We had a spectacular meal and KP gave use excellent service she was courteous fast and efficient. The food was cooked to perfection we couldn't have ask for a better dinner.
Nicholas Williams
Great service from Joeclynn
martinas535
This is a LONG review. The name/initial of a minor who was working at the time has been retracted: Yesterday afternoon, my stepfather ordered dinner for the family and had it delivered via Door Dash (check number ---------). One of the items that he ordered (ironically, my food) was listed on the website but had been - apparently - offered only for a limited time and should not have been on the menu queue, the Brisket Poutine. When we received our order, we noticed that the poutine was missing. I called the store and spoke with a hostess, ___., who I later found (via Scott) was a minor. She was very apologetic because it had been her intention to advise the Door Dash driver as to why the item was not in the order. She was not at the hostess stand when the driver arrived and missed her. However, she was very helpful and offered to swap the poutine for an item of equal value. I ordered a burger and asked if it could be delivered to me. Because ____. was unsure as to whether my burger could be delivered, she put me on hold and inquired from her manager (Scott) as to whether I would need to pick it up. She returned to the phone after having spoken to Scott and advised that I would need to come and get it. I agreed and even made the decision to purchase dessert when I got to the store. As I was preparing to leave, my stepfather's phone rang. It was ____., who indicated that "she" made a mistake and that her manager (Scott) told her that in order to get my food, I would have to go to the Door Dash app, request a refund (which he erroneously suggested would be remitted immediately), and order the burger (the one that I had just ordered) via Door Dash. I was a bit confused - by the sudden change of mind by Scott and by the reality that he had ____. call me to deliver that news, rather than, as the manager, do it himself. For clarification, I asked to speak to the manager. Immediately upon Scott taking the phone to speak with me, he raised his voice. I calmly asked that he stop yelling, which prompted him to both deny yelling and to subsequently yell louder. He told me that I was asking him to make me a "free burger" and that he was uncomfortable with doing so. I clarified to him that I had - in fact - paid for a food item that was not available and merely wanted an item of equal value to replace it. He insisted that I was asking for free food and that in his experience, customers sometimes claimed that they didn't get orders, received replacement orders, and then got a refund from Door Dash. He suggested that he wanted to ensure that I would not get the burger and later request a refund for the food. I attempted to explain to him that I would do no such thing and asked him to confirm that I would not be able to get my burger because he was afraid that I would engage in fraudulent activity. He confirmed that to be the case. I reminded him that my not receiving my order was not my fault, and reiterated that I merely wanted to get what I had paid for. He then brazenly - and unprofessionally - told me that it was the fault of the underage hostess that I was unaware that the item was no longer offered. He also blamed her for my being "incorrectly" told that I could have the burger as replacement. I reminded him that it was not ___.'s fault that the website was incorrect and that she had - in fact - conferred with him before finalizing the order for my burger. He became even angrier and continued yelling. I finally said, "Scott, what can be done to ensure that I am able to be made whole? I will not use the Door Dash app." He responded by saying, "I guess I'll make you your free burger!". I thanked him, hung up the phone, put my shoes on, and went to the store to pick up the burger. If all of this wasn't enough, there is more. When I got to the store, I spoke with ____., who looked embarrassed when I identified myself. I assured her that I was in no way upset with her and I thanked her for her professionalism. I then asked to speak with Scott and to retrieve the
Amanda Scarsellone
Alyssa! This girl is amazing! Super friendly, knowledgeable, and the kindest soul you’ll ever meet ! Thank you for being our waitress last night! You made our night !
Google user
Alyssa was a great server. She was extremely knowledgeable of the menu and the drink menu. She was the best server I’ve had at this smoky bones, great personality and extremely professional. I will return and ask for her.
charles jones
Alyssa was a great server. She was extremely knowledgeable of the menu and the drink menu. She was the best server I’ve had at this smoky bones, great personality and extremely professional. I will return and ask for her.
