We were there yesterday and my family and I were extremely disappointed. The appetizer came out with our meals at the same time almost an hour after ordering. The food wasn't worth the wait. Everything was somewhat cold. We won't be going back.
Rob Lochard
Normally I am fairly happy eating st this BWW location for BoGo Tuesdays. Not sure what went so so wrong compared to past visits. We were seating quickly and thr place was not nearly as packed as the previous week. Orders thr usual right away. 45 mins later the order comes out and its the most pathetic incomplete plates we have ever had. The wings were barely seasoned cold,dry and tiny. They looked like they were out on the counter all week. The waitress saw this was not fair and called for the manager. When the manager arrived she quickly saw that the order was not right and incomplete. She explained that she would redo the order herself free of cost and would do it herself in a reasonable amount of time. Free desserts were offered so my wife ordered one. The replacement order came out in about 15mins and was 1000x better. The manager lived up to her word that would be much better. The end of our visit 2.5 hrs from the time we walked in the waitress hands over the bill and sadly the only thing was discounted was the 6 dollar Dessert. She and the manager explained that we were not charged for the original bad batch and she was only covering the vost of the dessert. We found the overall experience to be pretty disheartening especially since we visit about once a week. Waiting over an hr for a simple order of wings and being told we dont have to pay for the first batch,which we didn't touch was not a favor. Overall yes j would probably go back. I just wish that communication between kitchen and and waitress was better. She told us the hold up was due to to running out of wings and waiting for a new batch which didn't add up since the couple that came way after us received their wings way before us. Also the manager should of told us that we didn't have to pay for the first incomplete batch-we never planned on paying for them. We were about to walk out and go somewhere else until the manager stated she was going to make it right for us. I shiuld had taken pics like I normally do. But I was so tired and hungry that I just didn't bother. Let's see how next week's visit turns out.
Atmosphere: 4
Food: 3
Service: 2
datina moore
I went in the restaurant to place my order for a chicken fingers and a chicken buffalo wrap. They got the chicken fingers right but they me a chicken sandwich instead of a wrap, I had to wait almost an hour total to get my order right. I spoke to the manager on duty she was no help, she said they only had 1 cook. When the food came it was not good. I was very disappointed. I will never go to this location again.
Atmosphere: 5
Food: 2
Service: 1
Jill Stauf
This review is for the Buffalo Wild Wings #0474, I believe the town is Whitehall PA. We stopped in for a quick bite to eat, we sat down around 6:30 pm. There was no wait as the restaurant was fairly empty. We were seated promptly. Our server Jenna greeted us and took our drink order. She was busy with tables and it did not look like there was a bartender so she was filling drink orders as well. We placed our order, burger and chicken. We did wait a little while for the food to arrive, we were just about to ask where it was when it was brought out to us. The crispy dippers were just okay, they were warm not hot. The breading was very dried out and hard. The fries were the nothing memorable, edible but not hot. I did not finish the chicken or fries it as it was not enjoyable. The all American burger was good, we had ordered tater tots with the burger and they were okay. This is not the Buffalo Wild Wings food we are used to getting. This was the first time we dined at this location. We love our BWW that is on Long Island. It is always busy, lively and great food. This one has seen better days.
Atmosphere: 3
Food: 3
Service: 4
yong jian chai
carmen was awesome!
Pam Lafram
Everything was great about dinner tonight! The staff here know how to do it!
Atmosphere: 5
Food: 5
Service: 5
A.C. Collette (AC)
Terrible food that tasted like it was spoiled. Terrible service. Kept forgetting our items. Waiter screwed up our order. Waiter didn't care either. Never again.
Atmosphere: 3
Food: 1
Service: 1
Timothy Knerr
Sister's wings were too spicy and should've been mild.
Atmosphere: 5
Food: 3
Service: 5
bewareofducks
Me and the other four people that went all got sick after eating the food there. We all had different items too.
