Philly Pretzel Factory

These guys are never open

It's the Philly pretzel factory! Always perfect!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Philly Pretzel Factory, Rivet Bucket

I use an app called Too Good To Go to save food from being wasted after the store closes. On Friday 9/6/2024 I placed an order to receive a surprise bag from the Philly Pretzel Factory in Southampton PA for a pickup on Saturday. I went there on Saturday and they told my son that they “ran out” and asked if we come back tomorrow (Sunday). We agreed. Went back on Sunday and again we were told they ran out and said to come back (Monday). I am unable to go there since I work in the complete opposite direction of the Pretzel factory. I am very disappointed with this location and I will be contacting Too Go To Go and let them know how I was treated.

Service: 1

Tried to place an order for a small party tray online, a week and a half in advance before my event. This location on the website kept giving errors so I tried to call. Phone number is out of service. I am not close to this area so I had a friend go in place the order for me in person. They did not collect any money up front which I thought was odd, but order was placed for pickup a week in advance now. I ended up needing to change the pickup time to a day later (early morning) so I tried to call to update this and the phone number is disconnected again. I called everyday for 3 days and this number is still out of service. Since I am not in the area, I drive 45 mins to go in person to update the pickup for this order to be told there they had no order for me to update. Unbelievable. I went on to place my order with the Richboro location and had no issues whatsoever.

Service: 1

Asked for the end pretzels which are more well done cooked that's what I prefer instead they gave me two that were sitting there looked like all day when they had a couple stacks of fresh ones right behind that when I opened the bag and looked and showed it to the person at the counter she basically gave me some type of excuse that made no sense was not given what I asked for I will not return back to this location poor service

Atmosphere: 5

Food: 1

Service: 1

My favorite Philly pretzel factory store!The best customer service!

Great pretzels and GREAT customer service!

They lost my order when I arrived to pick up. Completely unreliable service. How can you run a business if you can’t even complete a simple order somebody places a day in advance. I know they’re probably not paid very well but this is just stupidity.

Free mustard with party platter was a popular idea with lots of choices! Nice place to grab a quick inexpensive party platter or for groups snacks for the pool. Pretzels stay fresh and well priced popular option. For 5 stars, gluten free option would make you perfect!!

The place was clean and staff were friendly. I had to wait for the next batch of pretzels but the one staff was kind enough to answer my questions about how the pretzels were made.

Just great pretzels all around. We always buy platters of the bites for big parties too. I went in for a single pretzel today and they treat you well whether you buy a whole platter or just one.

What a great location I unfortunately needed to get 50 pretzels for a last-minute. I felt so bad taking the ones that just came out of the oven but he was happy to do so. I'll definitely be back the gentleman working the counter was so nice

Love it!! Amazing PPF!

New place its great

Love it