I would like to share my experience regarding the treatment of my 15-year-old daughter while employed at this cafe. As her first job, she was excited to learn and contribute. Unfortunately, the way she was treated and the lack of proper training made this experience both discouraging and down right appalling.
On her very first day at the Trappe location, she made a small mistake inputting an order. Instead of constructive feedback, she was scolded and told to fold silverware for 3 hours.
Later that night, she received a text after 10pm, telling her she needed to be at the phoenixville location early the next morning, which is much further for her. The lack of communication and respect for her time was extremely unprofessional, especially considering she does not drive yet.
The following day, after another minor mistake—forgetting scrapple on a customer’s order—she was scolded IN FRONT OF employees and customers. The boss, Karen, told her, “People like you shouldn’t be waitressing. You definitely need more experience.” An employee did actually side with my daughter, which I appreciate. Not only was this comment unprofessional, but it was also deeply hurtful to a young person trying to develop in the workplace. I also want to add that she was not given any break during her shift from 7am -3pm except to go to the bathroom.
Ultimately, after just two days of work, she was let go via text with no clear explanation or attempt to address any of the challenges she faced.
I truly hope this feedback encourages the management to rethink how they handle new employees, especially young people, and provide them with the proper guidance, training, and respect.
Until then, there are plenty of other wonderful businesses that I would rather support and hope others do as well.
Atmosphere: 1
Brandon Joseph
Great food and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Amanda Marquette
The people here are extremely friendly and helpful. Even if it's not their table they are assisting. Food was delicious did not take long. And the pricing was very reasonable
Atmosphere: 5
Food: 5
Service: 5
Amber Iannacone
Amazing people, phenomenal food, and exceptional service! They truly make you feel like family at Grace’s while serving one of a kind meals. HUGE shoutout to all of the AMAZING staff and Denard and Ron! Love it here so much. Would definitely recommend to anyone looking for amazing food with amazing people!
Atmosphere: 5
Food: 5
Service: 5
Carolann Burke
Never a bad meal here. The restaurant is clean, the staff is friendly and accommodating and we are always treated with respect. The weekends do get a bit busy so going either earlier in the morning or after 12pm is preferred. They are opening a second location in Phoenixville.
Atmosphere: 5
Food: 5
Service: 5
Troy Brailo
Great place for breakfast and lunch. Never had a bad experience. Service is superior and food is outstanding. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Dennis Stanton
A friend and I have been to Grace's two times now. The food and service are very good
Atmosphere: 4
Food: 4
Service: 4
Sheryl Lowrie
How did I not know of this place until recently. Visited this morning. Comfortable dining and ALL of the staff were so friendly and welcoming from the moment we entered. The food was served in a very timely manner and was delicious. The servers checked on us a number of times to see if we needed anything and offered refills of coffee. Oh and the menu selection was great! Will definitely visit again and share experience with friends and family.
Diane George
Service has always been efficient and courteous. Breakfasts are sizeable and delicious.
The Country Benny (eggs Benedict with sausage) is very good. I will definitely be getting it again. Service was very friendly and fast! Plenty of coffee refills while we were eating.
Atmosphere: 5
Food: 5
Service: 5
Rochelle Stephens
The staff are all so friendly. It's really enjoyable to eat at Grace's.
Atmosphere: 5
Food: 5
Service: 5
malkia jones
Great food, Great service 😀
Atmosphere: 5
Food: 5
Service: 5
Allison Speelhoffer
Always fast and friendly service! I love going here with my family, the owners and employees are so kind and the food is even better!
Atmosphere: 5
Food: 5
Service: 5
Robert
Banana pancakes were absolutely delicious. The Omelet was tasty, and homemade raisin bread was the best I've had. Several of the staff checked in frequently to make sure I had everything I needed. Thank you!
I would like to share my experience regarding the treatment of my 15-year-old daughter while employed at this cafe. As her first job, she was excited to learn and contribute. Unfortunately, the way she was treated and the lack of proper training made this experience both discouraging and down right appalling.
On her very first day at the Trappe location, she made a small mistake inputting an order. Instead of constructive feedback, she was scolded and told to fold silverware for 3 hours.
Later that night, she received a text after 10pm, telling her she needed to be at the phoenixville location early the next morning, which is much further for her. The lack of communication and respect for her time was extremely unprofessional, especially considering she does not drive yet.
The following day, after another minor mistake—forgetting scrapple on a customer’s order—she was scolded IN FRONT OF employees and customers. The boss, Karen, told her, “People like you shouldn’t be waitressing. You definitely need more experience.” An employee did actually side with my daughter, which I appreciate. Not only was this comment unprofessional, but it was also deeply hurtful to a young person trying to develop in the workplace. I also want to add that she was not given any break during her shift from 7am -3pm except to go to the bathroom.
Ultimately, after just two days of work, she was let go via text with no clear explanation or attempt to address any of the challenges she faced.
I truly hope this feedback encourages the management to rethink how they handle new employees, especially young people, and provide them with the proper guidance, training, and respect.
Until then, there are plenty of other wonderful businesses that I would rather support and hope others do as well.
Atmosphere: 1
Great food and friendly service.
Atmosphere: 5
Food: 5
Service: 5
The people here are extremely friendly and helpful. Even if it's not their table they are assisting. Food was delicious did not take long. And the pricing was very reasonable
Atmosphere: 5
Food: 5
Service: 5
Amazing people, phenomenal food, and exceptional service! They truly make you feel like family at Grace’s while serving one of a kind meals. HUGE shoutout to all of the AMAZING staff and Denard and Ron! Love it here so much. Would definitely recommend to anyone looking for amazing food with amazing people!
Atmosphere: 5
Food: 5
Service: 5
Never a bad meal here. The restaurant is clean, the staff is friendly and accommodating and we are always treated with respect. The weekends do get a bit busy so going either earlier in the morning or after 12pm is preferred. They are opening a second location in Phoenixville.
Atmosphere: 5
Food: 5
Service: 5
Great place for breakfast and lunch. Never had a bad experience. Service is superior and food is outstanding. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
A friend and I have been to Grace's two times now. The food and service are very good
Atmosphere: 4
Food: 4
Service: 4
How did I not know of this place until recently. Visited this morning. Comfortable dining and ALL of the staff were so friendly and welcoming from the moment we entered. The food was served in a very timely manner and was delicious. The servers checked on us a number of times to see if we needed anything and offered refills of coffee. Oh and the menu selection was great! Will definitely visit again and share experience with friends and family.
Service has always been efficient and courteous. Breakfasts are sizeable and delicious.
Atmosphere: 5
Food: 5
Service: 5
Very good service.
Restaurantji Recommends
The Country Benny (eggs Benedict with sausage) is very good. I will definitely be getting it again. Service was very friendly and fast! Plenty of coffee refills while we were eating.
Atmosphere: 5
Food: 5
Service: 5
The staff are all so friendly. It's really enjoyable to eat at Grace's.
Atmosphere: 5
Food: 5
Service: 5
Great food, Great service 😀
Atmosphere: 5
Food: 5
Service: 5
Always fast and friendly service! I love going here with my family, the owners and employees are so kind and the food is even better!
Atmosphere: 5
Food: 5
Service: 5
Banana pancakes were absolutely delicious. The Omelet was tasty, and homemade raisin bread was the best I've had. Several of the staff checked in frequently to make sure I had everything I needed. Thank you!
Atmosphere: 4
Food: 5
Service: 5
Loading...