Works didn’t know what was going on. Yelling and trying with customers. Had a birthday day party there was no organization or flow.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pizza
Nathan Ramos
This is for those who do not want to read an entire review. I will make it simple. Do not have a Birthday Party at this place. Not worth it. Now, if you want more information, keep reading. We decided to have our child's birthday party at this location. From the moment we walked in the door, it was a mess. No one knew where we were supposed to be after finding someone who told us where our table was. We waited 15-20 minutes before our birthday hosts even came to speak to us. Remember, our party started at 4:00. By 4:30, they finally had us starting. The table was set, and we had game cards and socks for the kids to jump on the trampoline. ( which they never did ) due to it being overcrowded and no one really whiching the kids. Our party host wasn't around much after the 4:20 first contact. Again, remember that the party started at 4:00. At 5:55, the part host tells us we need to start wrapping up cause our party ends at 6:15. We ask for some utensils to cut the cake. She didn’t bring out the utensils until 615 When she brought the utensil, she said we had to move the cake to another table because the next part was coming, and we couldn’t use any of the table surrounding the party table because they were also gonna be used for the next party. And she then asked us to pay. She told us she took tips on the card or cash. I waited 10 minutes out front, and no one even came to take my payment on top of all of that. There was a strong smell of marijuana the entire time we were there. There was no toilet paper in the bathroom. Not to mention, half the game didn't even work. A horrible experiences, I will never have a birthday party or recommend anyone I know to have a party at Chuck E. Cheese. It is incredibly disorganized and unsanitary, and the type of clientele it attract is terrible. I was very disappointed and dissatisfied for a party that cost over $300.
Atmosphere: 1
Food: 2
Service: 1
D
Kids enjoyed it they had fun playing the games and running around.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pizza
Jessenia ramirez
I want to be clear my party host was a Gem, with that said management need to get it together! I want you to understand one thing, we paid $457 for a 2 hour slot, and a party host, yet they kept taking our party host because they had no one to dress up as the mouse! Which left us with no host for a while, looking for basic utensils, and needing simple questions answered. The other party host was amazing trying to help us with anything they could. But again, if we paid so much our party host should of never been taken. And I wasn't going to complain at all, but one thing set me off and made me want to wear orange in jail, all my guest was disgusted by the behavior of this one lady who came from the back room by the kitchen (chunky lady) the birthday girl was a 4 year old child who is non verbal, she was a inch from yelling at my child in the blaster the two party host was in shock that she even was so disrespectful, and my husband and I lost it with her. Borderline yelling at my daughter was unprofessional and unacceptable and if this is the type of people working there I will never take my children there again! Management needs to fire this lady, not only did she treat my child this way, she treated the party host this way causing a hustle work environment for those poor girls. If they can't speak up for themselves I will! Those host was great even with all the circumstances, that lady was horrible and for almost $500 I expected better attitude from that lady whoever she was, because she ain't even give her name when asked she just walked away. I truly wish I didn't take my children there just from that 1 lady talking to my 4 year old that way.
Atmosphere: 5
Food: 5
Service: 1
David Benavidez
Pineapple was damage in the fruit and vegetables stand , in general food was expensive than normal and do not fill it out my expectations
Atmosphere: 4
Food: 1
Service: 3
Ronald Eyrich
The people are very helpful and very attentive makes for a great experience for birthday partys or just an impromptu visit.....food was good lots of choices.....membership looks to be worth it especially for your children
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Birthday Cake, Pizza
Tiffany Steiff
Please hire more workers. Staff jumps from prizes to registers to check-ins to the trampolines and lines get backed up when they expect one person to jump between 2-3 different stations for lengths of time.
Atmosphere: 3
Food: 3
Service: 3
Dave Reiter
We went during the week so it wasn't to crowded. I haven't been there in years. The games have been updated and I liked that you can purchase time to play and the coin option. We don't go there to eat.
Kid-friendliness: This would be obvious. They do stamp the hands of your party and check them when you leave. It adds a little layer of security.
Wheelchair accessibility: They have a nice ramp.
Atmosphere: 4
Food: 2
Service: 3
Steve B
Well they got rid of the stage characters and it's only a big screen TV playing different songs with the characters. Prices are about the same. Nothing special.
Have not been to a chucky cheese in a long time. Took my twelve and three year old. The games were alright I feel there’s less games then there used to be or maybe this is just a small ovation. The pizza was alright. There was one staff member that was extremely rude on two desperate occasions. Her face looked miserable as well at all times. Not good for a place for children. Every other staff member was nice thank goodness. I’ll make the drive to a further one, won’t be going back to that one.
Atmosphere: 3
Food: 3
Service: 1
Beatrice Watford
Mondays are awesome! The new trampoline center is great! Pass holders should be able to use discount for trampoline time. Overall great visit. GM Ashley is amazing! Multitasking with a smile!
Atmosphere: 5
Food: 4
Service: 5
C. B.
Recently had my granddaughter’s 6th birthday party here. This decision was based on a birthday party attended at a Chuck E. Cheese in NYC a few months ago - that was a fantastic experience! Unfortunately, not the same at this location.
