I'm a very big fan of this restaurant. The food is always Great ! How ever went there today (after calling all day ) and sign in the window saying they be back at 4 .... We waited for 30 minutes or so . We looked in the window and there was staff members in there . Instead of ignoring us you could of came to the door or atleast put on sign up saying you weren't open !! Very disappointed đ
*Brat83* *
Always has amazing food, with amazing staff & the best prices!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Chicken, Double Cheeseburger Platter, Chicken Fried, Chicken Chow Mein, Chicken Fried Rice, Egg Roll
Alex Ropel
Tried to place a pick up order this evening. I was asked to hold and the phone was placed down on the counter. I listened for the next 15 minutes to the girls at the counter talked about customers, their coworkers being sulky, getting high, their periods, made fun of an elderly customer, and then make their grocery list. I finally hung up and when I did get through again and asked the lady her name, she made an ignorant comment and hung up the phone again. Might want to reassess your staff. Truly horrible girls.
Atmosphere: 1
Food: 1
Service: 1
Meagan Smith
Food is consistent but very disappointing there is no changing station for children in the washroom.
Atmosphere: 3
Food: 3
Service: 2
Crystal Gauthier
I picked up my order and went home (30 minutes away). Opened up to start and about 3/4 of the chicken balls we ordered are pink/red inside. The manager/owner argued with me on the phone. I went in and asked for a refund and a new order of chicken balls as this cost me an hour drive to correct their mistake. The manager hid in the back and made the younger staff handle it running back and forth. We finally settled and I left to go home. Opened them up and of course there were still uncooked chicken balls. The manager on the phone argued that they were cooked and he wonât do anything about it. So save your money. I will NEVER darken their door or recommend them. Also if you are ordering for pickup, just no the second your food is ready it is then brought up front to sit on a table with no heat lamp to keep it at a safe temperature. When I went back I was there for roughly 10 minutes and there were bags there from before that were still not picked up.
Atmosphere: 1
Food: 1
Service: 1
onepiece55786
Called 20 some odd times and nothing but busy line and it wasn't the 1st time this has happened
Atmosphere: 1
Food: 1
Service: 1
Julia J
I have loved Royal Garden for so long. Born and raised in PEI, I have many cherished memories with my family at your restaurant, and always appreciated the quality of your food and service. However, I have recently experienced some issues that I hope can be addressed to improve the overall customer experience.
For the past few Sundays, I have attempted to place a takeout order by phone around 5 PM, calling over 15 times each occasion, only to find that the phone line was disconnected. This has been incredibly frustrating, especially since I live 45 minutes away and rely on the ability to place orders by phone to avoid unnecessary trips.
This past Sunday, after numerous unsuccessful attempts to reach you by phone, I decided to drive to the restaurant to place my order in person. When I arrived, I placed my usual order and asked if you do not take phone orders on Sundays, as I had been trying to reach you for over an hour and a half. I was informed that âonce we receive, I think it is 45 orders, the phone is unplugged.â Though this was my first time asking about the issue, it had been going on for a long time. Unplugging the phone instead of addressing customersâ concerns seems dismissive. I would hope instead, you would communicate that information over your social media. We understand the demand is high, but simply unplugging the phone is not the best solution.
While I understand the challenges of managing a high volume of orders, I was quite surprised to find that the dining room was not full, and there were no visible takeout orders sitting behind the cash register when I approached. In fact, there was only one other customer walking out as I was walking in, picking up a single sandwich-size bag order, and there were multiple empty tables in the dining area. This discrepancy between the perceived demand and the actual situation was confusing and frustrating.
Additionally, when I arrived at the register, I had to wait a few minutes as the employees were engaged in a conversation and didnât notice me standing there. After placing my order at the register, because they were backed up with at least 45 orders, as per what the girl at the register said, I was prepared for maybe over an hour wait which I was completely okay with. Instead, she said it would be 10-15 minutes, which was great and efficient. However, if they were so backed up in the kitchen that the phone line was still unplugged, a 10-15 minute wait didnât reflect the reason I was given to why the phone was unplugged, as I was calling from the parking lot as well just to be extra sure. My point being, they could have answered the phone to take the order.
