Pretzels are always served soft and warm. They are delicious. Recently one of my grandsons drew a picture for them and he was recognized and rewarded by Amy & Joe (owners) for it and given an award. They both make my grandkids feel special. They are very personal. I highly recommend their pretzels and store!
Kathleen Froelich
The best soft pretzels around. No other pretzels compares to them anywhere. Hot , soft and delicious. The best. Awesome staff.
Christy Miller
Great pretzels
Atmosphere: 5
Food: 5
Service: 5
Craig Jennings
Pretzels were under cooked. Place if filthy. It is obvious management doesn't check anything, or they would see the 1/2" of build up between the counter They don't even clean the counter, filth over the pretzels. Makes you think what you don't see. Never again.
Atmosphere: 3
Food: 2
Service: 4
Tom Kwiatkowski
Always an awesome experience at Philly Pretzel Factory - Muhlenberg. Nothing beats a freshly made hot soft pretzel straight from the oven. Remember to buy a few extras because you will end up tasting some on the drive home too😃! Staff is super friendly, and they also have great deals when you follow them on social media! They are definitely the best pretzels around, and we do know our taste for pretzels here in Berks County! Visit them, you won’t regret it! 🥨💯🔥
Vanessa Colon
Just horrible I purchased some not long ago and got mold in my cream cheese that was not expired ,also the owner is very very rude not to mention the comments I’ve heard come out his mouth when one walks away if he does not like you just horrible I will never step foot in there again
David W
Helped me at the last minute by fulfilling an order that I failed to place ahead of time, and were very good natured and accommodating.
Food: 5
Service: 5
Jason Farrell
Have to give a huge shout out to Sherrie and Joe! They gave us a tour today with our kids and they had the best time! They let us come behind the counter, showed us the mixer and how the pretzels are made, let us fold our own pretzels and watch the whole process! Our kids absolutely loved it- this was above and beyond. This is what makes a good business and it’s now a memory for our family!
Atmosphere: 5
Food: 5
Service: 5
Walter Helm
I purchased a large party tray for New Year's Eve. I know it was busy but my nuggets were way undercooked. First time ever that a tray wasn't eaten. So disappointed and at 44.00 for the tray I would not recommend this establishment.
Atmosphere: 3
Food: 1
Service: 3
Kelly H
Just had a horrible experience. Treated very rudely when asked about a bottle of mustard being included with the 100 pretzels I bought for a charity event. Told I could not get a bottle of mustard with them while there is a sign on the wall stating free bottle of mustard with 25 pretzels ? Also asked why I was charged $60 for 100 pretzels when the sign says $50. I was told since I ordered online (which i did as a courtesy so they had a heads up about a large order), Will not purchase here again or recommend which is a shame.
A+ service from the team this morning. Needed 100 pretzels last minute and they took care of us. The only problem we had was the pretzels were so good we ran out halfway thru our event and could have sold another 100.
10 stars on service and quality of product.
Andrew Fatula
This establishment was very understanding when I was late to pick up. They even made us a fresh batch without us asking. They work so hard to make each customer happy. I will return and next time won't forget to pick up :)
B D
Never fails. Always great pretzels and shout out to the workers who are on point!!
Kelly Hoffman (whataslacker)
This place consistently undercooks their pretzels. If you want completely baked pretzels, you have to special order them. If you don't, the dough is like eating paste. Ask any baker the dough should bounce back not stick together when squeezed. This could be in part because they aren't proofing the dough enough or letting it rise prior to baking. When baked completely (and not over salted) these are some of the best soft pretzels available anywhere. Just call ahead and ask them to bake them until they are done.
Pretzels are always served soft and warm. They are delicious. Recently one of my grandsons drew a picture for them and he was recognized and rewarded by Amy & Joe (owners) for it and given an award. They both make my grandkids feel special. They are very personal. I highly recommend their pretzels and store!
The best soft pretzels around. No other pretzels compares to them anywhere. Hot , soft and delicious. The best. Awesome staff.
Great pretzels
Atmosphere: 5
Food: 5
Service: 5
Pretzels were under cooked.
Place if filthy. It is obvious management doesn't check anything, or they would see the 1/2" of build up between the counter They don't even clean the counter, filth over the pretzels. Makes you think what you don't see. Never again.
Atmosphere: 3
Food: 2
Service: 4
Always an awesome experience at Philly Pretzel Factory - Muhlenberg. Nothing beats a freshly made hot soft pretzel straight from the oven. Remember to buy a few extras because you will end up tasting some on the drive home too😃! Staff is super friendly, and they also have great deals when you follow them on social media! They are definitely the best pretzels around, and we do know our taste for pretzels here in Berks County! Visit them, you won’t regret it! 🥨💯🔥
Just horrible I purchased some not long ago and got mold in my cream cheese that was not expired ,also the owner is very very rude not to mention the comments I’ve heard come out his mouth when one walks away if he does not like you just horrible I will never step foot in there again
Helped me at the last minute by fulfilling an order that I failed to place ahead of time, and were very good natured and accommodating.
Food: 5
Service: 5
Have to give a huge shout out to Sherrie and Joe! They gave us a tour today with our kids and they had the best time! They let us come behind the counter, showed us the mixer and how the pretzels are made, let us fold our own pretzels and watch the whole process! Our kids absolutely loved it- this was above and beyond. This is what makes a good business and it’s now a memory for our family!
Atmosphere: 5
Food: 5
Service: 5
I purchased a large party tray for New Year's Eve. I know it was busy but my nuggets were way undercooked. First time ever that a tray wasn't eaten. So disappointed and at 44.00 for the tray I would not recommend this establishment.
Atmosphere: 3
Food: 1
Service: 3
Just had a horrible experience. Treated very rudely when asked about a bottle of mustard being included with the 100 pretzels I bought for a charity event. Told I could not get a bottle of mustard with them while there is a sign on the wall stating free bottle of mustard with 25 pretzels ? Also asked why I was charged $60 for 100 pretzels when the sign says $50. I was told since I ordered online (which i did as a courtesy so they had a heads up about a large order), Will not purchase here again or recommend which is a shame.
Restaurantji Recommends
A+ service from the team this morning. Needed 100 pretzels last minute and they took care of us. The only problem we had was the pretzels were so good we ran out halfway thru our event and could have sold another 100. 10 stars on service and quality of product.
This establishment was very understanding when I was late to pick up. They even made us a fresh batch without us asking. They work so hard to make each customer happy. I will return and next time won't forget to pick up :)
Never fails. Always great pretzels and shout out to the workers who are on point!!
This place consistently undercooks their pretzels. If you want completely baked pretzels, you have to special order them. If you don't, the dough is like eating paste. Ask any baker the dough should bounce back not stick together when squeezed. This could be in part because they aren't proofing the dough enough or letting it rise prior to baking. When baked completely (and not over salted) these are some of the best soft pretzels available anywhere. Just call ahead and ask them to bake them until they are done.
Their pretzels are really good.
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