The Good: My granddaughter was oblivious to the inadequacies and she had a blast. Kids were rambunctious but staff didn’t overreact and kids thoroughly enjoyed themselves.
They did have a table set up with tablecloths and a sign.
Each kid was given a reusable cup with swirly straw which they enjoyed. But, cups quickly got mixed up and kids were drinking from random cups. Would have been a nice touch to provide a permanent marker for us to label cups.
The Bad: The limited staff was pathetically slow and lacked communication skills. They didn’t provide much direction, information, or supplies unless we made an inquiry or request.
The pizza slices were ridiculously small. Kids were told they could have one or two slices. All opted for 2 which combined were still barely larger than half of a single pizzeria slice. Also, they started bringing pizza out without enough warning. An announcement was made and pizza was brought out almost simultaneously. Kids were in the midst of playing games and by the time we got them all back to the table, the server was gone and we would up serving the kids.
The mouse character was severely lethargic and didn’t demonstrate the least bit of enthusiasm. Come on this was a little kids party and the character should be required to bring life to the character. Instead s/he barely moved to the music. Again, the kids didn’t notice but all the adults did.
At the end of the allotted time the server informed us we were responsible for clean up and could only remain in that area for 15 minutes but we could move to other tables and stay as long as we liked. Having to clean up seems like it should be an employee responsibility, but we took it in stride and made quick work of it.
Being able to remain longer for the kids to play was promising, but turned into yet another problem. After watching us move the gifts and belongings to another area the server told us that the tables we chose were still part of the designated party area and would have to move again. It should have been pointed out where we could move to so we didn’t have to move twice. Additionally, another party ended around the time ours started and that group was permitted to remain in the designated party area for far longer than 15 minutes- closer to an hour before they left.
It’s a shame that the service was so pathetic especially since we know from first hand experience that some locations provide a top notch experience. Unfortunately, the same can’t be said for this location.
Atmosphere: 3
Food: 2
Service: 1
Angelica Rodriguez
Wish they would add more games and lower the tickets for some of the game winner options
Service: 5
Ashley Hernandez
Showed up for a birthday party, and purchased a seperate play card for my daughter to also enjoy, the website had a coupon for 60 min you buy, you get a 60 min card free. I asked the lady if I can use it , she said no it's only during the week. I asked another employee if she can try it. And she said yes and it worked. But the other lady was refusing to come to the front desk to offer me my other card or a refund. Very unprofessional. Very rude. And it literally just takes a simple service that I obviously was purchasing to have. Which she denied.
i love chuck sad mine closed down
Works didn’t know what was going on. Yelling and trying with customers. Had a birthday day party there was no organization or flow.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pizza
This is for those who do not want to read an entire review. I will make it simple. Do not have a Birthday Party at this place. Not worth it. Now, if you want more information, keep reading. We decided to have our child's birthday party at this location. From the moment we walked in the door, it was a mess. No one knew where we were supposed to be after finding someone who told us where our table was. We waited 15-20 minutes before our birthday hosts even came to speak to us. Remember, our party started at 4:00. By 4:30, they finally had us starting. The table was set, and we had game cards and socks for the kids to jump on the trampoline. ( which they never did ) due to it being overcrowded and no one really whiching the kids. Our party host wasn't around much after the 4:20 first contact. Again, remember that the party started at 4:00. At 5:55, the part host tells us we need to start wrapping up cause our party ends at 6:15. We ask for some utensils to cut the cake. She didn’t bring out the utensils until 615 When she brought the utensil, she said we had to move the cake to another table because the next part was coming, and we couldn’t use any of the table surrounding the party table because they were also gonna be used for the next party. And she then asked us to pay. She told us she took tips on the card or cash.
I waited 10 minutes out front, and no one even came to take my payment on top of all of that. There was a strong smell of marijuana the entire time we were there. There was no toilet paper in the bathroom. Not to mention, half the game didn't even work. A horrible experiences, I will never have a birthday party or recommend anyone I know to have a party at Chuck E. Cheese. It is incredibly disorganized and unsanitary, and the type of clientele it attract is terrible. I was very disappointed and dissatisfied for a party that cost over $300.
Atmosphere: 1
Food: 2
Service: 1
Kids enjoyed it they had fun playing the games and running around.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pizza
I want to be clear my party host was a Gem, with that said management need to get it together! I want you to understand one thing, we paid $457 for a 2 hour slot, and a party host, yet they kept taking our party host because they had no one to dress up as the mouse! Which left us with no host for a while, looking for basic utensils, and needing simple questions answered. The other party host was amazing trying to help us with anything they could. But again, if we paid so much our party host should of never been taken. And I wasn't going to complain at all, but one thing set me off and made me want to wear orange in jail, all my guest was disgusted by the behavior of this one lady who came from the back room by the kitchen (chunky lady) the birthday girl was a 4 year old child who is non verbal, she was a inch from yelling at my child in the blaster the two party host was in shock that she even was so disrespectful, and my husband and I lost it with her. Borderline yelling at my daughter was unprofessional and unacceptable and if this is the type of people working there I will never take my children there again! Management needs to fire this lady, not only did she treat my child this way, she treated the party host this way causing a hustle work environment for those poor girls. If they can't speak up for themselves I will! Those host was great even with all the circumstances, that lady was horrible and for almost $500 I expected better attitude from that lady whoever she was, because she ain't even give her name when asked she just walked away. I truly wish I didn't take my children there just from that 1 lady talking to my 4 year old that way.
