Chipotle Mexican Grill

Great food, fast service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build-Your-Own Chipotle, Steak, Salad, Queso, Chicken Bowl, Large Chips, Build Your Own Salad, Quesadilla, Wholesome Bowl with Carnitas, Build Your Own Quesadilla, Chips \u0026 Fresh Tomato Salsa, Chips \u0026 Roasted Chili-Corn Salsa, Tortilla on the Side, Kid's Quesadilla, Fajita Veggies, Build Your Own Burrito, Build Your Own Burrito Bowl

Went for dinner on 11/13/25. Food was good, but really bad customer service. Workers were more interested in chatting with each other than preparing food and checking me out. It is also very difficult to pick up food when ordered through the app. Will probably not return to this location.

The most inefficient type of order preparation. When you make an order you need to wait for the whole batch of orders of 20 people as they can not prepare and give it to you once the order is ready. Make sure you have more than one hour time for the orders

Atmosphere: 1

Food: 1

Service: 1

marissa sangiuolo The same lady yall see down at the bottom saying how two employees hit her. Is lying she walked up to side of cash and tried swinging on the manager and an employee jump in tryna stop it and she hit her. The same lady that yall see in the picture here was saying how much she would not recommend but came back as yall see in the third picture today and harassed the same manager and Also Ordered Food And Paid. She Couldnt Of had that bad of an experience or walking out shaking like it was stated if she returned to do same Thing.

Atmosphere: 5

Food: 5

Service: 5

This was, without a doubt, the worst and most unprofessional restaurant experience I have ever had. Before I was even served, I watched two female employees get into a heated argument with the customers ahead of me. Their behavior was loud, hostile, and completely inappropriate for employees on the clock. It was clear they were already looking for trouble.

After I paid for my food and went to fill my cup at the fountain machine, the same two employees turned their attention to me. They started verbally harassing me for no reason at all. Things quickly escalated, and shockingly, both of them came from behind the counter, put their hands on me, and physically hit me.

This is absolutely unacceptable. Employees should never, under any circumstances, be arguing with customers—let alone putting their hands on them. The fact that these two caused problems with multiple guests in such a short time shows that this location has a serious issue with unprofessional and troublesome staff.

I left shaken, disgusted, and angry. No paying customer should ever have to go through this kind of treatment. I strongly urge corporate management to investigate this incident immediately and take action against these employees. Until then, I would warn anyone considering visiting this location to think twice about their safety and well-being.

Atmosphere: 1

Food: 1

Service: 1

This location was extremely busy when I went and I noticed they needed a minute to ring up the customers. I wasn't in a rush so I told the nice lady to go ahead and ring up the people that was waiting. She was so thankful that I was patient and able to wait for someone to come over and help. Employees like het makes me want to visit again.

Atmosphere: 4

Food: 4

Service: 4

Hello. The line was very long and the lack of urgency was frustrating. Half of the staff seemed to just work a little while the lady on the line picked up the slack. I was happy to be greeted by her and she did her job but at the register I was greeted by a face looking down on her phone with not even a word spoken to me. I’m very disappointed and would like to see things change as this is the area I now reside. I’ll leave a nice comment once things change.

Atmosphere: 1

Food: 3

Service: 1

This has to be one of the worst in Philadelphia… service is subpar, food is poorly prepared. Staff doesn’t seemed trained. Bad leadership…

Atmosphere: 1

Food: 1

Service: 1

I just stood inside this place and waited for 10 minutes and didn’t even get acknowledged. And TWO people got waited on that came in after me! The place was dirty looking and had food thrown all over the place. I walked out! Get better customer service!

Atmosphere: 1

Food: 1

Service: 1

This place is great ONLY if you order in person. I did an online pick-up order for the first and last time with them. The portion was so much smaller and the forgot an ingredient altogether. I was so dissapointed since I genuinely like the place. Will never get food from here again without supervising them myself.

Food: 4

Service: 3

Burrito wasn't wrapped together well. Food was good thou. It was crowded and a lil dirty.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Tomatillo-Red Chili Salsa, Fajita Veggies, Tortilla on the Side

Being out of items by 7:30p is not a good look and especially sour cream. Needing to wait for salad to be found was wild. It was packed and I understand dealing with a rush but yelling to the waiting group what you're out of is crazy. Just don't. I'll be back because they're close to home, but I won't ever expect much, and that's wild to me.

Atmosphere: 3

Food: 3

Service: 3

I got food poisoning, after ordering a brisket bowl. I will never eat here again!

Food: 1

Service: 1

Worst chipotle in the area avoid at all costs. Was out of lettuce, pico was conveniently missing all ingredients besides tomatoes; employees played it off as normal

Atmosphere: 2

Food: 1

Service: 1

So my whole entire order was wrong, on the bag/cover of the my burrito bowl it said what I wanted on there. I got something that I did not want. Y’all can’t follow simple directions of what someone wanted in their order ??
This was not right at all because if it was y’all order y’all would’ve reacted the same way. Thanks but no thanks.