Castello's Restaurant

The food is great !

Atmosphere: 5

Food: 5

Service: 5

This place is awful if you are on your lunch break

Atmosphere: 1

Food: 2

Service: 1

Gota pizza it is differently one of the best I've had , now I know pizza is hard to say it's the best because everyone has something they are looking for in a pizza , but to me this one is differently at the top ,and so was the appetizer and service staff has always been GREAT ,been here about 4 times and it's always excellent and service is great and had something different every time

Atmosphere: 5

Food: 5

Service: 5

Food is homemade and great. Wide variety of choices. Servers are great and friendly. I have never waited for a table but i also dont go in high traffic times. Restaurant is small but cozy.

Atmosphere: 4

Food: 5

Service: 5

We visited this restaurant for the first time and were extremely disappointed. After being seated, we waited more than eight minutes before anyone greeted us, no menus, no water, nothing. When the server finally handed us menus, he immediately asked if we were ready to order, which made no sense since we had just received them. He then disappeared for another 10+ minutes before returning to take our order.

We ordered a pizza, a sub, and a pasta. During the wait, we noticed tables seated well after us receiving their food, which made us think our server never rang in our order. We ended up waiting over 50 minutes from the moment we ordered, and in that entire time, our server never checked on us, never apologized, and never acknowledged the delay.

After more than an hour of actually being physically in the restaurant and only one of our three items (the pizza) arriving, we told him we needed boxes and the check because we had an event to attend. He said “okay” and disappeared again for several minutes. When he returned, he only brought a box for the pizza. I asked about the sub and pasta, and he just shrugged and said they weren’t ready yet... No explanation, no apology.

We told him we needed to leave and would just pay for the pizza. He went to the back again, and after several more minutes came out with a bag labeled “sub,” and a pizza box with a container of pasta inside of it, telling the cashier to remove the sub from our check. I thought they were at least trying to make things right by giving us the food to-go and the sub on the house. We left, only to find out the bag contained nothing but the garlic bread that came with the pasta. They never told us we wouldn’t receive the actual sub and still never apologized once. I know we asked to just pay for the pizza but when he came out with all of that, we assumed they finished up the items quickly.

Because of all this, we arrived 30 minutes late to a ticketed event. Later, when I tried the pasta, it was extremely overcooked, mushy, and oddly cut into tiny pieces. I’ve never seen an Italian restaurant cut angel hair pasta into small bites. That was very off putting. The sauce tasted like pizza sauce, not marinara. The pizza itself was fine, but it was supposed to be for the next day, my husband ended up eating it because he never got his dinner.

I understand when restaurants are busy; I’ve worked in the industry for 17 years. But the lack of communication, accountability, and basic courtesy from the staff is what really made this experience so frustrating. Even the table next to us was openly complaining about similar issues. An apology or acknowledgment of the situation would have gone a long way and would have made me return to try a different item, as I’ve heard the food here is good.

Overall, the service was terrible, the food was subpar, and the experience left us extremely disappointed. I would not recommend this restaurant to anyone.

Atmosphere: 2

Food: 2

Service: 1

honestly, i don’t know to even express how amazing this place really is, everyone who works here is absolutely amazing i come in at least 3 times a week and they have genuinely taken the time to remember my face and have a genuine conversation with me most days. the slices are at an reasonable price and i don’t even have to say anything about how amazing the food is speaking that i go here as much as i do!!!i will be coming here as long as they are open an i truly hope others do too!! thank you for all you do!!

Atmosphere: 5

Food: 5

Service: 5

Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Had a large order over $90 for pickup that I drove 40 minutes round trip for. When I get back home I saw they forgot some of my food. I requested someone to deliver my food for me and they said it was too far of a drive. It wasn’t too far of a drive for me to come pick it up so I don’t see the issue. Lazy and unorganized is what this place is

Food was amazing. Staff was friendly and great service.

Atmosphere: 5

Food: 5

Service: 5

Very good food. Best around large portions for the price.

Atmosphere: 5

Food: 5

Service: 5

Nice local option, has been around for a long time. If you're traveling 81, it's not far off the highway and is easy to get to. Definitely consider popping by for a local option verses the fast food off every exit. Mexican and Italian options. Food is fresh and delicious, have never had any problems with cleanliness or errors. Dine in or take out. Parking available both sides of the building with a handicap ramp. Recommend their subs as they use homemade rolls, or their nachos supreme which is always LOADED and can't be beat portion to price wise.

Atmosphere: 4

Food: 4

Service: 4

Excellent food, large portions

Atmosphere: 4

Food: 5

Service: 5

Nice place to get Italian food and Tex-Mex. Reasonable prices and large portions.

Atmosphere: 4

Food: 5

Service: 4

Best Creamy Chicken Marsala I ever had, and I am picky!

Atmosphere: 4

Food: 5

Service: 5

Exactly pizza shop cant go wrong here every thing is delicious and big portions that you will definitely have leftovers there pizza is the best in hagerstown. Staff is so nice and friendly.

Atmosphere: 5

Food: 5

Service: 5