I appreciate the hard work that goes into running a restaurant, and I understand that busy periods can be challenging. However, I believe there are several ways to improve the customer experience. Clear communication of your policy regarding phone orders, particularly on busy days, would be very helpful. This could be done through your website, social media, or a recorded message on your phone line. Keeping the phone lines open and providing accurate wait times, even if the wait is longer than usual, would allow customers to make informed decisions about whether to place an order or seek alternatives. Ensuring that in-person customers are attended to promptly, even during slower periods, helps to maintain a high standard of customer service and prevents unnecessary frustration. I hope you take this seriously and that there is an effort to address the issue of just unplugging your phone, as confirmed by one of your workers this week.
Thank you for your attention to this matter. I truly did value your service for a long time and hope to continue being a loyal customer. I trust that you will consider these suggestions to enhance the customer experience and ensure a more consistent and transparent ordering process in the future.
Atmosphere: 1
Food: 2
Service: 1
Louise Aasen
We have only done take out. We need to eat in one night to see specials, etc. Our take out consists of their egg rolls. Wonton soup and chicken fried rice and of course fortune cookies. Always tasty and filling. Will take pictures next time.
Well it is with a very sad heart that I am writing this review but within the last 6 mths it has for my husband and I went from the best Chinese Food to worst portions were smaller...fried rice was starchy ...egg roll soggy...chicken balls dry and tough ...we left most of our meal on the plate .....please bring back the good food we r used to ..oh by the way I am a bit fearful of cross contamination as have a numerous times has noodles mixed in with my rice so obviously using the same spoon .
balucared
Not sure what anybody sees in this place. The food is disgusting
Like combo 4 good deal for a filling meal . My favorite local restaurant .
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Sweet and Sour Chicken, Chicken Fried Rice, Egg Roll
Mary Leona
Food was delicious but went out many times their hours are different like today Good Friday says hours may differ well are they open or not should be posted !!!???
Atmosphere: 4
Food: 4
Service: 4
The Violator
Good food, bad server. Don't waste your time here.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sweet and Sour Chicken, Beef, Chicken Fried Rice, Roll, Egg Roll, Vegetable Lo Mein
christine taylor
Food was hot and plentiful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Chicken, Egg Roll
alex stewart
Chinese food? It's just Cornwall food. I've never scene chicken Chow Mein without noodles. Or chicken for that matter. Not sure what the mystery "hot" sauce was. Tasted like some kind of fish juice mixed with Tabasco sauce .... maybe. They're only getting two stars because the order was on time. Pretty sad
I'm a very big fan of this restaurant.
The food is always Great !
How ever went there today (after calling all day ) and sign in the window saying they be back at 4 ....
We waited for 30 minutes or so .
We looked in the window and there was staff members in there .
Instead of ignoring us you could of came to the door or atleast put on sign up saying you weren't open !!
Very disappointed đ
Always has amazing food, with amazing staff & the best prices!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Chicken, Double Cheeseburger Platter, Chicken Fried, Chicken Chow Mein, Chicken Fried Rice, Egg Roll
Tried to place a pick up order this evening. I was asked to hold and the phone was placed down on the counter. I listened for the next 15 minutes to the girls at the counter talked about customers, their coworkers being sulky, getting high, their periods, made fun of an elderly customer, and then make their grocery list. I finally hung up and when I did get through again and asked the lady her name, she made an ignorant comment and hung up the phone again. Might want to reassess your staff. Truly horrible girls.
Atmosphere: 1
Food: 1
Service: 1
Food is consistent but very disappointing there is no changing station for children in the washroom.
Atmosphere: 3
Food: 3
Service: 2
I picked up my order and went home (30 minutes away). Opened up to start and about 3/4 of the chicken balls we ordered are pink/red inside. The manager/owner argued with me on the phone. I went in and asked for a refund and a new order of chicken balls as this cost me an hour drive to correct their mistake. The manager hid in the back and made the younger staff handle it running back and forth. We finally settled and I left to go home. Opened them up and of course there were still uncooked chicken balls. The manager on the phone argued that they were cooked and he wonât do anything about it. So save your money. I will NEVER darken their door or recommend them. Also if you are ordering for pickup, just no the second your food is ready it is then brought up front to sit on a table with no heat lamp to keep it at a safe temperature. When I went back I was there for roughly 10 minutes and there were bags there from before that were still not picked up.
Atmosphere: 1
Food: 1
Service: 1
Called 20 some odd times and nothing but busy line and it wasn't the 1st time this has happened
Atmosphere: 1
Food: 1
Service: 1
I have loved Royal Garden for so long. Born and raised in PEI, I have many cherished memories with my family at your restaurant, and always appreciated the quality of your food and service. However, I have recently experienced some issues that I hope can be addressed to improve the overall customer experience.
