Dunkin'
390 Vineyard Way Suite 507, West Grove
(610) 345-5161
Recent Reviews
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Sometimes they are quick, sometimes they are slow. Hit or miss.
Pick a different location. This one is ran by children! and for a coffee shop they seem to be out of coffee almost all the time.
Only started getting breakfast here during the 6 meal deal started. They seem to have logistics issues since they are usually out of various menu items. The app doesn't tell you this, unlike McDonald's. They've given me caffeinated coffee a few times when I ordered decaf. Good thing I check it because I have medical issues it could aggravate..
They have one job and every time they hand me my coffee it taste like watered down piss I travel to other dunkins for this exact reason.
I like honeydew
Horrible service, too many people inside with bad service
Atmosphere: 1
Food: 4
Service: 1
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I had to edit this review to let every one know about the dm. This was his reply to my concerns, to blame the customer. Also love that he reviewed this business as 5 stars. I would say that’s a conflict of interest.
I utilize the drive thru because I usually have two small kids with me. Today I didn’t receive half of my order. I had to park and go in because the drive thru was too long to go back around. I was missing 2 bacon and donuts. I went in and no one even greeted me. When I know they saw I walked in with two bags. I finally got someone’s attention and she said I’ll show her. I guess meaning the girl who bags the order. Well I received my under cooked bacon and no seasoning. It’s called maple sugar snacking bacon. Well it’s just uncooked and nothing else. No sorry nothing.
Food: 1
Service: 2
Almost every time I come to this location I’m leaving with missing items or just completely the wrong order. Ordering a bagel with butter but receiving a bagel with butter AND cream cheese is wild. The bacon is always undercooked with no seasoning as well. I wouldn’t be so annoyed at this if it didn’t happen every single time I have been to this location.I think it comes down to laziness all in all. Save your time and $$ and go to any other surrounding location
Food: 1
I've held off reviewing in the past because I wanted to give them the benefit of the doubt and hoped that future experiences would be better, but it's just gets worse every time. This is the worst Dunkin I've ever been to. Super slow service, you order at the counter and the same girl taking orders, usually with an attitude, then ignores you and starts helping make drink orders for her friends. She clearly doesn't want to be there and doesn't hide it. You finally get your food from someone else who notices a group of people waiting for food and that a line has formed with no one being helped. Most of the time no matter how early or when you get there, they hardly have any of the most popular standard donuts, don't know who's in charge of food planning. It's pretty obvious that no one there has any prior food service or food service management experience. I feel bad leaving this review, but until they get themselves together I'd go somewhere else. This is not a one time occurrence, it happens every time I've been there, no matter the day or time. You literally have one job, coffee and donuts, and you can't do it.
Atmosphere: 3
Food: 3
Service: 1
I got a couple of coffee’s at the drive through and asked for cream only. The screen popped up showing cream and sugar. I said cream only. The girl said ok. I picked the coffees and the label said cream and sugar. The girl said they only had cream in them. Took them at there word, got home took a drink guess what they had sugar in them. It’s frustrating when you ask multiple times if the order is correct and it’s not. This is the third time this has happed to me.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Extremely slow and the employees spend time cooking food for their relatives rather than taking an order from paying customers. I waited 5 min and they didn't even take my order before I walked out cause they too busy cooking free food for high school kids. It's a joke.
Dang at least cook the bacon 😢. Picture doesn’t even do it justice, completely inedible. Iced coffee also very watery, order had 5 sugar and I taste like they forgot it completely.
Food: 1
Service: 5
It doesn't get any better than West grove Dunkin'!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Everytime I come to this location I am impressed with the dedication to details and the friendly service I receive! You can tell the staff is well trained and cares about there jobs, which is hard to find anymore. Bravo westgrove! Keep up the great work
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese Croissant Sandwich
Everytime I walk in, I always get greeted by the young ladies working there. They make conversation while giving me my donuts and always give me my food accurately and fast!!! I tend to tip due to this because they are the nicest workers I’ve experienced at a Dunkin in the past 20 years. Would definitely recommend to my family and friends!!!
Vegetarian options: Avocado Toast is good for vegetarians as well as the hash browns! yummy drinks!
Parking: So easy to get in and out of parking lot!! Especially for bad drivers.
Kid-friendliness: Donuts of any kind for the kids!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
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