I like the location of this dunkin and it’s far less busy than the other Pottstown dunkin. But this one woman who works there is soo rude. Earlier this week my husband and I went through the drive thru and he got me an iced latte and asked for it have cold foam on top. When the woman handed him the drink she made a comment that it “cold foam is extra but we gave it to you free this one time.” Like okay, weird that they didn’t just charge the extra dollar or whatever for cold foam but whatever. My husband went again today and she gave him an attitude about the cold foam, saying the drink doesn’t “come with cold foam.” And my husband was like “yes, I know, thats why I’m asking for you to add it and I’ll pay for it.” Like it’s just so weird and rude. Never had an issue at any other dunkin or starbucks. Normally they just add it and charge you extra.
Service: 1
Brandon Boudreau
I never order coffee, but I wanted a peppermint mocha latte, no whipped cream, whole milk. Simple enough, you'd think. The lady that took my order, never specified hot or iced. I get to the window and I'm presented with an iced coffee. I said to guy that tried to hand me the coffee that I wanted hot. He said I ordered iced. I literally have never ordered iced coffee in my life. When I said I wanted hot, he tried to stare me down, mouthed something, made some hand motions and stormed off. Idk what that guys problem is. It's probably because he's middle aged and works at Dunkin, but to stare at me and then act like a giant man baby isn't going to make your life better. I'll definitely never go here again.
Atmosphere: 1
Food: 1
Service: 1
Stephen Heiner
The place is not exactly running at top speed, but the staff are friendly. Came in recently off a coupon in the app which didn't seem to work too well. Supervisor ended up fixing the problem and even threw in an extra donut.
Food: 5
Service: 3
Dustin Flyte
They make a good cup of coffee
Parking: Lots of parking
Kid-friendliness: Nice,helpful employee's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy, Dozen Donuts
Elizabeth Kenneally
I stopped going here a couple years ago because it is the most horribly run Dunkin around here. There is one super nice girl who works there and is great but the other people are terrible. I go there today and start to order food and the guy says “yeah we can’t make any food our oven ain’t working” I get it, stuff happens. But no sign at the drive thru stating they can’t make food. Service is ALWAYS slow and the employees are rude and not personable. My order is rarely ever correct but it’s close to my house so I always pray for the best…silly me. Do yourself a solid and go to Douglassville. Way better experience everytime. This location needs a training for their employees on customer service and maybe idk..not hearing their inappropriate conversations and cursing when the drive thru window is open.
Atmosphere: 1
Food: 1
Service: 1
Mike Bell
Service was a little slow, especially when considering I was the only customer.
Atmosphere: 3
Food: 3
Service: 3
Jason Gallagher
super slow, staff ignores people at the register, just a terrible experience
Atmosphere: 1
Food: 1
Service: 1
sam green
This place is trash. They still owe me $15 for a dozen donuts from 3 months ago. Guy at the window said "I don't know what to tell you!" I ordered a dozen online drive across town in cold rain and they say they don't have any donuts never bothered to call so I could cancel the order just "I don't know what to tell you!" 3 months later even after all's to corporate everyone said they take care of it. I'm still waiting!! Give me my damn donuts or my money!!
Atmosphere: 1
Food: 1
Service: 1
Linda Whitworth
Definitely getting better! Staff was super sweet and smiley.
Atmosphere: 5
Food: 5
Service: 5
Julie Moser
We have been coming to this location for about 2 weeks since our normal one is closed for remodel! I am very impressed in the past we had not great experiences but these past 2 weeks they have been awesome! Fast service and they actually make my drink right! May keep going here because of there promptness and efficiency! (Prior to the last two weeks haven’t been to this location in over a year so maybe they have new management and it’s for the better) thank you for the great service!
I've never had a complaint with the drive thru service, or with my coffee order. I rarely get breakfast, but when I have, it's been the typical processed donut. I don't eat out a lot, but the carb treat was a nice pick me up. I recommend the blueberry glazed.
Parking: Plenty of parking lot as it's in a strip mall. Use caution as the drive thru runs through part of the parking lot.
Wheelchair accessibility: There's quite a few spots due to the several other businesses located in the strip mall.
Atmosphere: 4
Service: 5
Recommended dishes: Donuts
Michael Heffner
People are nice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Coolatta, Donuts, Egg and Cheese, Bagels
Daniel Scheidel
Always excellent service. Consistently good every time I am there. They are gaining a good reputation.
Service: 5
Recommended dishes: Coolatta, Donuts
JP
A young man working the drive-through window today at 12:30 was an absolute pleasure with his service. Need more great employees like him.
