Chipotle Mexican Grill

Team shakes the utensil they use to serve, resulting in meager amounts of protein option. Provided feedback to the team members to please not shake the serving utensil. Unsure why the hurry.

Atmosphere: 1

Food: 1

Service: 1

Are painful as it is for the employees to slice and satay some onions and peppers, you still have to do it. Today they told me 25 minute wait for white rice, and that they didn’t have fajita veggies at all. Come on man.

Atmosphere: 2

Food: 4

Service: 1

My husband and I went to chipotle in thorndale tonight with our two adult clients with autism. When we arrived there were no clean tables in the restaurant so we had to clear and move extra chairs to the side to accommodate us. We did it without complaint. The food unfortunately was not great. The brown rice was hard, so much I thought it was the steak being overcooked and tough but it was just the rice. Again we ate without complaint. At the end we noticed the trash cans were completely overfilled and spilling over, the client I work with noticed and let them know. At the end of our meal the staff just began addressing the trash however walked away with the trash bag not fully in the trash can to complain to the other staff about the soda spilled on the floor. Specifically to say “anyone with two eyes” could see this was not a trash can for sodas. The other trash was still piled up. So we decided to put all our trash on one tray neatly on the table since both trash cans were either out of commission or not fully set up. Again without complaint. While we were getting in our car I heard a woman staff yell across the parking lot to us “you could have told me you needed me to throw out your trash for you.” I walked back over to explain that we did let them know the trash was full and that we didn’t want to keep piling the trash higher so we simply put everything on the tray. Again she reiterated that we told them about the trash yes but not asked her to throw out our trash. It was totally uncalled for to confront us in the parking lot. Even the man I work with again who has autism and struggles to recognize social interactions said to me “well that was rude.” I usually skip this location and drive to the West Chester because it’s the best in the area but I figured I would give thorndale another chance. Clearly I was mistaken. The restaurant is always trashed, the workers are angry and annoyed and the food is never cooked right. The only regret I have is that I didn’t take pictures of the trash after she confronted me so I could post here.

Atmosphere: 1

Food: 2

Service: 1

1 star for 40 mins wait time and only drive through option available for online order on Monday evening.

Excellent Service. Drive Thru was wondeful

Atmosphere: 5

Food: 5

Service: 5

$3 extra for a half scoop of guacomole? I dont understand why they think anyone doesn't get annoyed when we watch you put anything but a full scoop of guacamole on our bowl then charge $3 for it. Just put the full scoop. Doesn't cost the employees a dime to do so. Aggravates me every single time. $3 is already wild for just guacomole, give the full serving.

Atmosphere: 3

Food: 4

Service: 1

The worst ever. I would rather travel to west Chester.

On 11/19, my boys and I visited this location to place an order. However, we noticed the staff prioritizing the person behind us instead of completing our order properly. The staff also used more cheese, sour cream, and chicken for the person behind us while skimping on our portions. This experience was disappointing, and I hope the team can improve fairness and consistency in service moving forward.

Atmosphere: 1

Food: 1

Service: 1

I was eating my leftovers for lunch today from chipotle I ordered on friday evening, as I was eating it, I chewed on something hard-I spit it out thinking it was a bone only to find that it was someone’s acrylic nail. I am disgusted and horrified at the fact that I had someone’s nail in my mouth. I am extremely disappointed that your staff are allowed to have fake nails and are not required to wear gloves when handling food. I have also contacted the department of health about this situation. I have attached a picture of the nail below for your reference.

Atmosphere: 1

Food: 1

Service: 1

Wonderful food, 10/10 staff. Was met with a very warm welcome, and the lady filled my bowl up like crazy. Great ratio of rice and meat to other ingredients, and chips were salted quite nicely. Tables could’ve been a bit cleaner, but overall it was probably my best chipotle experience, and I’ve had chipotle a hundred times. Definitely gonna be back at the Thorndale location.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Chips

It is a good place to eat something quick there or to take away, the flavor is unique, the sauces are spicy which is great. The very calm atmosphere. I highly recommend them...

Atmosphere: 5

Food: 5

Service: 5

rude service despite most of the items ordered not being available. staff did not even offer alternate to match the price and just filled with beans

Atmosphere: 1

Food: 1

Service: 1

Chipotle in general has gone down hill. None of the stores have enough employees working. Store is dirty with food scraps all over the floor behind the counter, and makes you wonder what else is dirty we can't see. I've never gotten my order at the time promised in the app (usually 10-40 minutes later than promised, one time had to wait over an hour). And there's almost always something missing off my burrito that I did order (which really sucks when you pay extra from Guac/Queso and they don't include it).

I think I'm done going to Chipotle for now, just not worth it.

Atmosphere: 2

Food: 2

Service: 1

Third time coming here in one month with my wife and child and once again no chips.

Please save yourself the hassle and go to a different location. When I walked in, there were people sitting down that told me they have been waiting to place an order for 15 minutes. I went ahead and place an order online and I was able to pick up my food in about 10 minutes.

I’m not exactly sure how all of this works, but there is a section of staff that works on online orders (for pick up in store or drive-thru) and then there is another section of staff that does walk in orders from behind the window counter . The part that was confusing to me was that there was plenty of food behind the counter, so I’m not sure why people are unable to walk up and place an order right away.

So we have two people doing mobile orders

And we have three people prepping food and not taking orders when there’s already food readily available.

Strange

Atmosphere: 1

Food: 1

Service: 1