Pathetic serving of steak uncharged $1.50 for the steak and got 1 pathetic scoop on top of my bowl filled with Rice and not enough meat to feed.a toddler
Food: 1
Service: 1
Champ9210
Takes a little while to get through the drive through
Atmosphere: 5
Food: 5
Service: 4
jarvis smith
Unfortunately this particular Panda Express is consistently good with not having the menu items available during the lunch hour.
And my experience on 12/26/24 was no different.
I came to order 3 plates. When I arrived I had to ask for the Honey Walnut Shrimp to be replenished as there were only two left. After about 15 minutes they were finally ready. I try to place my order for the second time only for the to not have enough super greens to complete my three orders. So now I’m told I will have to wait another 10/15 minutes. After 15 min return to the line inquiring about the status of the super greens only to find out that no one was told to cook any!!
The most upsetting part of my visit today was that my interactions were with the manager on duty, Jeff. He showed no sense of urgency or empathy towards my 30+ minute wait. And while he proceeded to ring up my transaction I kindly asked for a complementary fountain drink for my wait. That request was met with a blank stare a charge for the fountain drink.
Then to top it all off, when I returned to my hotel I discovered that the rice was under cooked and crunchy! I had to finish cooking it in the microwave.
I don’t like writing negative reviews but this could have easily been avoided had the manager been on top of his game. Over 40 minutes in wait time for menu items that should have been on the line, under cooked food, lack luster customer service from management and ZERO accountability. Not one apology for my wait time, missing menu items or inconvenience.
I hope this is not a reflection of the best practices for the franchise
Atmosphere: 2
Food: 2
Service: 1
кос Ф
very long service
Zen
Eh not anything to crave tbh, average at best
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bowl
Sarah Noll
Got food poisoning from cross contamination (a shrimp in my chicken). I am very allergic to shrimp. 0/10 :(
Atmosphere: 1
Food: 1
Service: 1
Brittany Hart
Shitty customer service. Go in 45 minutes before closing and they literally having nothing and refuse to make anything. Why the hell are you open if you can’t even be bothered to have food?
Atmosphere: 1
Food: 1
Service: 1
Daniel Bair
I traveled here from Jefferson hospital right after my wife gave birth my son wasn't no more then 24 hours old I walked in and they where very polite and kind even gave me a free panda for my baby I would definitely go back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Orange Chicken
Charlotte Tausche
Clean, well prepared food and friendly staff. Nicest panda I’ve ever been to!
I've never in my life waited in a takeout line for so long on such a regular basis. If you can get through that takeout line in under 20 minutes, it's a miracle. More often than not, they are out of half of the items that they advertise on the Menu
Atmosphere: 3
Food: 3
Service: 1
Natalie Lewis
I would've given no stars if I could!
Food: 1
Gio Bella
I had panda express from different locations, this place is the worse one by far. I ordered teriyaki chicken and picked it up and when I got home it was sweet and sour chicken. I called them and they told me that they ran out of teriyaki sauce. Never again will I go there. ??
Atmosphere: 3
Food: 1
Service: 1
Dustin Tanner
Food is awesome but this location barely gives you any food. Monroeville and a few other locations are way better for portion size.
Atmosphere: 5
Food: 3
Service: 5
Kevin Miller
First time impression I was not blown away with there food and I'm still not. It's missing the Chinese vibe and atmosphere. But I've had way better. This place isn't even a close second to any Chinese Restaurant I've been to.
Potato is ingredient in all there food
Atmosphere: 3
Food: 2
Service: 3
Pathetic serving of steak uncharged $1.50 for the steak and got 1 pathetic scoop on top of my bowl filled with Rice and not enough meat to feed.a toddler
Food: 1
Service: 1
Takes a little while to get through the drive through
Atmosphere: 5
Food: 5
Service: 4
Unfortunately this particular Panda Express is consistently good with not having the menu items available during the lunch hour.
And my experience on 12/26/24 was no different.
I came to order 3 plates. When I arrived I had to ask for the Honey Walnut Shrimp to be replenished as there were only two left. After about 15 minutes they were finally ready. I try to place my order for the second time only for the to not have enough super greens to complete my three orders. So now I’m told I will have to wait another 10/15 minutes. After 15 min return to the line inquiring about the status of the super greens only to find out that no one was told to cook any!!
The most upsetting part of my visit today was that my interactions were with the manager on duty, Jeff. He showed no sense of urgency or empathy towards my 30+ minute wait. And while he proceeded to ring up my transaction I kindly asked for a complementary fountain drink for my wait. That request was met with a blank stare a charge for the fountain drink.
Then to top it all off, when I returned to my hotel I discovered that the rice was under cooked and crunchy! I had to finish cooking it in the microwave.
I don’t like writing negative reviews but this could have easily been avoided had the manager been on top of his game. Over 40 minutes in wait time for menu items that should have been on the line, under cooked food, lack luster customer service from management and ZERO accountability. Not one apology for my wait time, missing menu items or inconvenience.
I hope this is not a reflection of the best practices for the franchise
Atmosphere: 2
Food: 2
Service: 1
very long service
Eh not anything to crave tbh, average at best
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bowl
Got food poisoning from cross contamination (a shrimp in my chicken). I am very allergic to shrimp. 0/10 :(
Atmosphere: 1
Food: 1
Service: 1
Shitty customer service. Go in 45 minutes before closing and they literally having nothing and refuse to make anything. Why the hell are you open if you can’t even be bothered to have food?
Atmosphere: 1
Food: 1
Service: 1
I traveled here from Jefferson hospital right after my wife gave birth my son wasn't no more then 24 hours old I walked in and they where very polite and kind even gave me a free panda for my baby I would definitely go back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Orange Chicken
Clean, well prepared food and friendly staff. Nicest panda I’ve ever been to!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I've never in my life waited in a takeout line for so long on such a regular basis. If you can get through that takeout line in under 20 minutes, it's a miracle.
More often than not, they are out of half of the items that they advertise on the Menu
Atmosphere: 3
Food: 3
Service: 1
I would've given no stars if I could!
Food: 1
I had panda express from different locations, this place is the worse one by far. I ordered teriyaki chicken and picked it up and when I got home it was sweet and sour chicken. I called them and they told me that they ran out of teriyaki sauce. Never again will I go there. ??
Atmosphere: 3
Food: 1
Service: 1
Food is awesome but this location barely gives you any food. Monroeville and a few other locations are way better for portion size.
Atmosphere: 5
Food: 3
Service: 5
First time impression I was not blown away with there food and I'm still not. It's missing the Chinese vibe and atmosphere. But I've had way better. This place isn't even a close second to any Chinese Restaurant I've been to.
Atmosphere: 4
Food: 3
Service: 4
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