The Bistro - Eat. Drink. Connect.®

Currently, the Bistro is closed for dinner with no reopening date.

First, the room was in severe need of renovation. There was a dead bug on my bathroom floor, hairs in my shower (I know they weren't mine because my hair is black), and the balcony was strewn with fall foliage (my stay was in late May) and animal p**** All this is forgivable, but the sole reason I may boycott Marriott is because of the rude GM. Several guests have had run-ins with her if you read the reviews - and where there is smoke, there is usually fire. I was hoping to get a room with two queen or double beds. At check-in, the front desk manager said I would be given such a room. When I got to the room, I was surprised to find a king bed and a pullout. Since I was traveling with my teenage daughter (I'm her dad), this configuration was less than ideal. I called downstairs asking if there had been a misunderstanding. A nice lady answered the phone and explained that there was a room with double beds available, but only for the first night of my 2 night stay. The GM snatched the phone away from her and intervened. (No, I did not ask to speak to the GM, and the helpful lady didn't even have time to formally transfer me.) The GM said I had to be out by 9am if there was to be a switch, to which I agreed. Then the GM entirely rescinded the offer and said, "We are not going to be moving people around." Usually, GMs offer solutions; they don't get in the way of their workers trying to provide excellent hospitality. The GM made two unwelcome calls to my room. The first was to tell me to call the Tournament Director, as if that would have made a difference with the hotel. She was rude and rigid on that call. Second, I called downstairs to get the GM's name in order to file a complaint with Marriott. The front desk clerk, not understanding that I simply wanted to know the GM's name, put the GM on the phone. Once I confirmed her name, I said thank you, and hung up in order to continue my call with Marriott customer service. The GM immediately called me back and aggressively sputtered, "Did you just hang up on me?" That's a first and not consistent with GM behavior, and luckily customer service heard it all. The GM then told me a number of falsehoods. She said all families from my soccer club got the same kind of room, since that is what the tournament director had blocked out. I did ask other families and several were able to obtain double beds. Also, my wife called the hotel in advance and put in a request for double beds and the request was not captured (naturally). And, I later learned that there were several rooms with double beds available that first night, not just one, and that the GM could have simply offered me an upgrade for a change in price. She never offered this solution, and it seems she was rather determined to keep me in my less than desirable room. Even now, as I work my case through customer service, the GM is deflecting blame on circumstances caused by others. She could have helped me, but she chose not to. Worse, she got in the way of her own worker's attempt to be helpful. And it seems that many of the complaints about the GM on this site get the same kind of treatment - deflection, no real apology, and no self-reflection.

1. I have accumulated enough points to use it for the stay. Surprisingly, very limited selection in Philly area was open once I selected 'pay by points'; 2. A newly renovated Courtyard Devon had a few open rooms for $$ but afforded me a wheelchair-accessible room for Marriott Points: a. a lovely little outside space was covered with garbage, bird excrement; b. bathroom corners/ walls, while recently renovated - where dusty/ stained underscoring perfunctory cleaning practices; 3. Next morning I asked to check out one day early and canceling my 2nd night stay, the lovely manager claimed that the hotel has a 2-day minimum - which was not noted neither on the reservation nor on the site. 4. Voice messages to the hotel manager (Cara McCary ?) were left unanswered. It is sad that wheelchaired customer would face dusty and dirt! It is quite upsetting that the brand loyalty is treated so shabbily! As hotels have been struggling through COVID losses this is no way to treat customers, wheelchaired or not. Respectfully, Regina Gurvich

My husband and I stayed here for one night while visiting my daughter close by that does not really have any accommodations. This is a little far away but a nice clean quiet property. In fact, there are signs that say to keep it quiet after 10 pm. Thank goodness. When we checked in, the woman at the front desk actually asked us if we needed restaurant recommendations! Wow! So sad that we have gotten used to little customer service these days and this was a welcome change. The room was smallish but nice and quiet at the end of a hallway. Everything else you would need is pretty close by. There is even a Whole Foods across the street. We will definitely be staying here again.

I had to come visit my daughter at Villanova and stayed for 4 nights. Location is perfect and walking distance to Whole Foods and Target. Warren was extra helpful and really great! Gym was clean. Will definitely stay next time we visit.

I had to relocate to this hotel during a storm on Christmas Day morning and the staff was especially kind allowing me to check in early. The hotel was clean, quiet and convenient to area shopping. Since I only stayed one night I have no idea what amenities were still available during the pandemic, but I appreciated the comfortable bed and a refrigerator that did not over freeze the food I had to transport with me.

This hotel proved to be the perfect "waiting room" for me! My husband had early morning surgery with an overnight at Bryn Mawr Hospital and I was not allowed inside due to COVID restrictions. I called the hotel the day prior to surgery to ask if I could wait in the lobby until check-in since I was dropping my husband off at 5:30 am. Amanda assured me I could hang out there and possibly get in a room by 10 am. I arrived at the hotel around 6 am and Tia was at the front desk. I had a reservation but explained to her that Amanda said I could wait in the lobby until a room was ready. Tia graciously checked me into a room immediately!!! That was such a blessing since we got up at 3 am to drive 1.5 hours and had the stress of surgery along with where would I could wait safely until I could get into a room. The room was clean, quiet and so comfortable. The hotel is conveniently located not too far from the hospital and near stores and restaurants. During my stay (until noon the next day), Laura was working the lobby. She was so sweet and kindly helped when my husband called the hotel frantic because I wasn't answering my cell phone. She also assured me I could stay in the lobby after check-out time if my husband was not yet discharged. This hotel provided me with 30 hours of comfort and safety during a stressful time. It is a well-maintained property with a wonderful staff! Thank you!

Horrible hotel and the worse customer service. Amanda Anthony seems like she’s Kara’s puppet and Kara Mikita is there for the paycheck. To cover themselves Kara told to corporate that I did not show my military ID which is false information!!! That’s after they new they were wrong as to why they didn’t grant me my military rate and I had to contact the corporate office in regard this manner. Kara Mikita said that the only way I could use my military rate is that if I was in for work related. Then when I contacted Kristin Callan from the corporate office and she investigated the issue she said that Kara Mikita said that the reason why i wasn’t granted my military rate Is because I didn’t show my military ID and not the true story that she didn’t grant military rates unless it was for leisure. Kara Mikita new that we are a military family because even our form of payment was through a military credit union or maybe she wasn’t paying attention or she just only wants her way and not pay attention for her guests needs. Guests were complaining on how far the elevators were and that the front desk don’t provide maps nor direction to their rooms. If this was my hotel I would want a worker like Kara Mikita to represent/work for my company as she frustrates people instead of taking care of their needs. I’m sure she wouldn’t like for her to get the same treatment that she gives others. Her costumer service is poor and I hope that Marriott solves this issue and that no other guests will be taken advantage the wrong way, mistreated and stressed the way my family and I were!

Great food Great service!