The Cheesecake Factory
2500 W Moreland Rd #3225, Willow Grove
(215) 659-0270
Recent Reviews
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Drinks are a bit pricey but the ambiance makes up for it.
Camille F was a terrible server. Not sure if it was her 3rd day on the job or if she smoked something prior to her shift but our table had concerns with hygiene, listening, mistakes, and attitude… it had gotten to the point we just told her to just pack our food so we could leave. A shame how just one person can ruin an entire experience because the rest of the staff seemed very nice.
Never go againg wuao bad service they never bring the bread us drink took like 30 minutes to come through and the shrimp was so bad 👎 never ever again also never removed any plate from table 👎👎
Server was awesome. They had a great lemonade type alcohol drink that was to die for. Had to complaints.
It was horrible service very long time waiting food. People at the right and left sides who came after us get a food earlier than we, cause waiter just lost somewhere , it wasn’t so busy to make chicken and salad … it’s a hardest chicken what I ever try, it’s not raw it’s hard, it’s a chicken, how it can be cooked hard??? we want to order a desert, but because of our waiter just lost we decided didn’t do this cause it’s gonna take an hour seams like, so we went out, fully frustrated, This was the worst restaurant trip ever!!!!!
I waited 20 minutes to order, she turned away and ignored me. Although before that she served someone else. She started sitting on her phone. Although seeing that I was waiting for them to serve me . After they finally responded, I said that I had been waiting here for 20 minutes. To which they were rude to me, although I simply told it like it is. I could not find the manager. Complete disrespect and insult. I understand if they were busy, but they were just chatting and sitting on their phones. I do not recommend the service of this restaurant.
Great time having lunch with family
Anyone else notice how they have like 1000 things on the menu but they are ALWAYS out of half of them.
After all these years they still continue to serve their customers croutons that have the capability of breaking your teeth. Like stones in your salad. Pretty much sums up the rest of the meal. Plenty of other places nearby to choose from. Unless of course you want a slice of cheesecake. Rest of the food is subpar.
Atmosphere: 2
Food: 2
Service: 3
Our server was great! The food was terrible.
Restaurantji Recommends
All together great experience. Food and service was great.
Atmosphere: 5
Food: 5
Service: 5
This was my first time here and oh boy I'm coming back, I rolled out of there instead of walking thats how full I was from this place lol
Atmosphere: 5
Food: 5
Service: 5
Yum yum yummy good portion sizes and tastes good too 😋
Atmosphere: 5
Food: 5
Service: 5
Great entrée selection. The cheesecakes are delicious. Middle class fancy.
Atmosphere: 4
Food: 5
Service: 4
Crab balls were full of stuffing & a piece of crab meat. I wasn't thrilled 😕
Atmosphere: 4
Food: 2
Service: 3
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