Atmosphere: 5
Food: 5
Service: 1
Pineapple was damage in the fruit and vegetables stand , in general food was expensive than normal and do not fill it out my expectations
Atmosphere: 4
Food: 1
Service: 3
The people are very helpful and very attentive makes for a great experience for birthday partys or just an impromptu visit.....food was good lots of choices.....membership looks to be worth it especially for your children
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Birthday Cake, Pizza
Please hire more workers. Staff jumps from prizes to registers to check-ins to the trampolines and lines get backed up when they expect one person to jump between 2-3 different stations for lengths of time.
Atmosphere: 3
Food: 3
Service: 3
We went during the week so it wasn't to crowded. I haven't been there in years. The games have been updated and I liked that you can purchase time to play and the coin option. We don't go there to eat.
Kid-friendliness: This would be obvious. They do stamp the hands of your party and check them when you leave. It adds a little layer of security.
Wheelchair accessibility: They have a nice ramp.
Atmosphere: 4
Food: 2
Service: 3
Well they got rid of the stage characters and it's only a big screen TV playing different songs with the characters. Prices are about the same. Nothing special.
Atmosphere: 3
Service: 3
Restaurantji Recommends
Have not been to a chucky cheese in a long time. Took my twelve and three year old. The games were alright I feel there’s less games then there used to be or maybe this is just a small ovation. The pizza was alright. There was one staff member that was extremely rude on two desperate occasions. Her face looked miserable as well at all times. Not good for a place for children. Every other staff member was nice thank goodness. I’ll make the drive to a further one, won’t be going back to that one.
Atmosphere: 3
Food: 3
Service: 1
Mondays are awesome! The new trampoline center is great! Pass holders should be able to use discount for trampoline time. Overall great visit. GM Ashley is amazing! Multitasking with a smile!
Atmosphere: 5
Food: 4
Service: 5
Recently had my granddaughter’s 6th birthday party here. This decision was based on a birthday party attended at a Chuck E. Cheese in NYC a few months ago - that was a fantastic experience! Unfortunately, not the same at this location.
The Good: My granddaughter was oblivious to the inadequacies and she had a blast. Kids were rambunctious but staff didn’t overreact and kids thoroughly enjoyed themselves.
They did have a table set up with tablecloths and a sign.
Each kid was given a reusable cup with swirly straw which they enjoyed. But, cups quickly got mixed up and kids were drinking from random cups. Would have been a nice touch to provide a permanent marker for us to label cups.
The Bad: The limited staff was pathetically slow and lacked communication skills. They didn’t provide much direction, information, or supplies unless we made an inquiry or request.
The pizza slices were ridiculously small. Kids were told they could have one or two slices. All opted for 2 which combined were still barely larger than half of a single pizzeria slice. Also, they started bringing pizza out without enough warning. An announcement was made and pizza was brought out almost simultaneously. Kids were in the midst of playing games and by the time we got them all back to the table, the server was gone and we would up serving the kids.
The mouse character was severely lethargic and didn’t demonstrate the least bit of enthusiasm. Come on this was a little kids party and the character should be required to bring life to the character. Instead s/he barely moved to the music. Again, the kids didn’t notice but all the adults did.
At the end of the allotted time the server informed us we were responsible for clean up and could only remain in that area for 15 minutes but we could move to other tables and stay as long as we liked. Having to clean up seems like it should be an employee responsibility, but we took it in stride and made quick work of it.
Being able to remain longer for the kids to play was promising, but turned into yet another problem. After watching us move the gifts and belongings to another area the server told us that the tables we chose were still part of the designated party area and would have to move again. It should have been pointed out where we could move to so we didn’t have to move twice. Additionally, another party ended around the time ours started and that group was permitted to remain in the designated party area for far longer than 15 minutes- closer to an hour before they left.
It’s a shame that the service was so pathetic especially since we know from first hand experience that some locations provide a top notch experience. Unfortunately, the same can’t be said for this location.
Atmosphere: 3
Food: 2
Service: 1
Wish they would add more games and lower the tickets for some of the game winner options
Service: 5
Showed up for a birthday party, and purchased a seperate play card for my daughter to also enjoy, the website had a coupon for 60 min you buy, you get a 60 min card free. I asked the lady if I can use it , she said no it's only during the week. I asked another employee if she can try it. And she said yes and it worked. But the other lady was refusing to come to the front desk to offer me my other card or a refund. Very unprofessional. Very rude. And it literally just takes a simple service that I obviously was purchasing to have. Which she denied.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Cheesy Bread
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