It is obvious that this store has a SERIOUS management problem. I have often visited Subways in other cities and am very pleased with the chain. But it seems this store forgot to read the franchisee handbook. Corporate shpuld really look into this sham operation. So now for my two cents: Ordered online for pickup an hour later. Got to the store after receiving email stating it's time to pickup. Order was not even started. After being told, "Can't you see how busy we are?" by a very snotty associate, took order home (fifteen minutes after arriving for pickup). Cheesesteak was cold!!! Not just room temp.....ice cold meat and cheese!. After contact by manager next day who stated that cold was the normal way to serve a cheesesteak (WHAT?!), and they only heat them if the customer asks(?!?!?!), I just gave up. There's far better places who deserve my patronage!
Atmosphere: 1
Food: 1
Service: 1
Sushma Dhakal
Only 2 staff on busy Sunday with long line of customers and online ordering
Kaylynn Fisher
Placed my order online at 3:00pm 11/05/2024 Was to be ready at 3:30 well it’s now 4:13 and I’m just now leaving with my food so the initial half an hour wait and then almost a 45 minute wait after that . None of which is the ONE person on duty’s falt other then maybe trying to complete our order in between others orders . Majorly at fault wouor be whoever only scheduled one person for that time being . And if there was a supervisor on sight shame on them for not stepping out to help . We will no longer be returning to this location
Update: pretty positive they didn’t toast our subs as they’re cold what a waste of $40
Atmosphere: 1
Service: 1
Michelle Day
the lettuce was brown and the spinach was rotten looking, the customer to me was nice ,but the discussion I witnessed wasn't too friendly
I’ve been here several times. The staffs are always unfriendly. Only come here bc there’re simply not many other choices when you need a sandwich or something to go. Wish there’s somewhere else doesn’t always ruin your day.
Faith Louise
Honestly If I could give a zero star rating I would.
I came in tonight for a pickup order, it was very busy and the order wasn't on the shelf. So I stood to the side, out of the way of any other customers or employees to wait for the order.
After about 2 minutes of me waiting, literally minding my own business, the manager on duty yelled down at me from where she was making sandwiches, in a very loud and condescending manner. Telling me that if I was waiting for a mobile order it would be on the shelf and to sit down... When I tried to ask about my order she said I'm busy I have no idea and again, told me to sit down.
Meanwhile a nice employee told me my order would be done in a few seconds.
While I'm continuing to wait a man stands up from a table across from her, angrily making her subs, and tries to ask about his order he's been waiting on.. she uses the same condescending tone to address this customer and tell him to sit back down.
When I got my order I asked the employee why the manager was such a b!tch and she informed me that there was a call off that day which apparently sent said manager into whatever spiral she was in.
I'm an understanding person, but I ALWAYS do my best to treat people with kindness. The way she spoke was honestly appalling to think that she's the manager and speaks to customers like that? Id hate to hear how she treats the employees.
I will note that I've never had a problem at this location before my interaction with her...
Atmosphere: 1
Food: 1
Service: 1
Shaniqua Bauman
Took a group of students in here and the Subway crew did amazing with getting us thru fast and the food was GREAT as usual!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Logan Perry
I was expecting a quick meal, but I was disappointed. Despite being the only customer in the place, it took 30 minutes to order. They couldn't even toast my sub. They need a better staff. Needless to say, I won't be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
zig zag
the people behind the counter especially the heavy set one with the bandana .I walked in there was one customer in front of me so I waited as I was next or so I thought , then this horribly trained person said she needed to do an online order 1st which was 6 sandwiches or more.no Im sorry nothing but that petulant face and bad attitude.I will never go in there again as this place needs a staff that actually has some manners
Atmosphere: 1
Food: 1
Service: 1
Makayla “Sydney”
The service was great shout out to Eli he was so nice
Came into the restaurant around 6pm this evening and was not greeted or even acknowledged. An older gentleman who was in line in front of us commented that apparently the online orders were more important than the in person customers. I made a point to talk so the employees could here when when I responded that it’s not good customer service to keep customers waiting the way they were. One of the children working there said it was their policy to take care of the online and phone orders before the actual in person customers. I said that was a very bad customer service policy and asked to speak to a manager, he told me a manager would be there in the morning. My friend and I walked out without being served and went to work hungry. I’m just wondering if this actually how Subway treats customers now.
Atmosphere: 1
Food: 1
Service: 1
Victoria Perkins
They mess up my order on a regular basis when using the app. Missing items on sandwich, wrong bread. Almost no lettuce.When we have the time to go in, everything is fine.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Cookies, The Boss
Dustin Fink
Food is always good when I go here. But I DO NOT recommend ordering through the app or at all like within a hour or hour and a half from closing. I ordered online last night a little after 9pm (closing at 10pm). I would get an email saying it's confirmed. Not even a couple seconds later I got an email saying it was canceled or voided. I then called the store and was gonna ask why it got canceled. Never answered. And I live locally so I know their hours. Heard some bad things when it comes to going here close to their closing time. They don't care about customers close to their closing time at all.
