We got a new york style pizza, and disappointed. Didn't taste like one, and was not big as one. I left 1 one star for them to see this. Be careful what you order next time.
Food: 1
Service: 2
Cerick Austin
I placed an order for 2 large pizzas with extra sauce on 6-14-24. When I got home, the pizzas had ?????? ??? sauce on it. I called to tell them they messed up the order. They agreed to bring 2 new pizzas but told me I had to pay a delivery fee. I told them I would not be paying that since I already had to pick up the order and it was wrong.
The new pizzas arrived about 1 hour later and there was even less sauce than the first 2 pizzas. The next day, I went to the store with the pizzas to show them how little sauce was on it. I also explained I wanted my money back. The associate who was working kept trying to explain he wasn’t working the previous day and that his manager would be in at 4pm (it was approximately 2:15 at the time). I told him I wouldn’t be waiting nor returning at 4pm and that when I left, I will be leaving without a full refund. After several minutes of going back and forth, he gave me the refund …he said it was from his pocket.
I will never purchase from here again. I DO NOT recommend buying from here. I’ve given this location numerous opportunities to get my order correct and they’ve failed miserably. In addition, their service is terrible. I doubt Papa John’s will do anything about this…but they have just lost a customer forever.
Atmosphere: 1
Food: 1
Service: 1
Venture Security
Placed an online order at 10:30 PM, 30 min before closing time. Received a call that the "kitchen was closed" 15 min later. A complete joke... I don't even understand how this place is still in business. Person that called couldn't even speak english properly and it took me three or four tries to understand what he was saying. What kind of company is this???
Gabriel Rivera
Last week I had ordered for delivery to the Omni Resort and forgot to change the address back to this week when ordering our weekly Friday pizza for the family. Celina from store #2152 was able to cancel the order and provided the best remediation I have ever received from ordering online food for the past several years. Thank you Celina for being amazing in customer service and professionalism that will keep me a dedicated Papa Johns customer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Chris Wallace
Ordered several pizzas tonight for delivery. Pizza was worse I have had from Papa John’s. Cold and the crust was hard. Complete trash and spent over 60 dollars. Very disappointed and will not go back. Should have bought from local pizza shop.
Food: 1
Service: 1
Lara Lamparski
They don’t even answer the phone. They gave my son the wrong order the name and delivery address on the box should have been the first indicator since this was a pick up order. I tried calling because we weren’t doing another 40 minutes round trip and wanted to get a refund since we didn’t get anything anywhere close to what we ordered but I’ve been on hold for 20 minutes. I hung up and tried calling back to place an order instead of speaking to a manager and still holding…..can someone answer the phone?
Service: 1
Alivia harper
I ordered my food today and I was sitting here waiting for a whole hour just for them to tell me it was delivered and it not being in here and lied to me on the phone
Abdul Rehman
Food quality was very bad. I would never buy Pizza from this place ever in my life. I am very disappointed with their Pizza tast. It's tast like I was eating pizza from Walmart, oh sorry Walmart Pizza tasted better then this place.
Atmosphere: 1
Food: 1
Service: 1
Tony Kuruvilla
Ordered from this place for the first time.very bad customer service and pizza was awful. Never come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Kim Bobik
Pizza from this Papa John's is consistently over cooked. Gave them one last try recently and one pizza was so over cooked it was inedible. If you want decent Papa John's then go to the one in Lionville.
Ordered a pizza for delivery, well over an hour went by and no delivery!! I called the store and said they were short and only had one driver...
Atmosphere: 1
Food: 1
Service: 1
Luke K
I ordered on June 13. I ordered once, went to the store, when it’s 3pm and hours say OPEN. nobody was there. NOBODY. So I didn’t get my order. I then tried to order to a different papa johns, and accidentally ordered to this one again. There goes $70. I sent a long email explaining my frustration and got no response at all. This store quite literally scammed me. They didn’t refund me. I will make sure to have my friends review it as well. Horrible service, especially from the location manager to ignore my email.
