Philly Pretzel Factory

1075 West Chester Pike, West Chester
(610) 918-7100

Recent Reviews

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Jeffrey Mayo

The employees there are always so friendly and give the greatest service!

Deborah Smith

The ladies are very nice. We always get our pretzels here. We live in Honey Brook, Pa

Richard Warren

Excellent hot delicious fresh Philly pretzels at an affordable price with plenty of different mustards to add to your pretzels!!

Atmosphere: 5

Food: 5

Service: 5

Mick Constantino

Have to hit the Philly Pretzel Factory every trip back home. Great pretzels. Great friendly service. And Eagles banter!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 50 Pretzels

Sugg Smith

For the win ... Pretzels was still hot ❤️❤️❤️❤️❤️❤️❤️

Atmosphere: 5

Food: 5

Service: 5

Dan Whitty

We just stopped in for a few pretzels last minute. I didn't realize it was 10mins after they had already closed. The nice girl told us we could still order through the drive through. The whole staff was very pleasant and accommodating despite being closed. We ended up leaving with 10 pretzels and a very generous goody bag. All the food we got was excellent and the service was outstanding! Highly recommend this location!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custom Pretzels, Mini Cheesesteaks & Mini Dog, All Mini Dogs, 2 Pretzel Dogs, 50 Pretzels, All Mini Cheesesteaks

Michael Smith

Always will stocked staff very polite very good service.

Atmosphere: 5

Food: 5

Service: 5

Jim Skymba

Outstanding service and pretzels.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 1 Pretzel

Arthur M.

We were so happy to come here again !Sadly the rivet bucket we ordered was very under the normal quality, it was not tasty at all.. The dough was so thick we couldn't eat half of it.. super dry and hard.The pretzels were not fresh, probably made the previous day or we don't know... (We ordered around 2pm on Saturday).Usually it's good, so we don't know what happened. I would avoid the rivet bucket :)

Atmosphere: 5

Food: 2

Service: 3

Beth Long

Love this company. I need one closer to my house!!! I drive 45 minutes just to buy here!!

Atmosphere: 5

Food: 5

Service: 5

Mike Stearly

Great people that work there went there for some pretzels and I was talking to Jimmy and think he is the owner and gave me a sausage pretzel and some cheese steak pretzels to try they got my business whenever I need

Atmosphere: 5

Food: 5

Service: 5

sharon bones

I have always loved the pretzel factory but today was just so amazing, clansi who was the girl who helped me was super informative and so helpful and so unbelievably sweet. So hard to come by these days, it’s almost unreal. I would recommend going to this pretzel factory over any of the others because of customer care alone!

Atmosphere: 5

Food: 5

Service: 5

Kristina Lapsker

Great experience and best pretzels

Brigitte Louzeiro

Pretzels are always fresh and hot, the party trays are always a hit.

DM H.

Consistently top quality products and personnel.. . Even when under seige on Super Bowl Sunday. A big "Thank you" to them!

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