It is obvious that this store has a SERIOUS management problem. I have often visited Subways in other cities and am very pleased with the chain. But it seems this store forgot to read the franchisee handbook. Corporate shpuld really look into this sham operation. So now for my two cents:
Ordered online for pickup an hour later. Got to the store after receiving email stating it's time to pickup. Order was not even started. After being told, "Can't you see how busy we are?" by a very snotty associate, took order home (fifteen minutes after arriving for pickup). Cheesesteak was cold!!! Not just room temp.....ice cold meat and cheese!. After contact by manager next day who stated that cold was the normal way to serve a cheesesteak (WHAT?!), and they only heat them if the customer asks(?!?!?!), I just gave up. There's far better places who deserve my patronage!
Atmosphere: 1
Food: 1
Service: 1
Only 2 staff on busy Sunday with long line of customers and online ordering
Placed my order online at 3:00pm 11/05/2024
Was to be ready at 3:30 well it’s now 4:13 and I’m just now leaving with my food so the initial half an hour wait and then almost a 45 minute wait after that . None of which is the ONE person on duty’s falt other then maybe trying to complete our order in between others orders . Majorly at fault wouor be whoever only scheduled one person for that time being . And if there was a supervisor on sight shame on them for not stepping out to help . We will no longer be returning to this location
Update: pretty positive they didn’t toast our subs as they’re cold what a waste of $40
Atmosphere: 1
Service: 1
the lettuce was brown and the spinach was rotten looking, the customer to me was nice ,but the discussion I witnessed wasn't too friendly
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Tuna, Cinnabon Footlong Churro, Chocolate Chip
I’ve been here several times. The staffs are always unfriendly. Only come here bc there’re simply not many other choices when you need a sandwich or something to go. Wish there’s somewhere else doesn’t always ruin your day.
Honestly If I could give a zero star rating I would.
I came in tonight for a pickup order, it was very busy and the order wasn't on the shelf. So I stood to the side, out of the way of any other customers or employees to wait for the order.
After about 2 minutes of me waiting, literally minding my own business, the manager on duty yelled down at me from where she was making sandwiches, in a very loud and condescending manner. Telling me that if I was waiting for a mobile order it would be on the shelf and to sit down... When I tried to ask about my order she said I'm busy I have no idea and again, told me to sit down.
Meanwhile a nice employee told me my order would be done in a few seconds.
While I'm continuing to wait a man stands up from a table across from her, angrily making her subs, and tries to ask about his order he's been waiting on.. she uses the same condescending tone to address this customer and tell him to sit back down.
When I got my order I asked the employee why the manager was such a b!tch and she informed me that there was a call off that day which apparently sent said manager into whatever spiral she was in.
I'm an understanding person, but I ALWAYS do my best to treat people with kindness. The way she spoke was honestly appalling to think that she's the manager and speaks to customers like that? Id hate to hear how she treats the employees.
I will note that I've never had a problem at this location before my interaction with her...
Atmosphere: 1
Food: 1
Service: 1
Took a group of students in here and the Subway crew did amazing with getting us thru fast and the food was GREAT as usual!!!!!!
Atmosphere: 5
Food: 5
Service: 5
I was expecting a quick meal, but I was disappointed. Despite being the only customer in the place, it took 30 minutes to order. They couldn't even toast my sub. They need a better staff. Needless to say, I won't be returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
the people behind the counter especially the heavy set one with the bandana .I walked in there was one customer in front of me so I waited as I was next or so I thought , then this horribly trained person said she needed to do an online order 1st which was 6 sandwiches or more.no Im sorry nothing but that petulant face and bad attitude.I will never go in there again as this place needs a staff that actually has some manners
Atmosphere: 1
Food: 1
Service: 1
The service was great shout out to Eli he was so nice
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Better than it was. Still missing a lot of items
Atmosphere: 3
Food: 5
Service: 5
The service was great shout out to Eli he was so
Atmosphere: 5
Food: 5
Service: 5
Came into the restaurant around 6pm this evening and was not greeted or even acknowledged. An older gentleman who was in line in front of us commented that apparently the online orders were more important than the in person customers. I made a point to talk so the employees could here when when I responded that it’s not good customer service to keep customers waiting the way they were. One of the children working there said it was their policy to take care of the online and phone orders before the actual in person customers. I said that was a very bad customer service policy and asked to speak to a manager, he told me a manager would be there in the morning. My friend and I walked out without being served and went to work hungry. I’m just wondering if this actually how Subway treats customers now.
Atmosphere: 1
Food: 1
Service: 1
They mess up my order on a regular basis when using the app. Missing items on sandwich, wrong bread. Almost no lettuce.When we have the time to go in, everything is fine.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Cookies, The Boss
Food is always good when I go here. But I DO NOT recommend ordering through the app or at all like within a hour or hour and a half from closing. I ordered online last night a little after 9pm (closing at 10pm). I would get an email saying it's confirmed. Not even a couple seconds later I got an email saying it was canceled or voided. I then called the store and was gonna ask why it got canceled. Never answered. And I live locally so I know their hours. Heard some bad things when it comes to going here close to their closing time. They don't care about customers close to their closing time at all.
Atmosphere: 4
Food: 3
Service: 1
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