their gloves regularly. Fix it!
Atmosphere: 2
Food: 3
Service: 1
Their process is broken. Actually, I don’t believe they have a process. I called in an order to pick up bagels. When I arrived, I was the 5th person in line. I waited a full 15 minutes for my turn at the register, and then the bagels were not sliced as requested so I waited another three minutes for that to happen.. If it’s not too far, save yourself some time and go to the West Lawn location.
Atmosphere: 3
Food: 5
Service: 1
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