The quality of food seems very off here. Stale nuggets, burger patties taste like they have freezer burn and the hard cold fries don't make the food taste better. The staff aren't the friendliest
Atmosphere: 1
Food: 1
Service: 1
Heather Maitland
So sick of them being out of stuff. A week ago they were out of condiments that are supposed to go on their sandwiches and now they're out of chocolate frosties! It's getting ridiculous and whoever is in charge of placing orders needs to do better or be given a different job.
Colton M
Service was slow if you went inside to order, but other than that, it was a good environment.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Sandwich
E S
it's a Wendys bro. they did everything how a Wendys should.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
Wendie Hu
Worst customer service, don't deserve 1 star
Greg Navarre
I come to this Wendy's a lot but not anymore. Today at noon I came to try the new Krabby Patty meal the ordering it wasn't difficult, I ordered a double and it said so on my receipt. once I got it, it turned out to be a single. I went back inside to fix it and the young lady at the counter was nice about everything but the older lady working the grill insisted it wasn't a double and after showing her the receipt she then said she'll just put another patty on my single after I asked for a new burger. Now for one that's unsanitary and disrespectful and the young lady at the counter said that old lady does this all the time. I for one will be telling everyone I know about this and will not be going back till that mean old lady has been fired.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger
Patti Marquis
Food is always fresh and they get you thru the drive thru line quickly. Have never had issues with not getting what I ordered when I get home!
Food: 5
Service: 5
Recommended dishes: Chili
Kris
The loaded fries are amazing 😊
Atmosphere: 5
Food: 5
Service: 5
Scott Smoyer
Definitely not what it used to be that's for sure pay more and get less.
CHRIS SC
Visited this Wendy location Saturday 21st in the afternoon - Place as always was very clean, Bathrooms well kept. Tables and floors clean. Had a wonderful experience . But I will mention this. I did need to speak to the manager that afternoon regarding a rather unpleasant cashier. The Manager was incredibly professional , polite and apologetic, I could tell he expects more from his employees. The situation was a cashier , an older woman who was not very polite. I do feel she needs etiquette training. While I was in the restroom I witnessed her being loud , rude and disrespectful to a fellow employee of hers who was also in the restroom. This was so embarrassing, unprofessional and there is no excuse to conduct yourself in that manner ever. And what was worse is she didn't seem to care that I could hear her. I do want to give a shout out to another cashier that was absolutely fantastic - Her name escapes me at the moment but she was Caucasian had blondish hair that was up in a ponytail and the lower portion of her hair shaved down/cut short. What a kind and professional soul she was. I had a large order , as there was a group of us and she without being asked helped me carry my items to my table and confirmed that we had everything we needed and even said don't hesitate to let her know if she could grab us any to go bags if we had and left overs. I even briefly remember having a brief conversation with her about her bike and she too talked with my cranky 5 year old and made him smile/laugh. THAT is why this is my favorite location and why I choose to keep Wendy's my favorite go to spot for lunch (especially this specific location) . its the employees that pay attention and reach out to help whenever they can. This type of trait cant be taught. A big thank you to the Manager , the Female employee who helped me and to most of the team there . Great Job everyone! Keep up the great work :) Two of Wendy's core values are “Do the Right Thing” and “Give Something Back, Thank you Team from my family to yours. :)
I enjoy Wendy’s food but WALKED OUT. This location and the South Mall (Allentown) has problems with customer service. They often have to Wait for a manager to ‘fingerprint’ into register before taking orders, while customers wait and wait!
Service: 1
cari matos
I don't know why they have to be skipping the mobile orders then us the drivers we have to be waiting more then 15 minutes that is not fear it supposed to be a order SMH like seriously
Linda Bauer
Knowledgable staff. I had a lot of coupons, and it was busy, but they handled my order perfectly.
The quality of food seems very off here. Stale nuggets, burger patties taste like they have freezer burn and the hard cold fries don't make the food taste better. The staff aren't the friendliest
Atmosphere: 1
Food: 1
Service: 1
So sick of them being out of stuff. A week ago they were out of condiments that are supposed to go on their sandwiches and now they're out of chocolate frosties! It's getting ridiculous and whoever is in charge of placing orders needs to do better or be given a different job.
Service was slow if you went inside to order, but other than that, it was a good environment.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Sandwich
it's a Wendys bro. they did everything how a Wendys should.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
Worst customer service, don't deserve 1 star
I come to this Wendy's a lot but not anymore. Today at noon I came to try the new Krabby Patty meal the ordering it wasn't difficult, I ordered a double and it said so on my receipt. once I got it, it turned out to be a single. I went back inside to fix it and the young lady at the counter was nice about everything but the older lady working the grill insisted it wasn't a double and after showing her the receipt she then said she'll just put another patty on my single after I asked for a new burger. Now for one that's unsanitary and disrespectful and the young lady at the counter said that old lady does this all the time. I for one will be telling everyone I know about this and will not be going back till that mean old lady has been fired.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger
Food is always fresh and they get you thru the drive thru line quickly. Have never had issues with not getting what I ordered when I get home!
Food: 5
Service: 5
Recommended dishes: Chili
The loaded fries are amazing 😊
Atmosphere: 5
Food: 5
Service: 5
Definitely not what it used to be that's for sure pay more and get less.
Visited this Wendy location Saturday 21st in the afternoon - Place as always was very clean, Bathrooms well kept. Tables and floors clean. Had a wonderful experience . But I will mention this. I did need to speak to the manager that afternoon regarding a rather unpleasant cashier. The Manager was incredibly professional , polite and apologetic, I could tell he expects more from his employees. The situation was a cashier , an older woman who was not very polite. I do feel she needs etiquette training. While I was in the restroom I witnessed her being loud , rude and disrespectful to a fellow employee of hers who was also in the restroom. This was so embarrassing, unprofessional and there is no excuse to conduct yourself in that manner ever. And what was worse is she didn't seem to care that I could hear her. I do want to give a shout out to another cashier that was absolutely fantastic - Her name escapes me at the moment but she was Caucasian had blondish hair that was up in a ponytail and the lower portion of her hair shaved down/cut short. What a kind and professional soul she was. I had a large order , as there was a group of us and she without being asked helped me carry my items to my table and confirmed that we had everything we needed and even said don't hesitate to let her know if she could grab us any to go bags if we had and left overs. I even briefly remember having a brief conversation with her about her bike and she too talked with my cranky 5 year old and made him smile/laugh. THAT is why this is my favorite location and why I choose to keep Wendy's my favorite go to spot for lunch (especially this specific location) . its the employees that pay attention and reach out to help whenever they can. This type of trait cant be taught. A big thank you to the Manager , the Female employee who helped me and to most of the team there . Great Job everyone! Keep up the great work :) Two of Wendy's core values are “Do the Right Thing” and “Give Something Back, Thank you Team from my family to yours. :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Stack Burger Fries Spicy Nuggets Chili, Sandwich, Baconator Fries
Restaurantji Recommends
Drive thru was friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I enjoy Wendy’s food but WALKED OUT. This location and the South Mall (Allentown) has problems with customer service. They often have to Wait for a manager to ‘fingerprint’ into register before taking orders, while customers wait and wait!
Service: 1
I don't know why they have to be skipping the mobile orders then us the drivers we have to be waiting more then 15 minutes that is not fear it supposed to be a order SMH like seriously
Knowledgable staff. I had a lot of coupons, and it was busy, but they handled my order perfectly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Baconator Fries, Chili
Surprisingly this place has good service.
Atmosphere: 3
Food: 4
Service: 4
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