Atmosphere: 1
Food: 1
Service: 3
Robert Burns
I did an online order for my family. We placed our order on a Sunday evening. Was quoted a time of 5:50pm. Got there at 550, parking lot was full which was fair for gameday. Went in and was told 5 more minutes and then staff would disappear. Other people came out from back just talking with each other and not making any attempt to assist others that came in. 40 minutes later past the time we were told for pick up the food was ready. Food was hot but quality lacking. Won't be ordering from here in the near future.
If you place an order online. Show up 30 min later than what you stated. It might actually be close to being ready by then...
Atmosphere: 1
Food: 1
Service: 1
Isa Peralta
I would've been better off going to a drive thru for half the price. We got there and sat waiting for a server. When she finally came she apologized and said she would be with us soon. I said sure no worries. I've been a server so I understand being busy. They had her covering the bar and the table section. She was friendly but I knew as soon as she started to take our orders and not writing them down that it would be a mess. Indent understand why restaurants think things a flex. 9/10 they will forget something...and forget she did. Drink order was wrong, food order was wrong but what disappointed me the most was that the food took long and when it came it was cold. The food was also very poor quality. No silverware on the table and no napkins at a wing place no less. I sent the wings back and just asked her to remove it from the check because it had been so long waiting that I needed to get the kids home. Their food was cold as well but I just needed them to eat and didn't have time to stop anywhere else. A complete waste of $70. Fast food would have been better, fresher and more affordable. Don't waste your hard earned money, I wish I hadn't.
Christopher Santo
Everytime I come here I'm reminded of why I stay away so long. Ordered pick up and have been in the lobby 15 minutes waiting for someone to acknowledge I am even here. What a joke. So unprofessional and unorganized. It's 5:30 pm on a Thursday, so it's not like the place is packed. Do yourself a favor and raise a chicken and cook it. It will be ready before your order.
Atmosphere: 5
Food: 3
Service: 1
Kaylyn Walker
service on saturday night bartender was absolutely terrible, very rude bartender. was mad about having extra tables. she gave every single person a nasty attitude and was slamming every bar drunk she made to make it be known she was in a bad mood . i will NEVERRRR come back here AGAIN !
We were there yesterday and my family and I were extremely disappointed. The appetizer came out with our meals at the same time almost an hour after ordering. The food wasn't worth the wait. Everything was somewhat cold. We won't be going back.
Normally I am fairly happy eating st this BWW location for BoGo Tuesdays. Not sure what went so so wrong compared to past visits. We were seating quickly and thr place was not nearly as packed as the previous week. Orders thr usual right away. 45 mins later the order comes out and its the most pathetic incomplete plates we have ever had. The wings were barely seasoned cold,dry and tiny. They looked like they were out on the counter all week. The waitress saw this was not fair and called for the manager. When the manager arrived she quickly saw that the order was not right and incomplete. She explained that she would redo the order herself free of cost and would do it herself in a reasonable amount of time. Free desserts were offered so my wife ordered one. The replacement order came out in about 15mins and was 1000x better. The manager lived up to her word that would be much better. The end of our visit 2.5 hrs from the time we walked in the waitress hands over the bill and sadly the only thing was discounted was the 6 dollar Dessert. She and the manager explained that we were not charged for the original bad batch and she was only covering the vost of the dessert. We found the overall experience to be pretty disheartening especially since we visit about once a week. Waiting over an hr for a simple order of wings and being told we dont have to pay for the first batch,which we didn't touch was not a favor. Overall yes j would probably go back. I just wish that communication between kitchen and and waitress was better. She told us the hold up was due to to running out of wings and waiting for a new batch which didn't add up since the couple that came way after us received their wings way before us. Also the manager should of told us that we didn't have to pay for the first incomplete batch-we never planned on paying for them. We were about to walk out and go somewhere else until the manager stated she was going to make it right for us. I shiuld had taken pics like I normally do. But I was so tired and hungry that I just didn't bother. Let's see how next week's visit turns out.
