Second time in a row they screwed our order up big time and had to wait a very long time for the to fix it. Other customers orders wrong. My family and I won't be back. Actually taking this further. Customer service atrocious, we are not driving back to wait for you to make a new order. Comp the lousy service and apologize. I see why all the pizza huts are closing.
Atmosphere: 1
Food: 1
Service: 1
Kerri C
Got the $2 lunch pan personal pizzas. Despite some rude customers, the cook handled it very well. I waited 15 minutes past promised time, but I didn't complain I saw how crazy busy they were. I did however receive the wrong order. I will order again, maybe perhaps not at noon time. But overall , not disappointed, the employees were professional and apologized for the inconvenience.
Atmosphere: 3
Food: 5
Service: 4
Earl and Michelle Hatfield
1.Door says store open until 12am, however they don't post dinning room closes at 9... 2. The menu has NO PRICES on it so I guess you pay whatever??? Must change depending on how much business they get that day??? 3. Both older guys working there looked confused and possibly under the influence of drugs or alcohol...The man that approached us at counter after laughing at us was very unprofessional and rude... DIDN'T EAT HERE WE WALKED BACK OUT NO STARS............NOT RECOMMEND
Atmosphere: 1
Food: 1
Service: 1
Tyra Straughters
Terrible people. Unprofessional. Do not order delivery, I heard they have no drivers and will let your food sit until you come pick it up or a door dasher gets it HOWEVER the door dashers don’t even get notified. Save your money, go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Adam NotSandler
Disgusting attitude. I seen their Facebook post get shared around by Tyra. I will not be eating here again. I also turned them into the BBB.
Atmosphere: 1
Food: 1
Service: 1
Red Alert
Never told order canceled when door dash failed to pickup order. Next day, GM Marsha dealt with professionally.
Food: 5
Service: 3
Jerry Smell
Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Meat Lovers Melt
Tina45
Placed my order at 5:46 on the website, was given a time to pick up in 45 minutes, we waited and watched the order tracker, and in the 45 minutes, it updated to “your order is ready.” Went in to no one at any of the tables, but about 15 people by the counter, and everyone seemed aggravated. The lady at the counter canceled her order and walked out. When I finally got to the counter, was told our order hadn’t even been started yet. Was told that there were 20 or so orders backed up and that they could still make my order but couldn’t give me any time when it might be ready. I canceled my order too. I couldn’t tell if the guy at the counter was just overwhelmed or had just given up by that point. Not sure who the manager is, but this definitely isn’t the way to run a restaurant. Years ago, every table and booth could be filled and service was excellent. Sadly this isn’t the case anymore. I definitely won’t be going back here.
Atmosphere: 1
Food: 1
Service: 1
Patrick M. Hennel
I ordered online at approximately 330 for delivery to my workplace not far away. That part was OK. It confirmed my order and estimated delivery to be between 355 and 403. I waited to 10 after 4 because when I looked the tracker still showed preparing your food. I called and was told they are waiting on door dash to pickup the order. They said our driver dosent get here till 5pm. I was not impressed as they seamed to want to place the blame on doordash. I didn't order thru doordash I ordered on your website. FYI you are responsible... I decided to wait for the order as it would have taken just as long to cancel and order from somewhere else. Almost 440 the pizza arrived with their driver not a door dash driver and it was obvious they gave me the pizza that had been sitting their over an hour waiting for a delivery driver to deliver it. I dont normally work the location in Uniontown so im not familiar with other locations for food. But I do know I will never eat at this Pizza Hut ever again.
I have not been in the store before. But I have gotten delivery which I had no problem with.
Mike Kranik
A lil over a month ago I ordered a pizza, one of the toppings was grilled chicken. I paid for it and when I get home no grilled chicken. I called and spoke with the manager on duty. He offered to remake it but I wasn't trying to drive back to the location. So I asked to just be refunded for the premium topping I paid for and didn't recieve. He was all for it. We joked about how I drove past the Oliver Square pizza hut twice as far to them,because oliver square is are trash. Thought it was settled until they never refunded me. I gave it this long just for benefit of the doubt. And here we are papa johns, coal patch pizza, pangys and foxes in perryopolis are the moves around here. pizza hut as a chain is awful in this area.
Atmosphere: 2
Food: 1
Service: 1
Michelle Shanatterly
Super sloppy and extra sauce my ass
Atmosphere: 1
Food: 1
Service: 1
Jj Johnson
Are you guys currently looking for a general manager?
