Rita's Italian Ice & Frozen Custard

They never have more than six flavors. They’re always the worst flavors. They never have soft pretzels. This is probably the worst Rita’s Location.

My kids love this ice cream store!

Absolutely love this Rita’s! The staff are amazing and the owner really puts the customers needs/wants as a priority. I’ve called a few times asking for a flavor and if they are out they make it with no hesitation or find a solution. The store front is always clean and the staff are always polite and kind. I recommend this Rita’s to everyone! Also, love that they are open on the weekends during cold season, it’s never too cold for a sweet frozen treat! 1000/10 my go to Rita’s!

Terri was absolutely fantastic! She went above and beyond and has phenomenal customer service! I’m definitely coming back!

Tasty, fresh, the best

Atmosphere: 5

Food: 5

Service: 5

So , we went to get some Rita’s . So disappointed got a cone , I felt robbed ….. this was a small two mouth full and it was gone .

Atmosphere: 5

Food: 3

Service: 3

I used to stop by this particular location fairly often…no more. My go to is Reese’s peanut butter concrete which they always mess up and do not put the hot fudge (that every other location does) this is not the reason for this review. Today I go for a few quarts of water ice and a few pints of custard. I was told they can’t sell the quarts “because they ran out of lids”. I don’t understand this…the cashier offered no other solution and lost a potential fairly large order. So I didn’t place an order at all out of spite which was brought on by the cashiers sheer unwillingness to help with any possible solution. My wife however still wanted to get her large custard, the same girl gets my wife her order and when it is brought to the counter my wife notices that it is not the large that she ordered. The cashier/counter girl made no mention of the size difference and was about to charge my wife for a large and not the small that was presented, when asked why she brought a small in place of the large her excuse was that the ran out. I understand things happen and that the customer isn’t necessarily always right but in this situation….end of rant.

If you like quality service and honest people, I would avoid going to this Rita’s water ice if I were you. I will not spend another dime there for the rest of my life.

Service: 1

Recommended dishes: Custard

I used to stop by this particular location fairly often…no more. My go to is Reese’s peanut butter concrete which they always mess up and do not put the hot fudge (that every other location does) this is not the reason for this review. Today I go for a few quarts of water ice and a few pints of custard. I was told they can’t sell the quarts “because they ran out of lids”. I don’t understand this…the cashier offered no other solution and lost a potential fairly large order. So I didn’t place an order at all out of spite which was brought on by the cashiers sheer unwillingness to help with any possible solution. My wife however still wanted to get her large custard, the same girl gets my wife her order and when it is brought to the counter my wife notices that it is not the large that she ordered. The cashier/counter girl made no mention of the size difference and was about to charge my wife for a large and not the small that was presented, when asked why she brought a small in place of the large her excuse was that the ran out. I understand things happen and that the customer isn’t necessarily always right but in this situation….end of rant.

If you like quality service and honest people, I would avoid going to this Rita’s water ice if I were you. I will not spend another dime there for the rest of my life.

It's not the best view because of it's location but everything else is great

Atmosphere: 4

Food: 5

Service: 5

Dont even waste your time waiting in line just to hear they basically have no flavors left. Past 3 times I came I left empty handed because they aren’t prepared with enough water ice to make it through the full day.

Atmosphere: 1

Food: 1

Service: 1

Website said 10PM. We (dad and 2 daughters under 6) arrived at 930. Walked up to window right as a previous customer was leaving. Watched as they closed the window in front of us and turned the open sign off. Purposeful no eye contact. Called and a different employee answered, I referenced the hours and they said I could come to the window and serve me. Saw the other employee, who closed the window on us making themselves a large treat. Really bad look, won't come to this location ever again.

Food: 5

Service: 1

Thank you! I look forward to ritas all winter long.The woman who was working was very nice too ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard, Italian Ice

Great place for water ice.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard, Italian Ice

Great service but I haven't enjoyed a single flavor so far. The flavors are super sweat and artificial tasting.

The custard (with the appropriate toppings) is GREAT!.?