Service: 5
Tatyana Stigelman
This location has been a hot mess for 5 years. I go to the Dunkin in Douglasville and it's STILL faster & better service than waiting in drive thru here
I like the location of this dunkin and it’s far less busy than the other Pottstown dunkin. But this one woman who works there is soo rude. Earlier this week my husband and I went through the drive thru and he got me an iced latte and asked for it have cold foam on top. When the woman handed him the drink she made a comment that it “cold foam is extra but we gave it to you free this one time.” Like okay, weird that they didn’t just charge the extra dollar or whatever for cold foam but whatever. My husband went again today and she gave him an attitude about the cold foam, saying the drink doesn’t “come with cold foam.” And my husband was like “yes, I know, thats why I’m asking for you to add it and I’ll pay for it.” Like it’s just so weird and rude. Never had an issue at any other dunkin or starbucks. Normally they just add it and charge you extra.
Service: 1
I never order coffee, but I wanted a peppermint mocha latte, no whipped cream, whole milk. Simple enough, you'd think. The lady that took my order, never specified hot or iced. I get to the window and I'm presented with an iced coffee. I said to guy that tried to hand me the coffee that I wanted hot. He said I ordered iced. I literally have never ordered iced coffee in my life. When I said I wanted hot, he tried to stare me down, mouthed something, made some hand motions and stormed off. Idk what that guys problem is. It's probably because he's middle aged and works at Dunkin, but to stare at me and then act like a giant man baby isn't going to make your life better. I'll definitely never go here again.
Atmosphere: 1
Food: 1
Service: 1
The place is not exactly running at top speed, but the staff are friendly. Came in recently off a coupon in the app which didn't seem to work too well. Supervisor ended up fixing the problem and even threw in an extra donut.
Food: 5
Service: 3
They make a good cup of coffee
Parking: Lots of parking
Kid-friendliness: Nice,helpful employee's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy, Dozen Donuts
I stopped going here a couple years ago because it is the most horribly run Dunkin around here. There is one super nice girl who works there and is great but the other people are terrible. I go there today and start to order food and the guy says “yeah we can’t make any food our oven ain’t working” I get it, stuff happens. But no sign at the drive thru stating they can’t make food. Service is ALWAYS slow and the employees are rude and not personable. My order is rarely ever correct but it’s close to my house so I always pray for the best…silly me. Do yourself a solid and go to Douglassville. Way better experience everytime. This location needs a training for their employees on customer service and maybe idk..not hearing their inappropriate conversations and cursing when the drive thru window is open.
Atmosphere: 1
Food: 1
Service: 1
Service was a little slow, especially when considering I was the only customer.
Atmosphere: 3
Food: 3
Service: 3
super slow, staff ignores people at the register, just a terrible experience
Atmosphere: 1
Food: 1
Service: 1
This place is trash. They still owe me $15 for a dozen donuts from 3 months ago. Guy at the window said "I don't know what to tell you!" I ordered a dozen online drive across town in cold rain and they say they don't have any donuts never bothered to call so I could cancel the order just "I don't know what to tell you!" 3 months later even after all's to corporate everyone said they take care of it. I'm still waiting!! Give me my damn donuts or my money!!
Atmosphere: 1
Food: 1
Service: 1
Definitely getting better! Staff was super sweet and smiley.
Atmosphere: 5
Food: 5
Service: 5
We have been coming to this location for about 2 weeks since our normal one is closed for remodel! I am very impressed in the past we had not great experiences but these past 2 weeks they have been awesome! Fast service and they actually make my drink right! May keep going here because of there promptness and efficiency! (Prior to the last two weeks haven’t been to this location in over a year so maybe they have new management and it’s for the better) thank you for the great service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've never had a complaint with the drive thru service, or with my coffee order. I rarely get breakfast, but when I have, it's been the typical processed donut. I don't eat out a lot, but the carb treat was a nice pick me up. I recommend the blueberry glazed.
Parking: Plenty of parking lot as it's in a strip mall. Use caution as the drive thru runs through part of the parking lot.
Wheelchair accessibility: There's quite a few spots due to the several other businesses located in the strip mall.
Atmosphere: 4
Service: 5
Recommended dishes: Donuts
People are nice and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Coolatta, Donuts, Egg and Cheese, Bagels
Always excellent service. Consistently good every time I am there. They are gaining a good reputation.
Service: 5
Recommended dishes: Coolatta, Donuts
A young man working the drive-through window today at 12:30 was an absolute pleasure with his service. Need more great employees like him.
Service: 5
This location has been a hot mess for 5 years. I go to the Dunkin in Douglasville and it's STILL faster & better service than waiting in drive thru here
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