Atmosphere: 4
Food: 3
Service: 2
I went in the restaurant to place my order for a chicken fingers and a chicken buffalo wrap. They got the chicken fingers right but they me a chicken sandwich instead of a wrap, I had to wait almost an hour total to get my order right. I spoke to the manager on duty she was no help, she said they only had 1 cook. When the food came it was not good. I was very disappointed. I will never go to this location again.
Atmosphere: 5
Food: 2
Service: 1
This review is for the Buffalo Wild Wings #0474, I believe the town is Whitehall PA. We stopped in for a quick bite to eat, we sat down around 6:30 pm. There was no wait as the restaurant was fairly empty. We were seated promptly. Our server Jenna greeted us and took our drink order. She was busy with tables and it did not look like there was a bartender so she was filling drink orders as well. We placed our order, burger and chicken. We did wait a little while for the food to arrive, we were just about to ask where it was when it was brought out to us. The crispy dippers were just okay, they were warm not hot. The breading was very dried out and hard. The fries were the nothing memorable, edible but not hot. I did not finish the chicken or fries it as it was not enjoyable. The all American burger was good, we had ordered tater tots with the burger and they were okay. This is not the Buffalo Wild Wings food we are used to getting. This was the first time we dined at this location. We love our BWW that is on Long Island. It is always busy, lively and great food. This one has seen better days.
Atmosphere: 3
Food: 3
Service: 4
carmen was awesome!
Everything was great about dinner tonight! The staff here know how to do it!
Atmosphere: 5
Food: 5
Service: 5
Terrible food that tasted like it was spoiled. Terrible service. Kept forgetting our items. Waiter screwed up our order. Waiter didn't care either. Never again.
Atmosphere: 3
Food: 1
Service: 1
Sister's wings were too spicy and should've been mild.
Atmosphere: 5
Food: 3
Service: 5
Me and the other four people that went all got sick after eating the food there. We all had different items too.
Atmosphere: 1
Food: 1
Service: 3
I did an online order for my family. We placed our order on a Sunday evening. Was quoted a time of 5:50pm. Got there at 550, parking lot was full which was fair for gameday. Went in and was told 5 more minutes and then staff would disappear. Other people came out from back just talking with each other and not making any attempt to assist others that came in. 40 minutes later past the time we were told for pick up the food was ready. Food was hot but quality lacking. Won't be ordering from here in the near future.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
If you place an order online. Show up 30 min later than what you stated. It might actually be close to being ready by then...
Atmosphere: 1
Food: 1
Service: 1
I would've been better off going to a drive thru for half the price. We got there and sat waiting for a server. When she finally came she apologized and said she would be with us soon. I said sure no worries. I've been a server so I understand being busy. They had her covering the bar and the table section. She was friendly but I knew as soon as she started to take our orders and not writing them down that it would be a mess. Indent understand why restaurants think things a flex. 9/10 they will forget something...and forget she did. Drink order was wrong, food order was wrong but what disappointed me the most was that the food took long and when it came it was cold. The food was also very poor quality. No silverware on the table and no napkins at a wing place no less. I sent the wings back and just asked her to remove it from the check because it had been so long waiting that I needed to get the kids home. Their food was cold as well but I just needed them to eat and didn't have time to stop anywhere else. A complete waste of $70. Fast food would have been better, fresher and more affordable. Don't waste your hard earned money, I wish I hadn't.
Everytime I come here I'm reminded of why I stay away so long. Ordered pick up and have been in the lobby 15 minutes waiting for someone to acknowledge I am even here. What a joke. So unprofessional and unorganized. It's 5:30 pm on a Thursday, so it's not like the place is packed. Do yourself a favor and raise a chicken and cook it. It will be ready before your order.
Atmosphere: 5
Food: 3
Service: 1
service on saturday night bartender was absolutely terrible, very rude bartender. was mad about having extra tables. she gave every single person a nasty attitude and was slamming every bar drunk she made to make it be known she was in a bad mood .
i will NEVERRRR come back here AGAIN !
Atmosphere: 5
Food: 4
Service: 1
Awesome place good food
Atmosphere: 5
Food: 5
Service: 5
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