I’m really disappointed with the service at this Starbucks location. As a regular customer, I’ve tried to be patient, but the issues have become consistent. My drinks both hot and cold are made incorrectly more often than not, and it’s frustrating. On top of that, the customer service has really gone downhill. Requests are met with attitude, and the way responses are delivered feels rude and dismissive. As someone who comes here often and as a paying consumer it’s disappointing to feel like my business is a burden.
I hope management addresses these issues soon because this used to be my go to spot but its becoming more of a hassle.
Food: 2
Michael Shott
Most consistent Starbucks I’ve been too. Great workers as well.
Atmosphere: 5
Food: 5
Service: 5
Andrew Noonan
Sarah was the barista who took our order and she was amazing! She is genuine, kind and knowledgeable. She made our experience so great!
Atmosphere: 5
Food: 5
Service: 5
Christina Turner
Veterans day!!!!
Atmosphere: 5
Food: 5
Service: 5
Tracy Armour
Unless you order ahead or in drive through you get slow service. I walked in I was only one. I waited 15 mins for an iced green tea and a hot latte .
Service: 1
Eric Ramirez
Great service..friendly staff and as always delicious treats to enjoy with a nice coffee or chilly beverage of choice..plenty of seating to enjoy some sit down relaxing time alone or with friends..
Atmosphere: 5
Food: 5
Service: 5
Jessie Erickson
Staff was very rude. I'll take my business elsewhere.
James M
Over priced coffee. Stay away!
Zoots Admin
Drinks are made with hate. If corporate knew how bad they making drinks they would close the only store they got open in this place
I am writing to bring a concern to your attention regarding a recent visit to your Starbucks location. I frequent this store and typically use the drive-thru to place my order. During my most recent visit, I handed the employee my card for payment after scanning my app for points. Normally, I am offered the payment device to complete the transaction myself, but in this instance, the employee processed the payment inside.
After receiving my drink and card back, I wished the employee a good day and left. However, upon reviewing my receipt, I noticed that an unauthorized tip had been added to my transaction. I want to clarify that I have no issue leaving a tip when given the option, but in this case, I was not presented with that choice—the tip was added without my knowledge or consent.
This experience has made me feel uncomfortable using my card at this location. I would appreciate if you could look into this matter and ensure that it does not happen again, either to myself or to other customers.
Atmosphere: 1
Food: 1
Service: 1
BRIAN DUBS
Customer service must of had a rough morning. Cashier was not the friendliest. Restrooms need cleaned up. Ordered a caramel macchiato with a extra shot and caramel at 120° and taste like just regular coffee. Will not go back there and takes a lot for me to say that. I have had better at rest areas.
Atmosphere: 1
Food: 1
Service: 1
Miguel Nunez
Never seem to find what I'm looking for. Everytime I go there there's never any muffins or brownies left.
Atmosphere: 1
Food: 1
Service: 1
A N
Love me some Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Francis Gulden
I tried to pick up in-store at Hazleton location and the workers refused to let me in to pick up my order as i see its sitting on the counter after they took my money. This is complete bullshit. They’re making me drive-through. The point of the app is to make it more convenient and quicker but not up here these people all need to be fired. After sitting in line for 25 minutes they refused to remake my order very unacceptable
Can't even make a tea from a tea beg...
Food: 1
I’m really disappointed with the service at this Starbucks location. As a regular customer, I’ve tried to be patient, but the issues have become consistent. My drinks both hot and cold are made incorrectly more often than not, and it’s frustrating. On top of that, the customer service has really gone downhill. Requests are met with attitude, and the way responses are delivered feels rude and dismissive. As someone who comes here often and as a paying consumer it’s disappointing to feel like my business is a burden.
I hope management addresses these issues soon because this used to be my go to spot but its becoming more of a hassle.
Food: 2
Most consistent Starbucks I’ve been too. Great workers as well.
Atmosphere: 5
Food: 5
Service: 5
Sarah was the barista who took our order and she was amazing! She is genuine, kind and knowledgeable. She made our experience so great!
Atmosphere: 5
Food: 5
Service: 5
Veterans day!!!!
Atmosphere: 5
Food: 5
Service: 5
Unless you order ahead or in drive through you get slow service. I walked in I was only one. I waited 15 mins for an iced green tea and a hot latte .
Service: 1
Great service..friendly staff and as always delicious treats to enjoy with a nice coffee or chilly beverage of choice..plenty of seating to enjoy some sit down relaxing time alone or with friends..
Atmosphere: 5
Food: 5
Service: 5
Staff was very rude. I'll take my business elsewhere.
Over priced coffee. Stay away!
Drinks are made with hate. If corporate knew how bad they making drinks they would close the only store they got open in this place
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I am writing to bring a concern to your attention regarding a recent visit to your Starbucks location. I frequent this store and typically use the drive-thru to place my order. During my most recent visit, I handed the employee my card for payment after scanning my app for points. Normally, I am offered the payment device to complete the transaction myself, but in this instance, the employee processed the payment inside.
After receiving my drink and card back, I wished the employee a good day and left. However, upon reviewing my receipt, I noticed that an unauthorized tip had been added to my transaction. I want to clarify that I have no issue leaving a tip when given the option, but in this case, I was not presented with that choice—the tip was added without my knowledge or consent.
This experience has made me feel uncomfortable using my card at this location. I would appreciate if you could look into this matter and ensure that it does not happen again, either to myself or to other customers.
Atmosphere: 1
Food: 1
Service: 1
Customer service must of had a rough morning. Cashier was not the friendliest. Restrooms need cleaned up. Ordered a caramel macchiato with a extra shot and caramel at 120° and taste like just regular coffee. Will not go back there and takes a lot for me to say that. I have had better at rest areas.
Atmosphere: 1
Food: 1
Service: 1
Never seem to find what I'm looking for. Everytime I go there there's never any muffins or brownies left.
Atmosphere: 1
Food: 1
Service: 1
Love me some Starbucks!
Atmosphere: 5
Food: 5
Service: 5
I tried to pick up in-store at Hazleton location and the workers refused to let me in to pick up my order as i see its sitting on the counter after they took my money. This is complete bullshit. They’re making me drive-through. The point of the app is to make it more convenient and quicker but not up here these people all need to be fired. After sitting in line for 25 minutes they refused to remake my order very unacceptable
Atmosphere: 1
Food: 1
Service: 1
Loading...