Chick-fil-A

Rams Head Food Ct, W Rosedale Ave, West Chester
(610) 436-2730

Recent Reviews

Sort by
Larry

I cannot stress this enough, this is a very poorly location. Complete and utter chaos and disorganization for the mobile order pick up and drive thru or even in restaurant pick up.

Its like they completely threw the organization and instructions that the franchise has in place out the window and yolo it every day.

I tried a few times over the year and it has consistently gotten more chaotic disorganized and slower. ( also you will want to be sure to check your order and if it is yours or if it is even all there 😅).

Do expect to have to wait a while cause they continually prepare and give out orders out of sync from the drive up or pick up order so you could get your order and then have to wait 20 minutes while they get to a car in-front of you.

Its a shame cause they seem like they are trying to make a good impression on social media and the community with bingo nights etc but maybe worry about getting your core business operations down first before doing trivial and bingo nights 😞

Atmosphere: 1

Food: 1

Service: 1

Lauren Kessler

Out of all the chick fila we have been to - the staff and food here were better than the others. Everyone was helpful and accommodating. The food was hot and fresh.

There is a staff member named Yuri who was helping a mom of 4 young kids. He was assisting her in cleaning up and also cleaning up the baby while she was helping her other kids. I have never witnessed that type of service before… Yuri went above and beyond - and then he also went around making sure everyone else had what they needed…

I hope Yuri gets acknowledged as well as the rest of the staff who were here today (11/15/25 lunchtime).

Atmosphere: 5

Food: 5

Service: 5

Gal from Pa

I got the kale salad, which I enjoy. 2nd time in a row I ordered the salad and received no fork. The first time I asked if I had one in The bag and she answered 'should be' and kept on walking. Food is good, but may not be worth my time and $.

Gregory Martin

Inaccurate orders are the norm.

Atmosphere: 4

Food: 4

Service: 2

AboveThe Noise

Service has deteriorated so badly the past year. Definitely check your entire drive through order every single time and just holdup the line. They have messed up our order several times in the past couple months and they have not returned my calls when I ask if they will deliver the missing food. All those kids in the drive through and I still have to do their job for them. Ridiculous!

Atmosphere: 3

Food: 3

Service: 1

Ohioguy

Nobody in line to order but yet they tell me to go sit down and someone will take my order. Sat thier for 10 minutes then left. Meanwhile thier is a group of about 10 associates huddled in a group in the drive through.

Atmosphere: 4

Food: 3

Service: 3

Mike Vanim

Chick-fil-A trains their employees to be respectful and polite at all times.
The consistency and quality of the food is always great.

Atmosphere: 5

Food: 5

Service: 5

Calvin Jordan

I love Chick-fil-A

Atmosphere: 5

Food: 5

Service: 5

Maria L

Stopped by with the kids to brag some lunch. Another great experience.

Atmosphere: 5

Food: 5

Service: 5

Albe

Just picked up my food and the service was terrible. Multiple employees walked past me and never acknowledged me while my food was sitting in the pick up area. One employee hands someone their food and walks off while I’m standing right next to them. Food is always good but the service is terrible.

Atmosphere: 5

Food: 5

Service: 1

user name

don’t know how to make an order right ….

Atmosphere: 1

Food: 1

Service: 1

Unique Williams

Chick is starting to taste better to me.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Deluxe Sandwich

nick mcgrath

Decided to give this place another try. They forgot my sauces and never gave me a fork for my food . This location does not live up to the chick fila standards

Atmosphere: 1

Food: 1

Service: 1

Sketch Morton

Wish I could give it one star. The worst service of any restaurant I have ever been to.

Atmosphere: 1

Food: 1

Service: 1

Karen Stokes

Ordered food - delivery was quick and the food was good.However when leaving the drive thru I heard attendant say to coworker the Sprite is empty. Well the sSprie I ordered was just water and they gave it to me anyway. Did not have time to go back

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Fries

Loading...