Chipotle Mexican Grill

Ordered a burrito bowl from their app and they sent me tacos. Would have just went and got the right order if I wasn’t at work but I called and ofc I get customer service and not the actual restaurant. Told me they couldn’t send me the right order and I would have to reorder again and wait for my refund. This Chipotle has always been ghetto but ts just the closest one onto my job. Since I can’t get in contact with the store through a normal phone call I’ll leave my message here. Teach your employees how to read the difference between tacos and a burrito bowl, it’s fast food not rocket science. I know the job does not require any kind of education but this is simple.

Atmosphere: 1

Food: 1

Service: 1

The prices have shot UP. The food quality has dropped to an all time LOW. And the worst part are the workers who make you feel uncomfortable and give you extremely small portions. My years as a loyal Chipotle customer are over.

Atmosphere: 1

Food: 1

Service: 1

The staff were nice and the location was kind of clean, but this is the second time the white rice was not fully cooked. I cannot imagine why that is, but the staff spent most of the time, laughing and chatting.

Atmosphere: 4

Food: 3

Service: 5

The White rice was a little bit undercook but everything else was perfect and great

Atmosphere: 5

Food: 4

Service: 5

My friend asked for a water cup. The employee said “ are you gonna get water”. My friend said “no”. The employee proceeded to give him the cup any way k owing full well my friend was not getting water. Then as my friend did what he said he was going to do, the employee proceeded to kick all of us out in 10 degree weather. Worst service I’ve had in chipotle in a minute.

Atmosphere: 1

Food: 1

Service: 1

I got dinner delivered and the steak was hard as a rock, I’m not being sarcastic or extra the steak was so dry we couldn’t chew it. They should be ashamed to send that to a customer. I tried calling the store to let them know they could be making people sick with old meat seating out for who knows how many hours and it’s impossible to talk to a person in the store, I call customer care and they want me to call uber eats, but why would I complain to them? They just delivered the nasty food chipotle packed for us …. Ughh so annoyed

Food: 1

Service: 1

One of the nastiest restrooms i’ve ever been in. Also food portion is for a toddler

I walked in and got my lunch this afternoon on 12/09/25. The guy who served me looked like he had just finished training and hadn’t been on the job very long. He tried to give me as little food as possible, and when he finished preparing my lunch, the bowl was only about half full. I believe the new employees are being trained to serve less food in order to increase profit per serving.

I know Chipotle has been having financial issues as their stock price has dropped. Now it feels like they’re stuck in a bizarre loop: lower profits lead them to cut portions, smaller portions drive customers away, and that only worsens their financial problems.

Since the pandemic, things have just gotten worse and worse. For the first time, I actually feel like I hope they go out of business, because they’re no longer able to compete with other restaurants in terms of service.

Atmosphere: 1

Food: 1

Service: 1

Extremely disappointed in my recent visit, they put a bunch of sour cream on my order when I did not order it. I do not eat sour cream in this ruined my meal, I would like a refund or a free replacement meal. It's difficult to reach your store via phone.

Atmosphere: 4

Food: 4

Service: 2

My parents ordered food for me here ay around 8:30pm. The serving was soooo small.. like kid's size serving. The burrito was not wrapped properly, the food were spilling. My mom said something about the serving and the way the burrito was wrapped but they ignored her and they didn't even give the receipt.

Atmosphere: 1

Food: 1

Service: 1

I ordered a pick up order today and when I got home realized the two bowls I ordered were completely incorrect. I understand things happen and normally would’ve just eaten it but it had ingredients that I cannot eat. I drove all the way back to the restaurant and politely asked them to remake it. The employee who I asked was very helpful and began to remake my order. When who I assume was the manager realized she started very loudly asking the staff who made the bowl and the entire staff including the manager started making a joke of it which was super uncomfortable for me as the customer. The manager said to the staff (not me) that whoever did it just put the lids onto a different order and then expressed dissatisfaction in the fact that the order was being remade which is kind of gross considering it must’ve been sitting there for a while. This happened when I was super hangry after a really long day but I mean I feel like this could’ve been handled in a much better manner.

Atmosphere: 1

Food: 1

Service: 1

Smallest portion I’ve ever had from a chipotle.
You would think they would have made it a significant size being that I had to go back into return the first takeout order because they gave me the wrong items. Sad shameful and I won’t come back.
I saw the low rating of this location before ordering and I should have paid more attention.
Next time I will trust the reviews.
Lucky I was only getting takeout mobile order cause my child was sleeping in the car and I didn’t have to drive home and come back.
Shameful.

Atmosphere: 1

Food: 1

Service: 1

The brown rice tasted absolutely terrible and totally off compared to other locations.

Atmosphere: 1

Food: 1

Service: 1

Wow I wish I had looked at the reviews here earlier... This location by far gives me the least amount of food in my bowls esp when ordering online. There was even a time where I had almost no meat in mine. Someone must be training these people this way on purpose.

I've already greatly limited me going there but now I've sworn not to go there ever again since these issues are happening to everyone.
Do better.

Atmosphere: 1

Food: 1

Service: 1

Placed a mobile order, and when I arrived the entire restaurant was empty during a lunch rush. This should’ve been my first warning about this experience. I ordered a carnitas salad, and when I opened the bowl up there was probably no more than 5-10 leaves of lettuce at all. 5-10 leaves… FOR A SALAD. In addition to the salad greens, they also skimped out majorly on the fajita veggies. I will give credit where it’s due that they were generous with guac and carnitas. Additionally, a few of the soda fountain options did not work as they just shot out soda water. Utensils counter was gross beyond belief. You’re better off going to the Dresher location or El limon. Also the chipotle vinaigrette I ordered barely had any in it. We miss the days of late 00’s- early 10’s Chipotle, bring them back!

Atmosphere: 1

Food: 1

Service: 4