U5516HYanthonyd
My service was exceptional the food was good my server jocelynn was super friendly had good knowledge of the food menu and the beverage menu and was super attentive to everything I wanted
R Riggs
Had a wonderful time! Sat at the bar Kristina was awesome! Could not ask for a better bartender! Definitely will be back
Tutor_Linda
Smokey Bones does NOT automatically provide barbeque sauce with their pulled pork platter. So if you don't ask for it (which it is not obvious how you'd on a take out order over the internet), you don't get barbeque sauce. To be specific, you get NO sauce on or on the side for the handpulled porkplatter Nor will you get salt and pepper in the condiments, which many people have at home. The St Louis ribs were tough as a hockey puck, though they did come with bbq sauce. The Ceasar salad was as expected and the french fries looked. The garlic bread had perfect color but soggy in the take-out. Oh they tape the cartons closed which is a nice feature.
Steve Slanina
Christina is a great waitress very attentive and very kind very nice to talk to
Alexis was a great server. The food was delicious!!!
Jackie Allen
Got a good car at a fair price. Owner allowed us to take the car to our mechanic before purchase.
Vanessa Romano
Good food
Brian Patrick
Not open anymore
Joseph M
This place has significantly went down hill The last two times there (including last night ) it has been a disappointment. The service was terribly slow (took 40minutes from Oder to food on the table- and there were only two other tables full - in the entire restaurant) The prices continue to go up (as with most other restaurants ) but Smokey bones seems to be a little more so $32 for a 14oz ribeye and Longhorn Steakhouse beside them charged $5 less for an 18oz ribeye????? Then the quality of the service/ food- the Oder for my entire party was not accurate- either missing something or just completely wrong in every case. The 40 plus minute wait for the food and the 40 or so minutes of being there to eat (appropriately 80 minutes total) and the waitress refilled our drinks 1x Not sure where she was most of the time- as one of the other costumers from another table was joking with me about the lack of service from across the room The mashed potatoes were cold… the burgers were not what they bused to be and the brisket was mostly fat. (The ribs were still good) Used to love Smokey Bones but … this place continues it’s downward slide We like to support bout local restaurants but here we just felt more like a bother - more then a valued costumer Disappointed again!
We had a spectacular meal and KP gave use excellent service she was courteous fast and efficient. The food was cooked to perfection we couldn't have ask for a better dinner.
Great service from Joeclynn
This is a LONG review. The name/initial of a minor who was working at the time has been retracted: Yesterday afternoon, my stepfather ordered dinner for the family and had it delivered via Door Dash (check number ---------). One of the items that he ordered (ironically, my food) was listed on the website but had been - apparently - offered only for a limited time and should not have been on the menu queue, the Brisket Poutine. When we received our order, we noticed that the poutine was missing. I called the store and spoke with a hostess, ___., who I later found (via Scott) was a minor. She was very apologetic because it had been her intention to advise the Door Dash driver as to why the item was not in the order. She was not at the hostess stand when the driver arrived and missed her. However, she was very helpful and offered to swap the poutine for an item of equal value. I ordered a burger and asked if it could be delivered to me. Because ____. was unsure as to whether my burger could be delivered, she put me on hold and inquired from her manager (Scott) as to whether I would need to pick it up. She returned to the phone after having spoken to Scott and advised that I would need to come and get it. I agreed and even made the decision to purchase dessert when I got to the store. As I was preparing to leave, my stepfather's phone rang. It was ____., who indicated that "she" made a mistake and that her manager (Scott) told her that in order to get my food, I would have to go to the Door Dash app, request a refund (which he erroneously suggested would be remitted immediately), and order the burger (the one that I had just ordered) via Door Dash. I was a bit confused - by the sudden change of mind by Scott and by the reality that he had ____. call me to deliver that news, rather than, as the manager, do it himself. For clarification, I asked to speak to the manager. Immediately upon Scott taking the phone to speak with me, he raised his voice. I calmly asked that he stop yelling, which prompted him to both deny yelling and to subsequently yell louder. He told me that I was asking him to make me a "free burger" and that he was uncomfortable