Terrible customer service. Ignored by multiple employees.
Frank DeCicco
Came here for a little treat left with disappointment. When ordering chocolate we were told the “chocolate was too hard to scoop pick something else” will not be going back.
Kathy Gutierrez
Great ice cream
Heleena J
I love it here, it was really chill to be with friends and honestly I would come here alone to just sit and enjoy ice cream myself too
Brian Benner
HORRIFIC AND DESPICABLE CUSTOMER SERVICE! I went in and stood directly in front of the counter waiting to be served as the TWO young girls talked about their social life. I WAS THE ONLY PETSON STANDING THERE! It was sheer morbid curiosity that I stood there as long as I did ( about 5 min) . Then another customer entered and the dummy chit chatting looked up and engaged the customer that came in after me. I left and my son and I will never return. We were regulars you lost a lot of business
Prestige Maids
The strawberry blonde is the best. My daughter loves this place.
Brooke Michelle
I was there not too long ago And they have dead flies in some of the ice cream. Not just the ice cream, but they were inside on the sides of the case. When we brought it to their attention, they simply shrugged and said that it happens sometimes. They picked out with their bare hands, two flies and tossed them, but the rest were still there. Call the next day to speak to a manager And all they would say was they would look into it, never heard anything again. Friend went in the other day, and there were flies still. Try to add photos to this review but it wouldn't let me.I still have the photos though
Noreen McAneny
Ice cream delicious!+
Alex D
If I’m paying $23 for a triple pint, I expect it to be filled to the top. I always place mobile orders and they’re always a little low, but this is the worst it’s been.
Mehar Sharma
Terrible Experience at Cold Stone - Avoid if You Have Allergies/Celiac!
I had a horrible experience at this Cold Stone location and will never return. Due to my allergies/Celiac disease, I requested a scoop of ice cream from a fresh tub to avoid cross-contamination. Every other Cold Stone location I’ve been to has had no problem accommodating this simple request, but not here.
The employee refused to help, claiming that the ice cream would be “rock solid” from the fresh tub. When I asked why other locations can do it and this one can’t, he said, “that’s just not what they do.” It felt like pure laziness on his part, not to mention a total lack of concern for customers with dietary restrictions.
If you have any allergies or specific needs, avoid this place at all costs. Clearly, they don’t care about providing good customer service. I will never be going back.
Ordered a cake to be picked up at 1:15. Arrives at 1:35 and it still wasn’t ready. Took another 15 mins then the employee said “here” and hands me a cake that looks like my 8 year old wrote on it himself. After I said thank you, he didn’t even acknowledge me and just walked away to another customer that walked in. Highly disappointed.
Atmosphere: 1
Food: 2
Service: 1
swk530
Infested with bathroom flies, even on the ice cream tubs inside the fridge. There's this guy who constantly banged around chairs and swept windows with a broom crushing bugs making more than enough noise. Terrible atmosphere.
Atmosphere: 1
Food: 1
Service: 1
Claudia Lenhart
If I could give no stars I would. I absolutely hate being a downer or even writing reviews but this place is absolutely gross. I used to take my kids all the time and it’s getting worse and worse. Big everywhere, the Reese’s cups are so old that the paper is hardly orange anymore. Bugs flying around the employees and food. Don’t even get me started on the bathrooms. I have the biggest bug bite I have even had in my life from walking into that bathroom. I look a look at the freezer and there’s dead bugs just everywhere on the ground. Even the outside is absolutely gross, like pick up the trash outside. I will never in my life again let my kids go here
Julie LeGrand
The ice cream was excellent. The customer service from the employees behind the counter was fine. But we had a larger group and moved two tables together. A guy who seemed to be a manager came out and said “you’re going to put that table back, right?”. So rude and absolutely no way to speak to customers. There were little flies around the windows and my sister saw the little flies in the toppings.