Paul Tomecek
I tried calling for 30 minutes on 16 November. Could not get through your switch board. Got my pizza from someone else
Second time in a row they screwed our order up big time and had to wait a very long time for the to fix it. Other customers orders wrong. My family and I won't be back. Actually taking this further. Customer service atrocious, we are not driving back to wait for you to make a new order. Comp the lousy service and apologize. I see why all the pizza huts are closing.
Atmosphere: 1
Food: 1
Service: 1
Got the $2 lunch pan personal pizzas. Despite some rude customers, the cook handled it very well. I waited 15 minutes past promised time, but I didn't complain I saw how crazy busy they were. I did however receive the wrong order. I will order again, maybe perhaps not at noon time. But overall , not disappointed, the employees were professional and apologized for the inconvenience.
Atmosphere: 3
Food: 5
Service: 4
1.Door says store open until 12am, however they don't post dinning room closes at 9...
2. The menu has NO PRICES on it so I guess you pay whatever??? Must change depending on how much business they get that day???
3. Both older guys working there looked confused and possibly under the influence of drugs or alcohol...The man that approached us at counter after laughing at us was very unprofessional and rude...
DIDN'T EAT HERE WE WALKED BACK OUT
NO STARS............NOT RECOMMEND
Atmosphere: 1
Food: 1
Service: 1
Terrible people. Unprofessional. Do not order delivery, I heard they have no drivers and will let your food sit until you come pick it up or a door dasher gets it HOWEVER the door dashers don’t even get notified. Save your money, go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Disgusting attitude. I seen their Facebook post get shared around by Tyra. I will not be eating here again. I also turned them into the BBB.
Atmosphere: 1
Food: 1
Service: 1
Never told order canceled when door dash failed to pickup order. Next day, GM Marsha dealt with professionally.
Food: 5
Service: 3
Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Meat Lovers Melt
Placed my order at 5:46 on the website, was given a time to pick up in 45 minutes, we waited and watched the order tracker, and in the 45 minutes, it updated to “your order is ready.” Went in to no one at any of the tables, but about 15 people by the counter, and everyone seemed aggravated. The lady at the counter canceled her order and walked out. When I finally got to the counter, was told our order hadn’t even been started yet. Was told that there were 20 or so orders backed up and that they could still make my order but couldn’t give me any time when it might be ready. I canceled my order too. I couldn’t tell if the guy at the counter was just overwhelmed or had just given up by that point. Not sure who the manager is, but this definitely isn’t the way to run a restaurant. Years ago, every table and booth could be filled and service was excellent. Sadly this isn’t the case anymore. I definitely won’t be going back here.
Atmosphere: 1
Food: 1
Service: 1
I ordered online at approximately 330 for delivery to my workplace not far away. That part was OK. It confirmed my order and estimated delivery to be between 355 and 403. I waited to 10 after 4 because when I looked the tracker still showed preparing your food. I called and was told they are waiting on door dash to pickup the order. They said our driver dosent get here till 5pm. I was not impressed as they seamed to want to place the blame on doordash. I didn't order thru doordash I ordered on your website. FYI you are responsible... I decided to wait for the order as it would have taken just as long to cancel and order from somewhere else. Almost 440 the pizza arrived with their driver not a door dash driver and it was obvious they gave me the pizza that had been sitting their over an hour waiting for a delivery driver to deliver it. I dont normally work the location in Uniontown so im not familiar with other locations for food. But I do know I will never eat at this Pizza Hut ever again.
Food: 1
Service: 2
Great service and food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have not been in the store before. But I have gotten delivery which I had no problem with.
A lil over a month ago I ordered a pizza, one of the toppings was grilled chicken. I paid for it and when I get home no grilled chicken. I called and spoke with the manager on duty. He offered to remake it but I wasn't trying to drive back to the location. So I asked to just be refunded for the premium topping I paid for and didn't recieve. He was all for it. We joked about how I drove past the Oliver Square pizza hut twice as far to them,because oliver square is are trash. Thought it was settled until they never refunded me. I gave it this long just for benefit of the doubt. And here we are papa johns, coal patch pizza, pangys and foxes in perryopolis are the moves around here.
pizza hut as a chain is awful in this area.
Atmosphere: 2
Food: 1
Service: 1
Super sloppy and extra sauce my ass
Atmosphere: 1
Food: 1
Service: 1
Are you guys currently looking for a general manager?
I tried calling for 30 minutes on 16 November. Could not get through your switch board. Got my pizza from someone else
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