with doing so. I clarified to him that I had - in fact - paid for a food item that was not available and merely wanted an item of equal value to replace it. He insisted that I was asking for free food and that in his experience, customers sometimes claimed that they didn't get orders, received replacement orders, and then got a refund from Door Dash. He suggested that he wanted to ensure that I would not get the burger and later request a refund for the food. I attempted to explain to him that I would do no such thing and asked him to confirm that I would not be able to get my burger because he was afraid that I would engage in fraudulent activity. He confirmed that to be the case. I reminded him that my not receiving my order was not my fault, and reiterated that I merely wanted to get what I had paid for. He then brazenly - and unprofessionally - told me that it was the fault of the underage hostess that I was unaware that the item was no longer offered. He also blamed her for my being "incorrectly" told that I could have the burger as replacement. I reminded him that it was not ___.'s fault that the website was incorrect and that she had - in fact - conferred with him before finalizing the order for my burger. He became even angrier and continued yelling. I finally said, "Scott, what can be done to ensure that I am able to be made whole? I will not use the Door Dash app." He responded by saying, "I guess I'll make you your free burger!". I thanked him, hung up the phone, put my shoes on, and went to the store to pick up the burger. If all of this wasn't enough, there is more. When I got to the store, I spoke with ____., who looked embarrassed when I identified myself. I assured her that I was in no way upset with her and I thanked her for her professionalism. I then asked to speak with Scott and to retrieve the
Alyssa! This girl is amazing! Super friendly, knowledgeable, and the kindest soul you’ll ever meet ! Thank you for being our waitress last night! You made our night !
Alyssa was a great server. She was extremely knowledgeable of the menu and the drink menu. She was the best server I’ve had at this smoky bones, great personality and extremely professional. I will return and ask for her.
Alyssa was a great server. She was extremely knowledgeable of the menu and the drink menu. She was the best server I’ve had at this smoky bones, great personality and extremely professional. I will return and ask for her.
My service was exceptional the food was good my server jocelynn was super friendly had good knowledge of the food menu and the beverage menu and was super attentive to everything I wanted
Had a wonderful time! Sat at the bar Kristina was awesome! Could not ask for a better bartender! Definitely will be back
Smokey Bones does NOT automatically provide barbeque sauce with their pulled pork platter. So if you don't ask for it (which it is not obvious how you'd on a take out order over the internet), you don't get barbeque sauce. To be specific, you get NO sauce on or on the side for the handpulled porkplatter Nor will you get salt and pepper in the condiments, which many people have at home. The St Louis ribs were tough as a hockey puck, though they did come with bbq sauce. The Ceasar salad was as expected and the french fries looked. The garlic bread had perfect color but soggy in the take-out. Oh they tape the cartons closed which is a nice feature.
Christina is a great waitress very attentive and very kind very nice to talk to
Restaurantji Recommends
Alexis was a great server. The food was delicious!!!
Got a good car at a fair price. Owner allowed us to take the car to our mechanic before purchase.
Good food
Not open anymore
This place has significantly went down hill The last two times there (including last night ) it has been a disappointment. The service was terribly slow (took 40minutes from Oder to food on the table- and there were only two other tables full - in the entire restaurant) The prices continue to go up (as with most other restaurants ) but Smokey bones seems to be a little more so $32 for a 14oz ribeye and Longhorn Steakhouse beside them charged $5 less for an 18oz ribeye????? Then the quality of the service/ food- the Oder for my entire party was not accurate- either missing something or just completely wrong in every case. The 40 plus minute wait for the food and the 40 or so minutes of being there to eat (appropriately 80 minutes total) and the waitress refilled our drinks 1x Not sure where she was most of the time- as one of the other costumers from another table was joking with me about the lack of service from across the room The mashed potatoes were cold… the burgers were not what they bused to be and the brisket was mostly fat. (The ribs were still good) Used to love Smokey Bones but … this place continues it’s downward slide We like to support bout local restaurants but here we just felt more like a bother - more then a valued costumer Disappointed again!