We got a new york style pizza, and disappointed. Didn't taste like one, and was not big as one. I left 1 one star for them to see this. Be careful what you order next time.
Food: 1
Service: 2
I placed an order for 2 large pizzas with extra sauce on 6-14-24. When I got home, the pizzas had ?????? ??? sauce on it. I called to tell them they messed up the order. They agreed to bring 2 new pizzas but told me I had to pay a delivery fee. I told them I would not be paying that since I already had to pick up the order and it was wrong.
The new pizzas arrived about 1 hour later and there was even less sauce than the first 2 pizzas. The next day, I went to the store with the pizzas to show them how little sauce was on it. I also explained I wanted my money back. The associate who was working kept trying to explain he wasn’t working the previous day and that his manager would be in at 4pm (it was approximately 2:15 at the time). I told him I wouldn’t be waiting nor returning at 4pm and that when I left, I will be leaving without a full refund. After several minutes of going back and forth, he gave me the refund …he said it was from his pocket.
I will never purchase from here again. I DO NOT recommend buying from here. I’ve given this location numerous opportunities to get my order correct and they’ve failed miserably. In addition, their service is terrible. I doubt Papa John’s will do anything about this…but they have just lost a customer forever.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order at 10:30 PM, 30 min before closing time. Received a call that the "kitchen was closed" 15 min later. A complete joke... I don't even understand how this place is still in business. Person that called couldn't even speak english properly and it took me three or four tries to understand what he was saying. What kind of company is this???
Last week I had ordered for delivery to the Omni Resort and forgot to change the address back to this week when ordering our weekly Friday pizza for the family. Celina from store #2152 was able to cancel the order and provided the best remediation I have ever received from ordering online food for the past several years. Thank you Celina for being amazing in customer service and professionalism that will keep me a dedicated Papa Johns customer.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Ordered several pizzas tonight for delivery. Pizza was worse I have had from Papa John’s. Cold and the crust was hard. Complete trash and spent over 60 dollars. Very disappointed and will not go back. Should have bought from local pizza shop.
Food: 1
Service: 1
They don’t even answer the phone. They gave my son the wrong order the name and delivery address on the box should have been the first indicator since this was a pick up order. I tried calling because we weren’t doing another 40 minutes round trip and wanted to get a refund since we didn’t get anything anywhere close to what we ordered but I’ve been on hold for 20 minutes. I hung up and tried calling back to place an order instead of speaking to a manager and still holding…..can someone answer the phone?
Service: 1
I ordered my food today and I was sitting here waiting for a whole hour just for them to tell me it was delivered and it not being in here and lied to me on the phone
Food quality was very bad. I would never buy Pizza from this place ever in my life. I am very disappointed with their Pizza tast. It's tast like I was eating pizza from Walmart, oh sorry Walmart Pizza tasted better then this place.
Atmosphere: 1
Food: 1
Service: 1
Ordered from this place for the first time.very bad customer service and pizza was awful. Never come back to this location.
Atmosphere: 1
Food: 1
Service: 1
Pizza from this Papa John's is consistently over cooked. Gave them one last try recently and one pizza was so over cooked it was inedible. If you want decent Papa John's then go to the one in Lionville.
Food: 1
Service: 3
Restaurantji Recommends
Ordered a pizza for delivery, well over an hour went by and no delivery!! I called the store and said they were short and only had one driver...
Atmosphere: 1
Food: 1
Service: 1
I ordered on June 13. I ordered once, went to the store, when it’s 3pm and hours say OPEN. nobody was there. NOBODY. So I didn’t get my order. I then tried to order to a different papa johns, and accidentally ordered to this one again. There goes $70. I sent a long email explaining my frustration and got no response at all. This store quite literally scammed me. They didn’t refund me. I will make sure to have my friends review it as well. Horrible service, especially from the location manager to ignore my email.
Atmosphere: 1
Food: 1
Service: 1
WHERE WAS THE SAUCE???
These people think it’s a game!
Food was absolutely terrible!!!!!!
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