Atmosphere: 3
Food: 4
Service: 3
Leah Stever
a young man named alejandro had exquisite, exemplary, amazing, beautiful, wonderful, and unmatched service. ice cream was good, too. ??
Terrible customer service. Ignored by multiple employees.
Came here for a little treat left with disappointment. When ordering chocolate we were told the “chocolate was too hard to scoop pick something else” will not be going back.
Great ice cream
I love it here, it was really chill to be with friends and honestly I would come here alone to just sit and enjoy ice cream myself too
HORRIFIC AND DESPICABLE CUSTOMER SERVICE! I went in and stood directly in front of the counter waiting to be served as the TWO young girls talked about their social life. I WAS THE ONLY PETSON STANDING THERE! It was sheer morbid curiosity that I stood there as long as I did ( about 5 min) . Then another customer entered and the dummy chit chatting looked up and engaged the customer that came in after me. I left and my son and I will never return. We were regulars you lost a lot of business
The strawberry blonde is the best. My daughter loves this place.
I was there not too long ago And they have dead flies in some of the ice cream. Not just the ice cream, but they were inside on the sides of the case. When we brought it to their attention, they simply shrugged and said that it happens sometimes. They picked out with their bare hands, two flies and tossed them, but the rest were still there. Call the next day to speak to a manager And all they would say was they would look into it, never heard anything again. Friend went in the other day, and there were flies still. Try to add photos to this review but it wouldn't let me.I still have the photos though
Ice cream delicious!+
If I’m paying $23 for a triple pint, I expect it to be filled to the top. I always place mobile orders and they’re always a little low, but this is the worst it’s been.
Terrible Experience at Cold Stone - Avoid if You Have Allergies/Celiac!
I had a horrible experience at this Cold Stone location and will never return. Due to my allergies/Celiac disease, I requested a scoop of ice cream from a fresh tub to avoid cross-contamination. Every other Cold Stone location I’ve been to has had no problem accommodating this simple request, but not here.
The employee refused to help, claiming that the ice cream would be “rock solid” from the fresh tub. When I asked why other locations can do it and this one can’t, he said, “that’s just not what they do.” It felt like pure laziness on his part, not to mention a total lack of concern for customers with dietary restrictions.
If you have any allergies or specific needs, avoid this place at all costs. Clearly, they don’t care about providing good customer service. I will never be going back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered a cake to be picked up at 1:15. Arrives at 1:35 and it still wasn’t ready. Took another 15 mins then the employee said “here” and hands me a cake that looks like my 8 year old wrote on it himself. After I said thank you, he didn’t even acknowledge me and just walked away to another customer that walked in. Highly disappointed.
Atmosphere: 1
Food: 2
Service: 1
Infested with bathroom flies, even on the ice cream tubs inside the fridge. There's this guy who constantly banged around chairs and swept windows with a broom crushing bugs making more than enough noise. Terrible atmosphere.
Atmosphere: 1
Food: 1
Service: 1
If I could give no stars I would. I absolutely hate being a downer or even writing reviews but this place is absolutely gross. I used to take my kids all the time and it’s getting worse and worse. Big everywhere, the Reese’s cups are so old that the paper is hardly orange anymore. Bugs flying around the employees and food. Don’t even get me started on the bathrooms. I have the biggest bug bite I have even had in my life from walking into that bathroom. I look a look at the freezer and there’s dead bugs just everywhere on the ground. Even the outside is absolutely gross, like pick up the trash outside. I will never in my life again let my kids go here
The ice cream was excellent. The customer service from the employees behind the counter was fine. But we had a larger group and moved two tables together. A guy who seemed to be a manager came out and said “you’re going to put that table back, right?”. So rude and absolutely no way to speak to customers. There were little flies around the windows and my sister saw the little flies in the toppings.
Atmosphere: 3
Food: 4
Service: 3
a young man named alejandro had exquisite, exemplary, amazing, beautiful, wonderful, and unmatched service. ice cream was good, too. ??
Atmosphere: 5
Food: 5
Service: 5
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