For the past few Sundays, I have attempted to place a takeout order by phone around 5 PM, calling over 15 times each occasion, only to find that the phone line was disconnected. This has been incredibly frustrating, especially since I live 45 minutes away and rely on the ability to place orders by phone to avoid unnecessary trips.
This past Sunday, after numerous unsuccessful attempts to reach you by phone, I decided to drive to the restaurant to place my order in person. When I arrived, I placed my usual order and asked if you do not take phone orders on Sundays, as I had been trying to reach you for over an hour and a half. I was informed that âonce we receive, I think it is 45 orders, the phone is unplugged.â Though this was my first time asking about the issue, it had been going on for a long time. Unplugging the phone instead of addressing customersâ concerns seems dismissive. I would hope instead, you would communicate that information over your social media. We understand the demand is high, but simply unplugging the phone is not the best solution.
While I understand the challenges of managing a high volume of orders, I was quite surprised to find that the dining room was not full, and there were no visible takeout orders sitting behind the cash register when I approached. In fact, there was only one other customer walking out as I was walking in, picking up a single sandwich-size bag order, and there were multiple empty tables in the dining area. This discrepancy between the perceived demand and the actual situation was confusing and frustrating.
Additionally, when I arrived at the register, I had to wait a few minutes as the employees were engaged in a conversation and didnât notice me standing there. After placing my order at the register, because they were backed up with at least 45 orders, as per what the girl at the register said, I was prepared for maybe over an hour wait which I was completely okay with. Instead, she said it would be 10-15 minutes, which was great and efficient. However, if they were so backed up in the kitchen that the phone line was still unplugged, a 10-15 minute wait didnât reflect the reason I was given to why the phone was unplugged, as I was calling from the parking lot as well just to be extra sure. My point being, they could have answered the phone to take the order.
I appreciate the hard work that goes into running a restaurant, and I understand that busy periods can be challenging. However, I believe there are several ways to improve the customer experience. Clear communication of your policy regarding phone orders, particularly on busy days, would be very helpful. This could be done through your website, social media, or a recorded message on your phone line. Keeping the phone lines open and providing accurate wait times, even if the wait is longer than usual, would allow customers to make informed decisions about whether to place an order or seek alternatives. Ensuring that in-person customers are attended to promptly, even during slower periods, helps to maintain a high standard of customer service and prevents unnecessary frustration. I hope you take this seriously and that there is an effort to address the issue of just unplugging your phone, as confirmed by one of your workers this week.
Thank you for your attention to this matter. I truly did value your service for a long time and hope to continue being a loyal customer. I trust that you will consider these suggestions to enhance the customer experience and ensure a more consistent and transparent ordering process in the future.
Atmosphere: 1
Food: 2
Service: 1
We have only done take out. We need to eat in one night to see specials, etc.
Our take out consists of their egg rolls. Wonton soup and chicken fried rice and of course fortune cookies. Always tasty and filling.
Will take pictures next time.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Fried Rice, Chicken Yeka Mein Soup, Egg Roll
Well it is with a very sad heart that I am writing this review but within the last 6 mths it has for my husband and I went from the best Chinese Food to worst portions were smaller...fried rice was starchy ...egg roll soggy...chicken balls dry and tough ...we left most of our meal on the plate .....please bring back the good food we r used to ..oh by the way I am a bit fearful of cross contamination as have a numerous times has noodles mixed in with my rice so obviously using the same spoon .
Not sure what anybody sees in this place. The food is disgusting
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Like combo 4 good deal for a filling meal . My favorite local restaurant .
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Sweet and Sour Chicken, Chicken Fried Rice, Egg Roll
Food was delicious but went out many times their hours are different like today Good Friday says hours may differ well are they open or not should be posted !!!???
Atmosphere: 4
Food: 4
Service: 4
Good food, bad server. Don't waste your time here.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sweet and Sour Chicken, Beef, Chicken Fried Rice, Roll, Egg Roll, Vegetable Lo Mein
Food was hot and plentiful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Chicken, Egg Roll
Chinese food? It's just Cornwall food. I've never scene chicken Chow Mein without noodles. Or chicken for that matter. Not sure what the mystery "hot" sauce was. Tasted like some kind of fish juice mixed with Tabasco sauce .... maybe. They're only getting two stars because the order was on time. Pretty sad
Service: 1
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